Search found 9 matches

Go to advanced search

by fcollerette
15 Jan 2018, 19:44
Forum: Help
Topic: Dashlets - Filtering my owner
Replies: 4
Views: 168

Re: Dashlets - Filtering my owner

Thanks, I noticed the "locked" status.

We are a small internal IT team and thus we don't really want to "lock" tickets so that if anyone has time, they can take over.

That's why I went towards the "responsible" module.

Works quite fine !
by fcollerette
15 Jan 2018, 19:42
Forum: General
Topic: Open TicketZoom after a ticket creation
Replies: 2
Views: 141

Re: Open TicketZoom after a ticket creation

Wow ! How did I missed that !

Thanks a lot for your help.
by fcollerette
12 Jan 2018, 20:52
Forum: General
Topic: Open TicketZoom after a ticket creation
Replies: 2
Views: 141

Open TicketZoom after a ticket creation

HI, I'm looking to get in the TicketZoom after an agent creates a ticket. Currently, when we created a "phone ticket" and save it. We stay in the "New Phone ticket" interface (an new empty one). I would like that is an agent creates a ticket this way that when he saves it, he get...
by fcollerette
12 Jan 2018, 17:22
Forum: Help
Topic: Dashlets - Filtering my owner
Replies: 4
Views: 168

Re: Dashlets - Filtering my owner

Hi everyone,

I finally went with "Responsible" instead of "Owner"

When you activate the "Reponsible" module, you have "My responsabilities" that is added as "filter" in "Open Tickets"
by fcollerette
11 Jan 2018, 23:36
Forum: Help
Topic: Dashlets - Filtering my owner
Replies: 4
Views: 168

Re: Dashlets - Filtering my owner

Actually, I'm looking for something a little bit more like this : Owner=%agent%;

or more like this : Owner=<OTRS_Agent_UserFirstname> <OTRS_Agent_UserLastname>;
by fcollerette
11 Jan 2018, 21:05
Forum: Help
Topic: Dashlets - Filtering my owner
Replies: 4
Views: 168

Dashlets - Filtering my owner

Hi I'm trying to get a dashlet that would work similarly to "My tickets" I'm actually trying to do this show all opened ticket that I am the owner. If I would put that in a string we could say "Owner=Me" I could do something like "Owner=Agent Name" but that would cause ...
by fcollerette
10 Jan 2018, 14:45
Forum: General
Topic: OTRS 6 - Widget modification not applied
Replies: 0
Views: 84

OTRS 6 - Widget modification not applied

Hi, I've played a litte with the "DashboardBackend###0130-TicketOpen" widget. I essentially added this "SortBy=Priority;OrderBy=up;" in the "Sort" attribute. I applied and deployed my modifications. When I refresh the dashboard for my user, no luck. My tickets are not s...
by fcollerette
28 Dec 2017, 22:19
Forum: General
Topic: Problem with "special characters" for user coming from LDAP
Replies: 1
Views: 192

Re: Problem with "special characters" for user coming from LDAP

Well, it looks like I had to ask the question to fin my answer.

I added this to my LDAP parameters

$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
SourceCharset => 'utf-8',
DestCharset => 'utf-8',
by fcollerette
28 Dec 2017, 22:10
Forum: General
Topic: Problem with "special characters" for user coming from LDAP
Replies: 1
Views: 192

Problem with "special characters" for user coming from LDAP

Hi, I have OTRS 6 installed linked with my LDAP. Everything is working quite ok on that part but some of my users have "special characters" in their name. For example my user "François Collerette" is shown as "François Collerette". This seems to be linked to the LDAP &...

Go to advanced search