Znuny and ((OTRS)) Community Edition

pidilandia

Ok, thanks, now it's works, but I hava another problem now.

When I try to connect to:

http://XXXX/otrs/index.pl

I receive the following screen attached.

pidilandia

Debian 9

I have tried to install liblinux-distribution-perl but it without success

thank you

PP

pidilandia

Hi,
when i install otrs and start "otrs.CheckModules.pl" i get the message: Can't locate Linux / Distribution.pm in @INC
Has this happened to anyone before?

Thank you.
PP

pidilandia

I will do what you advise me.

Thank you so much!

PP

pidilandia

Hi,
thanks for your advice.
I thought I would delete attachments without problems by deleting them from "article_attachment".
My table is InnoDB and unfortunately I cannot expand the space because the server is cloud.
Can't I delete attachments?

PP

pidilandia

Hi, I would need your help. my otrs server has disk full. I have seen that the database has "article_attachment" and "article_plain" of over 200Gb. Do you think it is possible to reduce them? I don't need attachments, can I delete them directly from my phpmyadmin in "article...

pidilandia

THANK YOU!!! Now it's works.

PP

pidilandia

Can you suggest me how to proceed?

pidilandia

If it helps this is the error i get if i try to force receipt of tickets

pidilandia

do you have any advice?

pidilandia

I have access to the file using VI

pidilandia

What should I be looking for? unfortunately it is in the cloud and I cannot copy / paste

pidilandia

I tried, but now the error is:

before: IMAPS: Auth for user XXXXXX@XXXXXX/Outlook.office365.com failed!
after: IMAPTLS: Can't connect to Outlook.office365.com: 2 NO LOGIN failed.

pidilandia

Today I tried with another account (gmail), but the problem is equal.
I don't understand what could have happened.
I appreciate any suggestions.

pidilandia

This is my settings... if I try to connect to outlook365 the credentials work.
This morning it was working and suddenly stopped receiving tickets.

Thank you very much!

pidilandia

Hi, I have a problema with my OTRS.
Today afternoon it present these errors (attachment), but the login to outlook mail is correct.
I have restarted the otrs service but without resolving.
Do you have any suggestions?

Thank you very much

PP

pidilandia

Hello,
Thank you for your suggestion.
I tried, but unfortunately the color is still orange.

I have wasted too much time, I think I'll have to keep it that way.

Thank you!

Paul

pidilandia

I have attachment the otrs screenshot.
The orange lines indicated by the arrows are those to which I would like to change color

Thank you

pidilandia

Hi,
I have installed OTRS 6.0.27.
I have changed the color of everything, but I can't find how to change the color of the selection bar, now orange.
Can anyone help me?

Thank you
Paul

pidilandia

o Apache::DBI......................ok (v1.12) o Apache2::Reload..................ok (v0.13) o Archive::Tar.....................ok (v1.96) o Archive::Zip.....................ok (v1.39) o Crypt::Eksblowfish::Bcrypt.......ok (v0.009) o Crypt::SSLeay....................ok (v0.58) o Date::Format............

pidilandia

Hi Wurzel, I have a old server with Debian 8.11, the new Otrs versions are not supported. This is my CheckModules.pl: #!/usr/bin/perl # -- # Copyright (C) 2001-2017 xxx, http://otrs.com/ # -- # This program is free software; you can redistribute it and/or modify # it under the terms of the GNU AFFER...

pidilandia

Hi, I have a problem with my new installation with OTRS 5.0.18 because when I open the link http://localhost/otrs/installer.pl I receive the follower strings: #!/usr/bin/perl # -- # Copyright (C) 2001-2017 xxx, http://otrs.com/ # -- # This program is free software; you can redistribute it and/or mod...

pidilandia

Hi,
thank you very much for your suggest.
Today I will try to understand how ACL works.
I never had the need to use them.

If I am able, I will insert the solution, maybe it can also be used by other OTRS users

Thanks so much.
Paolo

pidilandia

Hi, I need to get your help.
I use otrs 5. Do you think it is possible to create a check box in the dynamic fields and visible or usable in the freetext field only by some agents?
I thought maybe with write and read permissions, but is it possible to differentiate agents or groups?

Thanks

Paolo

pidilandia

Hi, I use otrs 5. I have a web form where colleagues open the tickets to me. I would like to insert in the web form the possibility that colleagues can insert an email address in cc. I need this to let colleagues know that a ticket on a certain topic has already been opened. Do you think it's possib...

pidilandia

Hi, I have a problem with my OTRS, every 10/15 days the reception of mail is blocked and it present the following error messages: error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10 There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccou...

pidilandia

Do you have any more suggestions? I tried but when an email arrives with the ticket number as object the ticket is always reopened, how can I configure the ACL correctly?

Thank you very much

pidilandia

Hi,
a solved ticket can be closed automatically after 48 hours and locked so that it can not be opened again, is this possible?

Thanks so much

PP

pidilandia

Hi, is it possible to create a statistic to understand how many tickets have gone from a given state and how long have they been in that state? I give an example, I have a state called second level, I need to know how many tickets and which have passed from that state and how long they have stayed t...

pidilandia

Hi, I created a new operator, assigned to the 1 level group assigning a role, but when I go to manage a new call ticket, I can not find it in the list after entering the 1st level group, while the other agents are there. If the agent manages a ticket entered by email, he can manage it by going to th...

pidilandia

Buongiorno, avrei la necessità di un consiglio. Ho creato un nuovo operatore, assegnato al gruppo corretto di primo livello, ma quando vado a gestire un ticket da nuova telefonata non lo trovo nell'elenco dopo aver inserito il gruppo 1°livello, mentre tutti gli altri ci sono. Se l'operatore prova a ...

pidilandia

Help, please!

pidilandia

Sorry but my English not very well. Now: Ticket Information Type: Incident Age: 1 d 3 h Created: 03/03/2018 10:16 Created by: User1 State: open Locked: lock Priority: low Queue: 1level CustomerID: CID1 Owner: User1 Category: Menu2 I want that category view all key: Menu::Menu1::Menu2

pidilandia

Can someone help me please?

pidilandia

Hi,
I have a question, I have a dynamic field tree in Newticketphone:
KeyMenu
KeyMenu>KeyMenu1
KeyMenu>KeyMenu1>KeyMenu2
Is possible in Ticketzoomview (ticket Information) view all select?for exemple:
Menu::Menu1::Menu2
Now it is: Menu2
Thank you very much

PP

pidilandia

Thank you for your answer

I hoped it was possible!

so I can not deactivate either Username and Password?

pidilandia

Hi,
I need to deactivate the mandatory field of the email address when a new Customer User is created because I could be contacted by a customer without an email address, do you think this is possible?
Thank you.

PP

pidilandia

Hi,
I have enabled "Add empty value" in creation Dynamic Fields - Dropdown.
In the ticketphonenew tab can you make that if the field is mandatory that the empty cell can not be selected?

Thank you

PP

pidilandia

Sometimes we have the Admin OTRS as the opener/owner, sometimes the agent name, how is that possible?

Thanks!

Pidi

pidilandia

I use Email outbound in order to answer to a ticket. Using this function, the client didn’t receive the original request when i use Reply>empty answer.
Is it possible that he sees the original request after my answer?

pidilandia

Buongiorno,
è possibile cliccando su -Reply- > empty answer far in modo che in coda alla mia risposta ci sia anche l'email l'originale?

Grazie a tutti e buona giornata.

Paolo

pidilandia

When a ticket is managed by one user isn't blocked, so can happen that more people, in the same time, are managing the same ticket. Is that possible to avoid this situation?

Thanks

Pidi

pidilandia

jojo many thanks for your help, I have resolved enable in the browser spell checker, greetings!

pidilandia

Hi,
I have a problem, my Spell checker is setup in german; is it possible to have it at least in english? how can I do it?

Thanks!

Pidi

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