Znuny and ((OTRS)) Community Edition

Hi all, Currently I'm trying to solve quite complicated case. We have OTRS 5 implemented with LDAP sync (to your Active Directory). We have specified few automatically assigned roles and groups via AD groups in Config.pm and everything works fine. We are now solving case, when someone leave one of A...

Hello, Today I was migrating my OTRS solution from Apache to Nginx and I would like you to ask about "Could not read input data" error. I found this topic http://forums.otterhub.org/viewtopic.php?t=12168, but it isn't exactly same issue, because the solution is for Apache, but maybe is it ...

Oh, yeah. That's it! App has own mechanism (AD login, with "some group matching stuff") to login, and it creates otrs session via "customeruser" or "agent" method based on AD groups (matching with otrs ldap configuration) and app is then using "agent session id&quo...

Hi, I've got problem with connecting to OTRS API and after few hours reading docs i'm completely lost. We've created web application, with contains view for customer (with customer tickets list, etc.) and agent view (with all tickets, queue filter, etc - section for agents). Now we hit the rock, whe...