Znuny and ((OTRS)) Community Edition

Thanks for the headsup on the new XML format and update script.

After the Rebuild anc Cache clean (as per you r outher referenced links), it worked, I now have anew skin to edit as I see fit.


Nonetheless, I stil have those YAML errors when I try to rebuild the config. Any pointers on that?

So... the lis that appears on OTRS in Customer Users is only a LDAP query result, not an internal DB query? Tha data is not copied to the OTRS DB at all??

Well, that solves my problem...

Thanks!

Hi guys, I'm just wondering, Is it possoble to do an LDAP Sync just for the users that have already sent an email ticket? Right now, any user that matches my filter is automatically imported. I now have 50+ customers, and only 5 of them have tickets (accounts user for testing). I'm trying to avoid d...

--------- EDIT: I found that these errors are on otrs.log also. They seem to date from before the upgrade to 6.0.5. Never noticed the errors before. --------- Hi, I found this while trying to create a new skin for my OTRS UI. After following the instructions on http://doc.otrs.com/doc/manual/develop...

I just tried out the Master/Slave funcionality. I still have to test ticket interaction (reply, close) to see if it replicates the info from the Master to the Slave(s), but this seems to be the answer to my problem. I believe you are attacking this the wrong way with OTRS. If the users are from diff...

-------------- EDIT: I found the same subject on a post, in this link: http://forums.otterhub.org/viewtopic.php?f=62&t=31989 But there was no definite answer. -------------- Hello, I'm having some issues regarding Ticket Merges and subsequent notifications... Setup: User1 sends an email to a que...

Hi guys,

I have been searching everywhere, but can't find this...
Is is possible to add more ticket states to the Status View page, instead of just the standard open/closed?

I wanted to quickly view open, close, merged and pending tickets, in their own "tabs".

Thanks in advance,

Pedro