My OTRS 2.4.7 use Active Directory. OTRS allows the agents to create a ticket phone even when he types an invalid customer (from).
How can i do for customer check on tickets phone creation?
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- 04 Jan 2011, 21:27
- Forum: Howtos
- Topic: How to only accept tickets from customers in your database
- Replies: 12
- Views: 80384