Znuny and ((OTRS)) Community Edition

Hi all, I would like set the parameters (type, status, priority, etc.) on tickets created after the send email configured with postman. The first time the tickets was created with default parameters but i need of change any parameters (sample: type and priority). Can you help me? Thanks a lot, Giuse...

Can you help me?!

Thanks!
Giuseppe.

Hi all, I need to modify list of value into field customerUser if change value into another field customerUser. For example my coonfig.pm is the following: ... [ 'UserStrutturaAppartenenza', Translatable('Struttura Appartenenza'), 'struttura_appartenenza', 1, 0, 'int', '', 0 ], [ 'UserDirezioneEnteA...