Znuny and ((OTRS)) Community Edition

Hi Guys Back again As I successfully managed to upgrade a clone of our Production OTRS server I then went to repeat the procedure in the Production environment but now I have come up with an error that stops the migrate DB script. I get the following [Wed Apr 11 11:56:45 2018] DBUpdate-to-6.pl: DBD:...

Thanks dude, that fixed the issue

Update I took a snapshot after performing the upgrade and the DB migrate script and also the update of packages (which only updated FAQ and master slave) At this point I am able to click on a ticket from the dashboard and it opens up ok. I then proceeded to install the ITSM bundle and got the dreade...

I tried the command, some updated, some didn't so I finished off the instructions for the upgrade then installed the bundle to get everything up to date.

Well

I am back to the original issue from a clean copy of the live server so any suggestions would be greatly appreciated.

Hi All I took another backup of our current OTRS server and restored this to another VM Host. the RPM goes ok apart fromt he 2 database errors which I am told are because they don't exist yet. I am getting the attached messages when running the DB migration script and have no idea where to start to ...

Hi Roy

Thanks for the info, can I also ignore the following

Error: There was a problem writing XML to DB.

If not do you know what I need to look at?

Hi I am trying to diagnose some issues wiht upgrading from V5.0.23 to V 6.0.5. The errors generated during the System Rebuild fill up by buffer so I can't see from the beginning to try and fix the issues, does anyone know where the logs are kept so I can grab them and use notepad or such to view them?

Hi I rolled back to pre upgrade and reran the upgrade. I obviously missed the following errors Rebuilding the system configuration... [Tue Mar 6 11:53:53 2018] otrs.Console.pl: DBD::mysql::st execute failed: Table 'otrs.sysconfig_deployment_lock' doesn't exist at /opt/otrs/Kernel/System/DB.pm line 6...

Hi We are running OTRS on Suse 13 with MariaDB version 5.5.33 I took a vmware backup of our live OTRS server and restored to a different VM Host. I then performed an upgrade to OTRS 6.0.2. The installation of the software seemed to go ok but I ran in to a few issues with the migrate script which mea...