i've the same issue on 4.0.2
viewtopic.php?f=62&t=27437&p=110425&hil ... ch#p110425
Search found 19 matches
- 11 Dec 2014, 18:27
- Forum: Help
- Topic: OTRS:ITSM CMDB search
- Replies: 2
- Views: 2240
- 11 Dec 2014, 18:26
- Forum: Help
- Topic: CMDB Search issue [open BUG]
- Replies: 3
- Views: 1913
CMDB Search issue [open BUG]
Hi, i just upgrade to otrs 4.0.2 and i see that serach under CMDB tab isn't working.... any hints? a bug? i see i'm not alone http://forums.otterhub.org/viewtopic.php?f=53&t=22322&p=88004&hilit=cmdb+search#p88004 http://forums.otterhub.org/viewtopic.php?f=62&t=27117&p=108939&...
- 29 Oct 2014, 15:13
- Forum: Help
- Topic: index.pl download after AgentPhoneNewTicket
- Replies: 13
- Views: 8488
Re: index.pl download after AgentPhoneNewTicket [Fixed]
i confirm,
i double check my config and was exchange 2013 smtp that give some issues...
thanks to all for usefoul information
i double check my config and was exchange 2013 smtp that give some issues...
thanks to all for usefoul information
- 10 Oct 2014, 15:08
- Forum: Help
- Topic: index.pl download after AgentPhoneNewTicket
- Replies: 13
- Views: 8488
index.pl download after AgentPhoneNewTicket
Hi all, is some weeks that i notice a strange issue, when i open a phone ticket when i click send the browser downlod me a blank index.pl and i've a white screen, if i refresh the ticket has been successfully created. now i enable under chrome developer mode and i see that when i click on create i'v...
- 07 Oct 2014, 10:37
- Forum: Assistenza
- Topic: download index.pl in fase di creazione ticket [Risolto]
- Replies: 0
- Views: 46326
download index.pl in fase di creazione ticket [Risolto]
Buongiorno a tutti, da qualche settimana (penso dopo uno yum update) quando creo un ticket da telefonata mi scarica il file index.pl creando poi correttamente il ticket. ho visto un bug simile in questo post --> http://forums.otterhub.org/viewtopic.php?f=62&t=18944 ho provato sul mio centos ma i...
- 04 Dec 2012, 09:24
- Forum: Generale
- Topic: Otrs customer backend
- Replies: 2
- Views: 54554
Re: Otrs customer backend
ciao,
per db locale intendi un mssql?
la sitassi è alcquanto lacunosa, infatti ho aperto un bug e nella prossima release la sistemano per quanto riguarda la connessione a mssql.
http://bugs.otrs.org/show_bug.cgi?id=8945
per db locale intendi un mssql?
la sitassi è alcquanto lacunosa, infatti ho aperto un bug e nella prossima release la sistemano per quanto riguarda la connessione a mssql.
http://bugs.otrs.org/show_bug.cgi?id=8945
- 27 Nov 2012, 10:02
- Forum: Help
- Topic: Dateformat unknown system variable and mssql- how to fix it?
- Replies: 0
- Views: 1359
Dateformat unknown system variable and mssql- how to fix it?
Hi, i have sometimes Error 500 while playing with otrs, i see apache error.log while using otrs and when i've 500 error i can see this log [Tue Nov 27 09:00:01 2012] -e: DBD::mysql::db do failed: Unknown system variable 'DATEFORMAT' at /opt/otrs//Kernel/System/DB.pm line 478. ERROR: OTRS-CGI-20 Perl...
- 23 Nov 2012, 09:31
- Forum: Assistenza
- Topic: Customer external backend su MSSQL
- Replies: 1
- Views: 13802
Re: Customer external backend su MSSQL [fixed]
guardando i log stamattina mi sono accorto che l'errore 505 è dato da [Fri Nov 23 08:18:40 2012] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/DBD/Sybase.pm [Fri Nov 23 08:18:40 2012] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/DBD/Sybase.pm [Fri Nov 23 08:18:47 2...
- 22 Nov 2012, 19:02
- Forum: Assistenza
- Topic: Customer external backend su MSSQL
- Replies: 1
- Views: 13802
Customer external backend su MSSQL
Buonasera a tutti, seguendo la guida sto cercando di "mappare" l'anagrafica utente a un Microsoft NAV. la parte di Freetds è ok, le prove di connessione sono andate a buon fine [root@ticketsystem ~]# isql -v mssqldynamics user password +---------------------------------------+ | Connected!...
- 23 Nov 2010, 14:06
- Forum: Generale
- Topic: modifica dashboard
- Replies: 2
- Views: 16515
- 22 Nov 2010, 12:40
- Forum: Help
- Topic: Otrs upgrate 3.0.2 failed [solved]
- Replies: 2
- Views: 2032
Re: Otrs upgrate 3.0.2 failed [solved]
considering that my db was successfully upgraded i just remove otrs package, delete all file under /opt/otrs and reinstall package modifing configuration file with old value.
now it's all ok
now it's all ok
- 22 Nov 2010, 11:09
- Forum: Help
- Topic: Otrs upgrate 3.0.2 failed [solved]
- Replies: 2
- Views: 2032
Re: Otrs upgrate 3.0.2 failed
i skip this issue commenting out theme migration (because i've no theme to migrate) but the issue persist with this exact code Software error: Can't locate object method "ConfigChecksum" via package "Kernel::Config" at /opt/otrs//Kernel/System/Loader.pm line 173. For help, please...
- 22 Nov 2010, 11:03
- Forum: Help
- Topic: Otrs upgrate 3.0.2 failed [solved]
- Replies: 2
- Views: 2032
Otrs upgrate 3.0.2 failed [solved]
Hi, i just post in italian section but i think here i can have a quick reply. during upgrade the script failed with this reason Table 'otrs.theme' doesn't exist more detailed NOTICE: Migrating themes... DBD::mysql::st execute failed: Table 'otrs.theme' doesn't exist at /opt/otrs/Kernel/System/DB.pm ...
- 22 Nov 2010, 10:44
- Forum: Assistenza
- Topic: Errore upgrade otrs 3.0.2 [risolto]
- Replies: 0
- Views: 2177
Errore upgrade otrs 3.0.2 [risolto]
Buongiorno a tutti, stamattina ho aggiornato il mio secondo server otrs, il primo non ha dato alcun problema, il secondo mi da questo errore Software error: Can't locate object method "ConfigChecksum" via package "Kernel::Config" at /opt/otrs//Kernel/System/Loader.pm line 173. Fo...
- 26 May 2010, 21:06
- Forum: Generale
- Topic: modifica dashboard
- Replies: 2
- Views: 16515
modifica dashboard
Buonasera a tutti,
sapete che parte di codice si deve modificare per vedere nella dashboard relativa ai ticket nuovi/da prendere in carico anche il nome del cliente?
un mero elenco con la descizione e il codice è un poco scomodo...
grazie
Andrea Consadori
sapete che parte di codice si deve modificare per vedere nella dashboard relativa ai ticket nuovi/da prendere in carico anche il nome del cliente?
un mero elenco con la descizione e il codice è un poco scomodo...
grazie
Andrea Consadori
- 13 May 2010, 16:28
- Forum: Help
- Topic: cannot install additional package
- Replies: 1
- Views: 2675
Re: cannot install additional package
solved
If you just delete the cache files OTRS will create new ones and you´d be
good to go...
By default the files are in /opt/otrs/var/tmp and their name starts with
SysConfig-Cache
If you just delete the cache files OTRS will create new ones and you´d be
good to go...
By default the files are in /opt/otrs/var/tmp and their name starts with
SysConfig-Cache
- 13 May 2010, 11:55
- Forum: Help
- Topic: cannot install additional package
- Replies: 1
- Views: 2675
cannot install additional package
when i try to install via web i've apache 500 error, if i try via cli | Install/Upgrade Package: 1 Notice: Install /opt/otrs/bin/FAQImport.pl (755)! Notice: Install /opt/otrs/bin/cgi-bin/faq.pl (755)! Notice: Install /opt/otrs/bin/fcgi-bin/faq.fpl (755)! Notice: Install /opt/otrs/Kernel/Config/Files...
- 12 May 2010, 07:18
- Forum: Help
- Topic: use MSSQL db for customer
- Replies: 3
- Views: 2322
Re: use MSSQL db for customer
i just see this but i need a mssql connection example. in a doich post i found this $Self->{CustomerUser} = { Name => 'Kundendatenbank', Module => 'Kernel::System::CustomerUser::DB', Params => { # if you want to use an external database, add the # required settings DSN => 'DBI:Sybase:', DSN => 'DBI:...
- 11 May 2010, 14:41
- Forum: Help
- Topic: use MSSQL db for customer
- Replies: 3
- Views: 2322
use MSSQL db for customer
Hi, i've a mssql database with all customer data, i can reach it via odbc connection, i search in otrs manual but i've big problem configuring odbc connection from otrs to mssql i've installed on centos server, and also i've downloaded perl-DBD-ODBC-1.15-1.el5.rf.i386.rpm can someone help me? this i...