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by okanokouji
10 Jan 2018, 06:44
Forum: Help
Topic: [SOLVED] Garbled characters on OTRS6
Replies: 2
Views: 126

Re: Garbled characters on OTRS6

Hello, jojo

jojo wrote:please update to the latest version (6.0.3)


I upgraded to 6.0.3.
I checked that the garbled article in 6.0.2 seems normal.

Thank you!! :D

//Koji Okano
by okanokouji
09 Jan 2018, 02:51
Forum: Help
Topic: [SOLVED] Garbled characters on OTRS6
Replies: 2
Views: 126

[SOLVED] Garbled characters on OTRS6

Hello, I was updated OTRS from 5 to 6. However, garbled characters occurred with some type of mail after upgrading. This mail of characters code type was ISO-2022-JP. I have OTRS5 system. So I sent this email to the email address used by OTRS5. This result was not garbled. I watched databases charac...
by okanokouji
29 Nov 2017, 04:31
Forum: Help
Topic: [SOLVED] [OTRS5->6] ITSMIncidentProblemManagement upgrade problem
Replies: 2
Views: 243

Re: [OTRS5->6] ITSMIncidentProblemManagement upgrade problem

Hi, gtavarez Thank you for response :) I had the same problem, after upgrating from 5.0.17 to 6.0.1 I could open articles, but after updating the ITSM package none article open. I then decided to upgrade again (God bless VMs), but this time using tar.gz instead of rpm (following official guide: http...
by okanokouji
28 Nov 2017, 11:20
Forum: Help
Topic: [SOLVED] [OTRS5->6] ITSMIncidentProblemManagement upgrade problem
Replies: 2
Views: 243

[SOLVED] [OTRS5->6] ITSMIncidentProblemManagement upgrade problem

Hello, I try upgrading OTRS from 5.0.23 to 6.0.1. I upgraded using the OTRS rpm package. After that I updated GeneralCatalog and ITSM Core in use orm files. :) However, after upgrading using the "ITSMIncidentProblemManagement - 6.0.1.opm" file, an attempt to see the article results in an e...
by okanokouji
17 Nov 2017, 08:53
Forum: Help
Topic: One or more errors occurred!
Replies: 2
Views: 316

Re: One or more errors occurred!

Hello,

We are happened this error in my group.
In my case, these emails doesn't have a domain name or disable a domain name.
by okanokouji
14 Nov 2017, 04:57
Forum: OTRS & Forum News
Topic: Happy 10th anniversary OTRS forum :-)
Replies: 6
Views: 2053

Re: Happy 10th anniversary OTRS forum :-)

Happy!! :D

I recently started using OTRS.
Hope that it will last long.
by okanokouji
14 Nov 2017, 02:25
Forum: Help
Topic: [SOLVED] [OTRS5] article draft
Replies: 5
Views: 364

Re: [OTRS5] article draft

hi, jojo

jojo wrote:Thats a feature of the upcomming OTRS6


I will wait for it to be released.
And, I will test beta version :D

Thank you.
//Koji
by okanokouji
13 Nov 2017, 09:39
Forum: Help
Topic: [SOLVED] [OTRS5] article draft
Replies: 5
Views: 364

[SOLVED] [OTRS5] article draft

Hello.
Thank you for helping my past question everyone!!

But, another question.. :(

I hear to need saving a draft of article.
But, I get no idea of that.
We are saving article drafts in notepad.
Can we have a draft in OTRS platform?

Regard,
//Koji Okano
by okanokouji
25 Oct 2017, 02:43
Forum: Help
Topic: [OTRS5] How to keep individual sort settings
Replies: 2
Views: 295

Re: [OTRS5] How to keep individual sort settings

Thank you response.

Alright. It can not be helped.

//Koji
by okanokouji
12 Oct 2017, 12:02
Forum: Help
Topic: [OTRS5] How to keep individual sort settings
Replies: 2
Views: 295

[OTRS5] How to keep individual sort settings

Hello everybody. We are using OTRS 5.0.23 on my team. I understand a default sort setting method of the OTRS's dashboard. But, I don't understand the sort settings saved individually. Therefore, when the agent logged back in to OTRS, the sort setting was the default. How to keep individual sort sett...

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