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by jojo
16 Jan 2018, 17:27
Forum: Help
Topic: Email/ticket lost !
Replies: 4
Views: 54

Re: Email/ticket lost !

the communication log is a part in the admin interface of the OTRS6. No need to do any coding
by jojo
16 Jan 2018, 16:34
Forum: Help
Topic: Email/ticket lost !
Replies: 4
Views: 54

Re: Email/ticket lost !

check the Logfile and the communication log
by jojo
16 Jan 2018, 13:57
Forum: Hilfe
Topic: eingehendes Ticket wird Queue nicht zugeordnet
Replies: 2
Views: 37

Re: eingehendes Ticket wird Queue nicht zugeordnet

Postmasterfilter
by jojo
16 Jan 2018, 10:59
Forum: Help
Topic: OTRS ITSM change assign to group
Replies: 2
Views: 44

Re: OTRS ITSM change assign to group

thats not possible. But I suggest to use process tickets instead of changes
by jojo
15 Jan 2018, 13:31
Forum: Help
Topic: OTRS 4.0.1
Replies: 2
Views: 52

Re: OTRS 4.0.1

This is typically is a ldap issue (search in the forums). Please also update to the latest patchlevel of your version (due to a huge amount of security issues) or much better to the latest stable version of OTRS (version 6)
by jojo
12 Jan 2018, 17:49
Forum: Help
Topic: Upgrade to 6 procedure
Replies: 7
Views: 230

Re: Upgrade to 6 procedure

without knowing your issues, nobody can provide a tip
by jojo
12 Jan 2018, 15:52
Forum: Help
Topic: Upgrade to 6 procedure
Replies: 7
Views: 230

Re: Upgrade to 6 procedure

there is nothing deeper than the manual (besides knowledge on the product).

You can post your issies here for help or get commercial support
by jojo
11 Jan 2018, 22:46
Forum: Help
Topic: OTRS not handling procmail
Replies: 26
Views: 450

Re: OTRS not handling procmail

SELINUX?
by jojo
11 Jan 2018, 11:45
Forum: Help
Topic: Unable to see attachments on tickets in OTRS 6
Replies: 4
Views: 117

Re: Unable to see attachments on tickets in OTRS 6

they are also on the rigt (small number) in the article tree
by jojo
11 Jan 2018, 07:29
Forum: Help
Topic: OTRS 6 ON CentOS 7 issues.
Replies: 14
Views: 328

Re: OTRS 6 ON CentOS 7 issues.

the rpm takes care of it normally. It is stored in scripts/apache2-httpd.include.conf
by jojo
11 Jan 2018, 01:11
Forum: Help
Topic: OTRS 6 ON CentOS 7 issues.
Replies: 14
Views: 328

Re: OTRS 6 ON CentOS 7 issues.

please use the supplied Apache config...
by jojo
10 Jan 2018, 16:45
Forum: General
Topic: OTRS problem after upgrade
Replies: 8
Views: 169

Re: OTRS problem after upgrade

is SELINUX disabled? Did it work before? It sounds for me like a wrong update
by jojo
10 Jan 2018, 15:30
Forum: General
Topic: OTRS problem after upgrade
Replies: 8
Views: 169

Re: OTRS problem after upgrade

Mefior wrote:sudo su -c "/opt/otrs/scripts/DBUpdate-to-5.pl" -s /bin/bash otrs


This script is only used for migrations from OTRS4 to OTRS 5
by jojo
10 Jan 2018, 14:06
Forum: Hilfe
Topic: SMIME Verhalten in OTRS6
Replies: 3
Views: 78

Re: SMIME Verhalten in OTRS6

nächste Woche
by jojo
10 Jan 2018, 12:30
Forum: Hilfe
Topic: SMIME Verhalten in OTRS6
Replies: 3
Views: 78

Re: SMIME Verhalten in OTRS6

Ist ein Bug in der Oberfläche und in der 6.0.4 gefixt
by jojo
10 Jan 2018, 01:41
Forum: Help
Topic: OTRS 6 ON CentOS 7 issues.
Replies: 14
Views: 328

Re: OTRS 6 ON CentOS 7 issues.

otrs does not have any php scrips. Did you use the official rpm for installation?
by jojo
09 Jan 2018, 23:50
Forum: Help
Topic: [SOLVED] POPS3 Can't connect to <mailhost>
Replies: 26
Views: 425

Re: [SOLVED] POPS3 Can't connect to <mailhost>

Hi Jeremy, I'd like to respectfully disagree with your understanding of Debian packaging and security policy. I have been quite closely involved with a few Debian Developers so have had an inside view. We as vendor only provide security patches and bugfixes for supported versions and I doubt that th...
by jojo
09 Jan 2018, 19:02
Forum: Allgemeines
Topic: Nach Update auf OTRS 6.0.3 IP Problem
Replies: 13
Views: 236

Re: Nach Update auf OTRS 6.0.3 IP Problem

wie gesagt, ein OTRS Problem ist es nicht. Es muss also an der virtuellen Maschine oder an der Virtualisierung liegen
by jojo
09 Jan 2018, 18:07
Forum: Allgemeines
Topic: Nach Update auf OTRS 6.0.3 IP Problem
Replies: 13
Views: 236

Re: Nach Update auf OTRS 6.0.3 IP Problem

sicher nicht am OTRS, hast Du eventuell einen IP Adressen Konflikt oder eine doppelte vergebene MAC Adresse?
by jojo
09 Jan 2018, 07:33
Forum: Help
Topic: [SOLVED] Garbled characters on OTRS6
Replies: 2
Views: 123

Re: Garbled characters on OTRS6

please update to the latest version (6.0.3)
by jojo
08 Jan 2018, 19:09
Forum: General
Topic: OTRS - Security
Replies: 3
Views: 144

Re: OTRS - Security

first of all, stay with the lastest patch level....

Also I implemented on my own system 2 factor authentification and a reverse proxy which does the SSL offloading. SSH ist only available via VPN
by jojo
08 Jan 2018, 14:47
Forum: Hilfe
Topic: Artikeldeftails ein-/ausblenden
Replies: 4
Views: 106

Re: Artikeldeftails ein-/ausblenden

Nur über eine Codeänderung
by jojo
08 Jan 2018, 14:41
Forum: Help
Topic: Multiple /opt/otrs/bin/cgi -k start
Replies: 3
Views: 99

Re: Multiple /opt/otrs/bin/cgi -k start

Thats the CGI which is started by the Webserver, so everything is OK.

It seems that your system has not enought resources to operate correctly. Also 3.3. is unsecure and not mantained any more.
by jojo
08 Jan 2018, 08:37
Forum: Help
Topic: OTRS Daemon
Replies: 1
Views: 76

Re: OTRS Daemon

check the logs of the daemon
by jojo
06 Jan 2018, 00:11
Forum: Help
Topic: Ticket do not change the state to Recurring
Replies: 2
Views: 171

Re: Ticket do not change the state to Recurring

What module did you install?
by jojo
04 Jan 2018, 22:46
Forum: Help
Topic: [SOLVED] POPS3 Can't connect to <mailhost>
Replies: 26
Views: 425

Re: POPS3 Can't connect to <mailhost>

it is not secure as we as vendor and producer are not creating any patches for OTRS 3.3. neither does the Debian project.
by jojo
04 Jan 2018, 20:11
Forum: Help
Topic: [SOLVED] POPS3 Can't connect to <mailhost>
Replies: 26
Views: 425

Re: POPS3 Can't connect to <mailhost>

actually you are driving a car without security belts and brakes... (to stay in your words)
by jojo
04 Jan 2018, 15:34
Forum: Hilfe
Topic: Ticket sperren -> Zurück zum Dashboard
Replies: 5
Views: 146

Re: Ticket sperren -> Zurück zum Dashboard

Eine der "blödesten" Aussagen im Bereich der Sicherheit. Ein Großteil der Angriffe kommt von Innen bzw. wird über valide Benutzer durchgeführt. Eine Suche nach CrossSite Scripting etc hilft hier schon mal ;-)

Viele Sicherheitslücken lassen sich per E-Mail ausnutzen
by jojo
04 Jan 2018, 12:40
Forum: Hilfe
Topic: Ticket sperren -> Zurück zum Dashboard
Replies: 5
Views: 146

Re: Ticket sperren -> Zurück zum Dashboard

Die 3.3. hat mehrere nicht gefixte Sicherheitslücken die ein sofortiges Update notwendig machen.
by jojo
04 Jan 2018, 10:09
Forum: Help
Topic: [SOLVED] POPS3 Can't connect to <mailhost>
Replies: 26
Views: 425

Re: POPS3 Can't connect to <mailhost>

FYI... RESOLVED: https://support.microsoft.com/en-us/help/3025138/users-cannot-connect-to-pop3-or-imap4-on-exchange-server-2013-or-excha Apparently, after an Exchange cumulative update, the PopProxy status was set to "Inactive" thus caused this issue. Manually activating it resumed my POP...
by jojo
04 Jan 2018, 10:06
Forum: Hilfe
Topic: E-Mail versenden mit GenericAgent
Replies: 3
Views: 113

Re: E-Mail versenden mit GenericAgent

wie gesagt, dazu dient die Ticket Benachrichtigung
by jojo
03 Jan 2018, 18:31
Forum: Help
Topic: [SOLVED] POPS3 Can't connect to <mailhost>
Replies: 26
Views: 425

Re: POPS3 Can't connect to <mailhost>

It is the solution as. - Perl modules are outdated and might not work with the SSL settings on your Mailsystem - Linux system of the appliance is most likely outdated and vulnerable to a lot of exploits - OTRS instance is outdated and has > 10 vulnerabilities, some of them also not fixed in the last...
by jojo
03 Jan 2018, 18:22
Forum: Help
Topic: [SOLVED] POPS3 Can't connect to <mailhost>
Replies: 26
Views: 425

Re: POPS3 Can't connect to <mailhost>

Upgrade to a newer version
by jojo
03 Jan 2018, 16:12
Forum: Help
Topic: [SOLVED] POPS3 Can't connect to <mailhost>
Replies: 26
Views: 425

Re: POPS3 Can't connect to <mailhost>

as the appliance will not change anything on its own, there is no cause within the OTRS part. You might contact the vendor of the appliance, but as fas as I know there is no active maintenance on any of the appliances which were available. If you have no Linux skills a fully hosted and managed platf...
by jojo
03 Jan 2018, 15:39
Forum: Help
Topic: [SOLVED] POPS3 Can't connect to <mailhost>
Replies: 26
Views: 425

Re: POPS3 Can't connect to <mailhost>

I assume that some things were changed on the mailserver, so the old and outdated version of OTRS which you are using can not connect any more.

So the best way to solve the issue is to migrate to a newer and supported version of OTRS. Actual version is OTRS 6.0.3
by jojo
02 Jan 2018, 11:18
Forum: General
Topic: Fetch mails in OTRS via RPC
Replies: 3
Views: 330

Re: Fetch mails in OTRS via RPC

set up a local MTA e..g postfix on the OTRS server. install also procmail.

On you main server create a rule how to reach the otrs server e.g. @otrs.yourdomain.example -> IP of otrs server

Set the wanted address to be an alias e.g. support@yourdomain.example -> otrs@otrsyourdomain.example
by jojo
29 Dec 2017, 14:44
Forum: General
Topic: Fetch mails in OTRS via RPC
Replies: 3
Views: 330

Re: Fetch mails in OTRS via RPC

no, but you can forward it to the local MTA of the OTRS server
by jojo
28 Dec 2017, 12:28
Forum: Help
Topic: OrderBy not working in overview
Replies: 12
Views: 436

Re: OrderBy not working in overview

Wrong Sysconfig Setting
by jojo
27 Dec 2017, 17:21
Forum: Help
Topic: error 404 page not found
Replies: 1
Views: 72

Re: error 404 page not found

Please don't hijack old threads
by jojo
27 Dec 2017, 14:22
Forum: Hilfe
Topic: Mehrere Fehlermeldungen und fehlende Funktion im OTRS
Replies: 11
Views: 331

Re: Mehrere Fehlermeldungen und fehlende Funktion im OTRS

Sorry frag bitte Euren Linuxadmin um Hilfe bevor Du Dich hier weiter lächerlich machst
by jojo
27 Dec 2017, 14:12
Forum: Hilfe
Topic: Mehrere Fehlermeldungen und fehlende Funktion im OTRS
Replies: 11
Views: 331

Re: Mehrere Fehlermeldungen und fehlende Funktion im OTRS

Du hast den / vor dem var vergessen!
by jojo
27 Dec 2017, 13:47
Forum: Hilfe
Topic: Mehrere Fehlermeldungen und fehlende Funktion im OTRS
Replies: 11
Views: 331

Re: Mehrere Fehlermeldungen und fehlende Funktion im OTRS

Weitere Logs findest Du üblicherweise unter /var/log. Ich empfehle aber professionellen Betrieb einzukaufen da es ohne ausreichende Linux Kenntnisse nicht möglich ist ein solches System sicher und stabil zu betreiben
by jojo
27 Dec 2017, 10:39
Forum: General
Topic: Update error: Failed dependencies
Replies: 2
Views: 212

Re: Update error: Failed dependencies

solve the dependencies (did you read the installation guidelines in the admin manual)?
by jojo
26 Dec 2017, 12:25
Forum: General
Topic: OTRS 6 Upgrade on CentOS 6
Replies: 12
Views: 1482

Re: OTRS 6 Upgrade on CentOS 6

I think you mix up database password and user passwords within OTRS. - create a new CentOS 7 system - install latest version of OTRS5 on new server (including running the database scripts), use the same password for OTRS user then on the old system - drop the database otrs - create database otrs in ...
by jojo
23 Dec 2017, 01:08
Forum: Help
Topic: I am missing the eureka-moment about API...
Replies: 10
Views: 414

Re: I am missing the eureka-moment about API...

As I still doubt that a Generic Agent is what you need, can you please explain your usecase and workflow
by jojo
22 Dec 2017, 23:44
Forum: Help
Topic: I am missing the eureka-moment about API...
Replies: 10
Views: 414

Re: I am missing the eureka-moment about API...

O don't see here any need to create a generic agent for this
by jojo
22 Dec 2017, 22:21
Forum: Help
Topic: I am missing the eureka-moment about API...
Replies: 10
Views: 414

Re: I am missing the eureka-moment about API...

if remote systems should do it, use the webservice API
by jojo
22 Dec 2017, 12:21
Forum: Hilfe
Topic: [perl] Woraus wird der md5 hash der CacheFileStorables generiert?
Replies: 9
Views: 268

Re: [perl] Woraus wird der md5 hash der CacheFileStorables generiert?

Was Du suchst nennt sich TicketUpdate und lässt sich z.B. über den Webservice triggern. Das direkte Schreiben in die Datenbank ist auf alle Fälle kein gangbarer Weg.

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