Search found 13830 matches

Go to advanced search

by jojo
17 Oct 2017, 12:59
Forum: Help
Topic: Forward without quote?
Replies: 1
Views: 10

Re: Forward without quote?

you can use the bounce functionality in OTRS
by jojo
17 Oct 2017, 10:24
Forum: Allgemeines
Topic: Umstieg auf OTRS6
Replies: 2
Views: 29

Re: Umstieg auf OTRS6

Hallo,

Du müsstest vorher alle KIX Module sauber entfernen. Und dann einfach mal probieren....

Ein festhalten an der OTRS5 wird nicht ewig möglich sein, da es irgendwann keine Bugfixes und Security Updates mehr gibt
by jojo
17 Oct 2017, 09:14
Forum: Hilfe
Topic: Automatische Antworten signieren
Replies: 8
Views: 249

Re: Automatische Antworten signieren

in den Benachrichtigungen
by jojo
16 Oct 2017, 17:43
Forum: Hilfe
Topic: Gelöst: Ticktes automatisch schließen
Replies: 2
Views: 52

Re: Ticktes automatisch schließen

Ja, das geht mit dem Systemmonitoring Paket
by jojo
16 Oct 2017, 17:27
Forum: Hilfe
Topic: Automatische Antworten signieren
Replies: 8
Views: 249

Re: Automatische Antworten signieren

Du musst statt den Autoantworten die Benachrichtigungen nutzen (das sollte aber in den meisten Fällen klappen)
by jojo
16 Oct 2017, 17:25
Forum: Allgemeines
Topic: OTRS DBClone Fehler
Replies: 5
Views: 80

Re: OTRS DBClone Fehler

Hast Du eine 64Bit Perl Version installiert?

Workaround -> Attachments nicht in der DB speichern (entsprechendes Script laufen lassen) und dann nochmal probieren
by jojo
16 Oct 2017, 13:21
Forum: Hilfe
Topic: Erinnerungsmails für geschlossenes Ticket
Replies: 1
Views: 34

Re: Erinnerungsmails für geschlossenes Ticket

Du hast wahrscheinlich irgendwo eine Kopie des Systems laufen...
by jojo
16 Oct 2017, 12:05
Forum: General
Topic: Restore
Replies: 3
Views: 327

Re: Restore

Please only restorte the database and the config files.
by jojo
13 Oct 2017, 15:36
Forum: Help
Topic: OTRS5 REST API KIX module
Replies: 2
Views: 114

Re: OTRS5 REST API KIX module

can you please give some more examples (like which functionality, why etc)
by jojo
12 Oct 2017, 21:47
Forum: Hilfe
Topic: [solved] Curl Abfrage Fehler
Replies: 11
Views: 294

Re: Curl Abfrage Fehler

Deine Webservice Config sieht Fehlerhaft aus, bitte lösche sie und importiere mal den Default. (https://raw.githubusercontent.com/OTRS/ ... orREST.yml)
by jojo
12 Oct 2017, 09:31
Forum: Hilfe
Topic: [solved] Curl Abfrage Fehler
Replies: 11
Views: 294

Re: Curl Abfrage Fehler

Bei meinem System funktioniert der Request, allerdings darf für einen Kundenbenutzer nicht UserLogin genutzt werden. Siehe Docu aus meinem letzten Post
by jojo
11 Oct 2017, 07:08
Forum: Hilfe
Topic: Ticket automatisch verknüpfen
Replies: 6
Views: 125

Re: Ticket automatisch verknüpfen

Als Admin eines Systems hängst Du durchaus haftungsrechtlich mit drin, was sagt Eure Unternehmenssicherheit oder die Geschäftsführung denn dazu?
by jojo
11 Oct 2017, 07:07
Forum: Help
Topic: ACL does not work when AJAX reload
Replies: 4
Views: 137

Re: ACL does not work when AJAX reload

please show your process how the customer would change this field
by jojo
10 Oct 2017, 23:18
Forum: Hilfe
Topic: Ticket automatisch verknüpfen
Replies: 6
Views: 125

Re: Ticket automatisch verknüpfen

Die 3.3.5 ist nicht nur absolut outdated, sondern hat auch viele bekannte Sicherheitslücken. Das letzte Patchlevel der 3.3. ist die 3.3.18. Gerade bei so Themen sollte das Eigeninteresse hoch genug sein zumindest die Patchlevel zu nutzen.
by jojo
10 Oct 2017, 23:14
Forum: General
Topic: How to answer to ticket
Replies: 4
Views: 1447

Re: How to answer to ticket

by jojo
10 Oct 2017, 23:12
Forum: Help
Topic: Full text search - not all results visible
Replies: 2
Views: 183

Re: Full text search - not all results visible

Fulltext search will only search in the body of the articles
by jojo
10 Oct 2017, 23:10
Forum: OTRS Developers
Topic: Add invoker - error
Replies: 7
Views: 243

Re: Add invoker - error

The invoker packages as part of the OTRS Business Solution™ Contract and can be requested via support team
by jojo
10 Oct 2017, 23:09
Forum: General
Topic: [SOLVED] Does OTRS works with Oracle CURSOR_SHARING=FORCE?
Replies: 1
Views: 1288

Re: Does OTRS works with Oracle CURSOR_SHARING=FORCE?

give OTRS the resources it needs, switch to another database (e.g. MySQL) or to a fully managed system. I really advice not to change any parameters without the knowledge what will happen or if OTRS would work with them
by jojo
09 Oct 2017, 10:28
Forum: General
Topic: Import customer user certificate into customer user database
Replies: 5
Views: 1821

Re: Import customer user certificate into customer user database

Please show you Config.pm part for the customer database.
by jojo
09 Oct 2017, 09:45
Forum: Hilfe
Topic: Ticket automatisch verknüpfen
Replies: 6
Views: 125

Re: Ticket automatisch verknüpfen

Wenn Du meinst das Mails automatisch als FollowUp an das entsprechende Ticket angehängt werden schaue mal unter Core::Postmaster. Das Verhalten sollte aber eigentlich bereits eingestellt sein. Welche Version nutzt Du?

Ein automatisches Link Modul gibt es nicht
by jojo
09 Oct 2017, 08:23
Forum: Hilfe
Topic: Warten auf Erinnerung negativ ?
Replies: 2
Views: 67

Re: Warten auf Erinnerung negativ ?

der Daemon der Erinnerungsmails verschickkt läuft nur alle 2 Stunden. Du könntest Ihn kürzer einstellen
by jojo
07 Oct 2017, 18:11
Forum: Allgemeines
Topic: Offene Tickets <Tag>
Replies: 5
Views: 160

Re: Offene Tickets <Tag>

Es würde mich auch stark wundern wenn kix so einen Tag hätte.

Mit dem Systemmonitoring Modul und einem kleinem Shell Skript lässt sich das aber schnell verwirklichen. Evtl. schreibe ich nächste Woche mal einen Blog Artikel dazu
by jojo
07 Oct 2017, 18:08
Forum: OTRS Developers
Topic: Add invoker - error
Replies: 7
Views: 243

Re: Add invoker - error

Check your package manager. Our of the box OTRS does not provide an invoker. It has to ne installed seperatly
by jojo
06 Oct 2017, 07:05
Forum: OTRS Developers
Topic: Add invoker - error
Replies: 7
Views: 243

Re: Add invoker - error

Do you have an invoker module installed?
by jojo
05 Oct 2017, 01:04
Forum: General
Topic: There is not files attached.
Replies: 1
Views: 2464

Re: There is not files attached.

You ran our of Disk Space so they might not be saved. I suggest to get a more professional operating of your system
by jojo
05 Oct 2017, 00:59
Forum: Help
Topic: Do not send emails when answering a ticket
Replies: 9
Views: 357

Re: Do not send emails when answering a ticket

Buy commercial services
by jojo
30 Sep 2017, 00:28
Forum: General
Topic: otrs copying tmp table issue
Replies: 2
Views: 3346

Re: otrs copying tmp table issue

please consult your MySQL DBA. You need more resources and tuning on your mysql instance
by jojo
28 Sep 2017, 15:23
Forum: Hilfe
Topic: Wiedervorlage Fehler?!
Replies: 2
Views: 118

Re: Wiedervorlage Fehler?!

Ist ein bug. Sollte in der nächsten Version der itsm Module gefixt sein
by jojo
28 Sep 2017, 08:35
Forum: Help
Topic: [OTRS6]Default Sorting on Agent Dashboard
Replies: 7
Views: 174

Re: [OTRS6]Default Sorting on Agent Dashboard

that was not the idea to change the code. It just shoulkd help you to find the correct names for sysconfig
by jojo
27 Sep 2017, 08:22
Forum: Help
Topic: Error migration version 5 to 6
Replies: 4
Views: 167

Re: Error migration version 5 to 6

please create a bug report
by jojo
26 Sep 2017, 16:08
Forum: General
Topic: [SOLVED] Does OTRS works with Apache MPM worker?
Replies: 2
Views: 3476

Re: Does OTRS works with Apache MPM worker?

You have to use prefork
by jojo
25 Sep 2017, 16:34
Forum: General
Topic: Another Impossible to send message to:
Replies: 2
Views: 3678

Re: Another Impossible to send message to:

Use sendmail for sending mails. This is more flexible and also would allow authentication e.g. via postfix
by jojo
22 Sep 2017, 16:46
Forum: Help
Topic: Don't create Article when send Email-Notification-external
Replies: 3
Views: 187

Re: Don't create Article when send Email-Notification-external

the behaviour is as designed. If external (non agents) persons getting mails it will be visible as article
by jojo
22 Sep 2017, 16:12
Forum: Help
Topic: Don't create Article when send Email-Notification-external
Replies: 3
Views: 187

Re: Don't create Article when send Email-Notification-external

thats because you configered the automatic information to the customer on that note. If you want to inform customers use the reply functionality and the customer will receive the mail (no need for an extra notification)
by jojo
21 Sep 2017, 08:05
Forum: OTRS Developers
Topic: is it possible to connect one otrs to another?
Replies: 3
Views: 152

Re: is it possible to connect one otrs to another?

I already gave the answer
by jojo
20 Sep 2017, 16:45
Forum: Hilfe
Topic: Daemon Jobs manuell starten
Replies: 3
Views: 128

Re: Daemon Jobs manuell starten

Hallo,

das sollte ein Konsolen Kommando der otrs.Console.pl sein. Ich hoffe Du nutzt die Beta nicht produktiv...
by jojo
20 Sep 2017, 15:49
Forum: Help
Topic: OTRS Web Service API - Agent owned ticket permissions
Replies: 2
Views: 137

Re: OTRS Web Service API - Agent owned ticket permissions

are you using the webservices? there is a difference in logging in as customer or agent
by jojo
20 Sep 2017, 15:38
Forum: OTRS Developers
Topic: Zip Files FS Storage
Replies: 3
Views: 136

Re: Zip Files FS Storage

thats not the JOB of OTRS, use a compressing file system
by jojo
20 Sep 2017, 09:32
Forum: Allgemeines
Topic: Ticket werden im Costumer UI teilweise nicht angezeigt oder verschwinden
Replies: 4
Views: 139

Re: Ticket werden im Costumer UI teilweise nicht angezeigt oder verschwinden

evtl. stimmt bei diesen Tickets die CustomerID nicht. Nutzt Du Customer <-> Groups?
by jojo
20 Sep 2017, 07:36
Forum: OTRS Developers
Topic: Zip Files FS Storage
Replies: 3
Views: 136

Re: Zip Files FS Storage

your concern is correct. The data is needed. You may use a compressing filesystem. But I suggest to get a managed system ort to invest in propper hardware for your usecase
by jojo
19 Sep 2017, 14:36
Forum: Help
Topic: OTRS 5.0.13 SPELL CHECKER
Replies: 2
Views: 114

Re: OTRS 5.0.13 SPELL CHECKER

you have to install the dictonaries on your server (ispell or aspell). I suggest to use the browsers spellchecker (as the OTRS spellchecker will be removed in OTRS6)
by jojo
19 Sep 2017, 10:39
Forum: Help
Topic: strange Queue View layout
Replies: 6
Views: 191

Re: strange Queue View layout

CSS Cache might be not generated. Check your disk space
by jojo
18 Sep 2017, 21:09
Forum: OTRS Developers
Topic: Unable to send email to system address
Replies: 4
Views: 109

Re: Unable to send email to system address

thats the intented usecase for split
by jojo
18 Sep 2017, 20:39
Forum: OTRS Developers
Topic: Unable to send email to system address
Replies: 4
Views: 109

Re: Unable to send email to system address

the behaviour is correct. OTRS can not send emails between the queues
by jojo
18 Sep 2017, 13:07
Forum: Help
Topic: Enter created date manually
Replies: 3
Views: 142

Re: Enter created date manually

aurisjank wrote:is it possible then calculate SLA from dynamic time field ?


note without development
by jojo
18 Sep 2017, 10:18
Forum: Help
Topic: Enter created date manually
Replies: 3
Views: 142

Re: Enter created date manually

no, thats not possible
by jojo
18 Sep 2017, 09:20
Forum: Help
Topic: Error when creating new queue
Replies: 3
Views: 129

Re: Error when creating new queue

what modules are installed? was it a previous upgrade?

Go to advanced search