Znuny and ((OTRS)) Community Edition

Hi, i found the answer by myself: The dynamic fields which belong to Customer has to be configured using the Customer Company map in Config.pm: $Self->{CustomerCompany}->{Map} = [ [ 'CustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0 ], [ 'CustomerCompanyName', 'Customer', 'name', 1, 1, 'v...

Hi,

is it possible to add a dynamic field type Customer to the Customer Information box in the TicketZoom
window? It works for me with dynamic fields type Ticket, but it does not seem to work with dynamic
fields type Customer.

Greetings,
-timo

Hi, we need to add a default Cc recipient to the email template used for a specific customer. As far as i understand this is not possible using the given 6.0.4 functionality. Does anybody know if it is possible to change the Template functionality by creating a custom OTRS extension? Or can you give...