Znuny and ((OTRS)) Community Edition

I'm the only one with this problem?

Hello, is possible to default sorting order when printing ticket?

My boss ask the PDF have to start from the first article and so on 'till the ticket closure.



Thank you!!

Is this a bug or is a normal behavior?

Hello all I have fully working statistics but I found a strange behavior that I can'n undertand. In statistic bargraph if the X axis contain more than 8 elements label are shown only every second column this is the screenshot stat1.png If I remove one column I can see every column's label stat2.png ...

Thank you for clarification

Finally I successfully done the ACL, using this syntax otrs.png but is not working as I expect... In ticket type list is filetring well, but all stats and graph are still showing all types. there's a way to split otrs like multicompany software? I mean like an cloud instance... I think they have one...

Just an Hint,
I think my acl is not workig because is not matching the user group ...

hello, I tried with ACL but I think I'm not undestanding well the manual since is not working :-) my type list should be something like this: hardware, software, network, lighting, factory, machines The group maintenance should see only "lighting, factory, machines" in type list and the gr...

Dear all, I 'm succesfully using otrs in my IT department and another department ask if they can use our instance too I've created users, grups, queue, addresses ecc and all permissions are working well except for one thing... I setup the ticket type list for use by IT department so the list contain...