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by jojo
11 Dec 2017, 22:33
Forum: Help
Topic: "Floating" Customer Info
Replies: 1
Views: 16

Re: "Floating" Customer Info

actually it is not possible. But you can file your idea here: https://otrsteam.ideascale.com/
by jojo
11 Dec 2017, 10:13
Forum: Help
Topic: Make CustomerUser as optional field for webservice
Replies: 1
Views: 65

Re: Make CustomerUser as optional field for webservice

CustomerUser is a mandatory field in the data model of OTRS. So it is not possible top have it optional
by jojo
08 Dec 2017, 16:23
Forum: Hilfe
Topic: Betreff mit PostMaster-Filter ändern
Replies: 9
Views: 996

Re: Betreff mit PostMaster-Filter ändern

Du kannst den Titel des Tickets über den Postmasterfilter anpassen. Allerdings ist die 3.2. seit einigen Jahren nicht mehr supported und erhält auch keine Sicherheitsupdates.
by jojo
08 Dec 2017, 13:35
Forum: Hilfe
Topic: DBUpdate: character_set_database needs to be 'utf8'
Replies: 3
Views: 108

Re: DBUpdate: character_set_database needs to be 'utf8'

was sagt Dir:

Code: Select all

 SELECT default_character_set_name FROM information_schema.SCHEMATA
    -> WHERE schema_name = "otrs";

?
by jojo
07 Dec 2017, 21:47
Forum: Help
Topic: [SOLVED] Forward mail to individual addresses
Replies: 20
Views: 3397

Re: [SOLVED] Forward mail to individual addresses

3.0.x is outdated since years and has several severe security issues. Actual version is OTRS6, also OTRS4 and OTRS5 receive security bugfixes
by jojo
07 Dec 2017, 21:28
Forum: Help
Topic: [SOLVED] Forward mail to individual addresses
Replies: 20
Views: 3397

Re: [SOLVED] Forward mail to individual addresses

please use an actual supported and maintained version of OTRS
by jojo
07 Dec 2017, 16:03
Forum: Hilfe
Topic: TicketCounter bei 0 nach Update auf Version 6.0.2
Replies: 2
Views: 110

Re: TicketCounter bei 0 nach Update auf Version 6.0.2

ja sollte er, sofern die TicketCounter.log im var/log Verzeichnis aktuell war
by jojo
07 Dec 2017, 15:17
Forum: Allgemeines
Topic: OTRS 4.08 - Base64 codierte Mails und Postmaster Filter
Replies: 4
Views: 118

Re: OTRS 4.08 - Base64 codierte Mails und Postmaster Filter

mwisgch wrote:Das ist kein gravierendes Problem, da das OTRS nur im Intranet verfügbar ist.


Das ist wirklich kein gutes Argument...

Bestätigen kann ich es aktuell nicht, probier es doch einfach aus.
by jojo
07 Dec 2017, 14:40
Forum: Allgemeines
Topic: OTRS 4.08 - Base64 codierte Mails und Postmaster Filter
Replies: 4
Views: 118

Re: OTRS 4.08 - Base64 codierte Mails und Postmaster Filter

ja, eine aktuellere Version von OTRS würde wahrscheinlich helfen. Mal davon abgesehen das Du ein absolut veraltetes und unsicheres Patchlevel nutzt.
by jojo
07 Dec 2017, 10:42
Forum: Hilfe
Topic: E-Mail weder rein noch raus
Replies: 2
Views: 98

Re: E-Mail weder rein noch raus

Normalerweise braucht OTRS kein Fetchmail, Du musst auch die Config.pm nicht bearbeiten um die entsprechenden Werte zu ändern. Ich empfehle DIr die dringende Lektüre das Admin Handbuches, den Besuch einer Adminschulung oder professionelle Einführungsunterstützung
by jojo
05 Dec 2017, 17:44
Forum: Hilfe
Topic: Bug? Ticket von nicht Kunde + Mail ins Ticket und schließen
Replies: 6
Views: 222

Re: Bug? Ticket von nicht Kunde + Mail ins Ticket und schließen

Erstmal solltest Du dringend updaten, alles vor OTRS4 bekommt keine Security Updates nehr und es gibt einige offene, starke Schwachstellen!
by jojo
05 Dec 2017, 09:32
Forum: Help
Topic: [SOLVED] 6.0.1 Turning off article colors
Replies: 4
Views: 190

Re: 6.0.1 Turning off article colors

The setting was removed, but also the amount of colors reduced
by jojo
05 Dec 2017, 09:30
Forum: Help
Topic: can't work with tickets, OTRS 6.0.1
Replies: 15
Views: 372

Re: can't work with tickets, OTRS 6.0.1

it seems that something went wrong with your databse migration
by jojo
05 Dec 2017, 09:29
Forum: Hilfe
Topic: Agent authentication but no user data wil be found
Replies: 1
Views: 55

Re: Agent authentication but no user data wil be found

Dann fehlt eines der benötigten Werte. Was sagt denn das Logfile?
by jojo
29 Nov 2017, 16:40
Forum: Hilfe
Topic: OTRS5 und BATV
Replies: 3
Views: 104

Re: OTRS5 und BATV

ja, eine entsprechende Möglichkeit ist im OTRS nicht implementiert
by jojo
29 Nov 2017, 15:23
Forum: Hilfe
Topic: OTRS5 und BATV
Replies: 3
Views: 104

Re: OTRS5 und BATV

?
by jojo
28 Nov 2017, 17:46
Forum: Help
Topic: Send notifications when agents answer
Replies: 4
Views: 92

Re: Send notifications when agents answer

Reply should not trigger ArticleCustomerNotification but ArticleCreate
by jojo
28 Nov 2017, 17:30
Forum: Help
Topic: Send notifications when agents answer
Replies: 4
Views: 92

Re: Send notifications when agents answer

I guess thats an issue with your (self written) Invoker
by jojo
27 Nov 2017, 23:49
Forum: General
Topic: wrong charset enconding with external MSSQL database
Replies: 4
Views: 2622

Re: wrong charset enconding with external MSSQL database

You should configure your ODBC driver to convert the data to utf8
by jojo
27 Nov 2017, 23:42
Forum: Hilfe
Topic: Frage zu Systemprotokollen - Shared Server
Replies: 3
Views: 135

Re: Frage zu Systemprotokollen - Shared Server

naja, Du bist der Kunde. Und wenn Du nicht willst das andere Kunden des Hosters sehen können (je nach Config): - wer sich wann einloggt - wer Euch Mails schreibt und mit welchem Betreff - Wem Ihr schreibt... z.B. Mon Nov 27 17:57:21 2017 info OTRS-CGI-12426 Sent email to '"Hans Musterman" ...
by jojo
27 Nov 2017, 23:29
Forum: Help
Topic: OTRS 6.0.1 Ticket Notification Management
Replies: 3
Views: 142

Re: OTRS 6.0.1 Ticket Notification Management

is the daemon running? did <ou wait at least 20 minutes? A Generic Agent is not needed since OTRS5
by jojo
27 Nov 2017, 23:22
Forum: General
Topic: wrong charset enconding with external MSSQL database
Replies: 4
Views: 2622

Re: wrong charset enconding with external MSSQL database

Did you a conversion in the configuration? OTRS otherwise awaits utf-8 only
by jojo
27 Nov 2017, 15:07
Forum: Help
Topic: [SOLVED] Make Priority and Queue invisible inside ticket creation
Replies: 2
Views: 81

Re: Make Priority and Queue invisible inside ticket creation

thats possible via System Configuration
by jojo
25 Nov 2017, 12:58
Forum: Hilfe
Topic: Tabelle xml_storage Gigabytes groß
Replies: 2
Views: 151

Re: Tabelle xml_storage Gigabytes groß

im xml storage sind Hauptsächlich die configuration items. Aber was sind schon mehrere GB an Daten in der Datenbank? Wenn das sauber betrieben wird ist kein Thema. Langsames OTRS -> schlechte Systemausstattung, falsch eingestellte Virtualisierung, zu langsamer Cache
by jojo
24 Nov 2017, 17:37
Forum: Help
Topic: Dynamic Field - Multi Valued String
Replies: 4
Views: 166

Re: Dynamic Field - Multi Valued String

but dynamic fields point always to the dynamic fields configured in OTRS
by jojo
24 Nov 2017, 17:32
Forum: Help
Topic: Dynamic Field - Multi Valued String
Replies: 4
Views: 166

Re: Dynamic Field - Multi Valued String

the dynamic fields for customers do not point to an external data source.
by jojo
24 Nov 2017, 15:05
Forum: Help
Topic: [Solved] Apache error when responding to a ticket
Replies: 2
Views: 113

Re: Kein Antworten auf Ticket mehr möglich

wie hast Du denn die Migration und das Restore gemacht?


Wurde danach der Webserver neu gestartet die Caches gelöscht?
by jojo
24 Nov 2017, 11:07
Forum: General
Topic: Change of AdminEmail not working
Replies: 2
Views: 2941

Re: Change of AdminEmail not working

AdminMail ist not the Mailaddress used for Queues. You have to add all mail addresses in the admin panel and assign the queue the correct address
by jojo
24 Nov 2017, 11:05
Forum: Hilfe
Topic: OTRS 6.0.1 Updateproblem
Replies: 2
Views: 113

Re: OTRS 6.0.1 Updateproblem

Es liegt an Eurem Setup, Latin1 wird seit einigen Versionen nicht unterstützt, sondern ausschliesslich utf8 (Das support assessement center gibt auch entsprechende Fehlermeldungen aus)
by jojo
23 Nov 2017, 19:36
Forum: Hilfe
Topic: OTRS 6.0.1 Notiz Entwurf
Replies: 3
Views: 129

Re: OTRS 6.0.1 Notiz Entwurf

Umlaute im Entwurfsnamen?
by jojo
23 Nov 2017, 19:34
Forum: General
Topic: PictureUpload not working in Agent portal
Replies: 2
Views: 3166

Re: PictureUpload not working in Agent portal

as it works for me like a charm since years it is most likely an issue with your browser, additional packages, js blocker etc
by jojo
23 Nov 2017, 11:56
Forum: General
Topic: Is it possible to add a dynamic field for set of specific Queue
Replies: 5
Views: 3678

Re: Is it possible to add a dynamic field for set of specific Queue

sameer615 wrote:its not possible in OTRS 5s free version ....???

is it ???


No, Development or commercial modules
by jojo
23 Nov 2017, 09:21
Forum: General
Topic: Is it possible to add a dynamic field for set of specific Queue
Replies: 5
Views: 3678

Re: Is it possible to add a dynamic field for set of specific Queue

thats possible with the OTRS Business Solution™
by jojo
23 Nov 2017, 01:01
Forum: Hilfe
Topic: Frage zu Systemprotokollen - Shared Server
Replies: 3
Views: 135

Re: Frage zu Systemprotokollen - Shared Server

sehr kritisch und das hält auch keinem Audit Stand.

Vielleicht solltest Du mal über ein professionellen Betrieb nachdenken und nicht bei einem Wald und Wiesenhoster...
by jojo
22 Nov 2017, 20:41
Forum: Help
Topic: 6.0.1 Issue updating Packages
Replies: 2
Views: 107

Re: 6.0.1 Issue updating Packages

for the upgrade all you have to change the used repository in the sysconfig (best would be before migration).
by jojo
22 Nov 2017, 17:14
Forum: Help
Topic: [SOLVED] Restore not completely working
Replies: 4
Views: 72

Re: Restore not completely working

did you delete the caches
by jojo
22 Nov 2017, 15:23
Forum: General
Topic: populate to: field for email outbound template with ticket customer
Replies: 3
Views: 3503

Re: populate to: field for email outbound template with ticket customer

thats also not possible without development
by jojo
22 Nov 2017, 15:15
Forum: General
Topic: populate to: field for email outbound template with ticket customer
Replies: 3
Views: 3503

Re: populate to: field for email outbound template with ticket customer

Thats not possible, also email outbound is not intended to be used to reply to customers. Please use reply for such a usecase
by jojo
22 Nov 2017, 15:14
Forum: Help
Topic: [solved] FAQAccess.pm
Replies: 3
Views: 74

Re: FAQAccess.pm

Did you remove it via package manager. Did you remove the FAQ bases stats afterwards and restarted the webserver?
by jojo
22 Nov 2017, 13:55
Forum: Help
Topic: More than 40 seconds to reply to client after creating ticket
Replies: 17
Views: 287

Re: More than 40 seconds to reply to client after creating ticket

Using direct SMTP for sure is slow, especially with cloud based mail providers.

The best is to use a local MTA like postfix which handles the mailing to Office365 or switch to OTRS6 where Mail Handling is done by the Daemon
by jojo
21 Nov 2017, 14:45
Forum: OTRS & Forum News
Topic: OTRS6 announced
Replies: 1
Views: 163

OTRS6 announced

Today we proudly announced OTRS Version 6. (https://www.otrs.com/release-notes-otrs ... olution-6/)

Please note that also critical issue was fixed in OTRS 3.3., 4 and 5.

Today also bugfixing and security support for OTRS 3.3. ended.
by jojo
20 Nov 2017, 14:32
Forum: Allgemeines
Topic: Interesse an einem Rhein-Main-Stammtisch?
Replies: 2
Views: 171

Re: Interesse an einem Rhein-Main-Stammtisch?

Wenn ich Zeit hab, schaue ich gerne mal vorbei
by jojo
17 Nov 2017, 13:49
Forum: Hilfe
Topic: Multiple Choice als Checkbox
Replies: 5
Views: 441

Re: Multiple Choice als Checkbox

Das heisst das Du ein DynamicField Backend entwickeln musst
by jojo
16 Nov 2017, 17:50
Forum: Hilfe
Topic: Ausblenden der Eskalationswarnungen in der Queue-Ansicht
Replies: 3
Views: 202

Re: Ausblenden der Eskalationswarnungen in der Queue-Ansicht

Das Ding nennt sich Notifications Modul und ist eigentlich obsoloet seit dem es das Dashboard und den Eskalationsview gibt. Kannst Du in der Sysconfig abschalten
by jojo
16 Nov 2017, 15:11
Forum: Hilfe
Topic: Probleme bei Prozesstickets
Replies: 1
Views: 151

Re: Probleme bei Prozesstickets

Geht nicht
by jojo
14 Nov 2017, 22:06
Forum: OTRS Developers
Topic: Requester: choose your queue
Replies: 3
Views: 260

Re: Requester: choose your queue

There are some OTRS Business Solution™ modules for filtering the Invoker scripts based on events
by jojo
13 Nov 2017, 20:45
Forum: Help
Topic: [SOLVED] [OTRS5] article draft
Replies: 5
Views: 306

Re: [OTRS5] article draft

root wrote:Hi,

Znuny offers a similar feature, contact me via pm if you like to get a test system.

- Roy



Which is more or less obsolete next week, when OTRS6 is released

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