Hi
OTRS ITSM Change Management will be discontinued by OTRS in next OTRS versions?
Someone could confirm if this information is correct ?
Thanks in advance
Andre
Brazil
Search found 7 matches
- 21 Feb 2018, 23:35
- Forum: General
- Topic: OTRS ITSM CHANGE MANAGEMENT PACKAGE WILL BE DISCONTINUED?
- Replies: 6
- Views: 5590
- 21 Feb 2018, 23:28
- Forum: General
- Topic: Change Management Howto / comments
- Replies: 4
- Views: 8295
Re: Change Management Howto / comments
Hi
I would like to confirm the information that OTRS ITSM CHANGE MANAGEMENT will be discontinued in next otrs versions?
Will there be NO OTRS Change Management module in future:
Someone could be confirm this information
Thank in advance.
I would like to confirm the information that OTRS ITSM CHANGE MANAGEMENT will be discontinued in next otrs versions?
Will there be NO OTRS Change Management module in future:
Someone could be confirm this information
Thank in advance.
- 19 Feb 2018, 14:36
- Forum: Help
- Topic: Help Migration OTRS5 TO OTRS ¨6
- Replies: 5
- Views: 3917
Re: Help Migration OTRS5 TO OTRS ¨6
Hi
It works.
I edited xml file Ticket.xml and set tting Ticket::Frontend::AgentTicketFreeText###DynamicField to validity equal to zero.
After it, the rebuild command works.
It works.
I edited xml file Ticket.xml and set tting Ticket::Frontend::AgentTicketFreeText###DynamicField to validity equal to zero.
After it, the rebuild command works.
- 09 Feb 2018, 16:23
- Forum: Help
- Topic: Help Migration OTRS5 TO OTRS ¨6
- Replies: 5
- Views: 3917
Re: Help Migration OTRS5 TO OTRS ¨6
Hi Executing the comand, an error is presented: otrs@otrsinterna2:~/bin$ ./otrs.Console.pl Maint::Config::Rebuild --cleanup Rebuilding the system configuration... ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-01 Perl: 5.18.2 OS: linux Time: Fri Feb 9 10:51:41 2018 Message: Setting Ticket::Front...
- 09 Feb 2018, 02:55
- Forum: Help
- Topic: Help Migration OTRS5 TO OTRS ¨6
- Replies: 5
- Views: 3917
Re: Help Migration OTRS5 TO OTRS ¨6
How is it correct sintaxe for command otrs.Console Admin::Package::Uninstall <PackageName> or otrs.Console Admin::Package::Uninstall //path/to/<packageFile>.opm I used the command otrs.Console Admin::Package::Uninstall <PackageName> to uninstall package Now I have observed there is uninstall section...
- 08 Feb 2018, 19:27
- Forum: Help
- Topic: Help Migration OTRS5 TO OTRS ¨6
- Replies: 5
- Views: 3917
Re: Help Migration OTRS5 TO OTRS ¨6
Packages installed on otrs 6 otrs@otrsinterna2:~/bin$ ./otrs.Console.pl Admin::Package::List Listing all installed packages... +----------------------------------------------------------------------------+ | Name: FAQ | Version: 6.0.2 | Vendor: xxx | URL: http://otrs.org/ | License: GNU AFFERO GENER...
- 08 Feb 2018, 19:27
- Forum: Help
- Topic: Help Migration OTRS5 TO OTRS ¨6
- Replies: 5
- Views: 3917
Help Migration OTRS5 TO OTRS ¨6
Hi I do upgrade otrs 5 to otrs 6. However some modules are not compatible with otrs 6. Then some modules/packages like DYNAMICFIELD::DRIVER::FILE (exgtension File.pm to upload files) and other components add-ons ProductNews were not upgrade and installed on otrs 6 plataform. These components were un...