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by fcarvajal
04 Oct 2017, 18:14
Forum: Help
Topic: Do not send emails when answering a ticket
Replies: 9
Views: 465

Re: Do not send emails when answering a ticket

Resignation :(
by fcarvajal
04 Oct 2017, 18:07
Forum: Ayuda
Topic: No envia correos al contestar un tiquete
Replies: 1
Views: 156

Re: No envia correos al contestar un tiquete

Resignation :(
by fcarvajal
25 Sep 2017, 19:02
Forum: Help
Topic: Do not send emails when answering a ticket
Replies: 9
Views: 465

Re: Do not send emails when answering a ticket

Hi coolmf thanks for the reply I checked the SMTP configuration again and everything is fine. Even something happens that makes it stranger. As it is in the test stage we have several tickets open to go and see the performance, and on Wednesday we probe with a ticket and send the mail if problem. At...
by fcarvajal
18 Sep 2017, 19:38
Forum: Help
Topic: Do not send emails when answering a ticket
Replies: 9
Views: 465

Re: Do not send emails when answering a ticket

Hi, how are you? Thanks for the reply.

On the weekend I was able to perform the update successfully to the latest version 5.0.22, but it still gives the same error that I attach in the first message.

Any other idea?

Thank you!
by fcarvajal
14 Sep 2017, 16:55
Forum: Help
Topic: Do not send emails when answering a ticket
Replies: 9
Views: 465

Re: Do not send emails when answering a ticket

Thanks for the reply

We have the version 5.0.20, would pass it to the 5.0.22 which is the last one at the moment
If so, could you tell me if the upgrate can be done at once, or first you have to go through 5.0.21?

Thank you very much!
by fcarvajal
14 Sep 2017, 01:05
Forum: Ayuda
Topic: No envia correos al contestar un tiquete
Replies: 1
Views: 156

No envia correos al contestar un tiquete

Buenas tardes, estamos en etapas de prueba con el OTRS, y nos esta dando el siguiente problema Cuando se ingresa a un tiquete, y se trata de hacer la opcion de "contestar", como si fuero un e-mail, nos da el siguiente error al tratar de enviar el correo DETALLE DEL ERROR: - Backend ERROR: ...
by fcarvajal
14 Sep 2017, 01:05
Forum: Help
Topic: Do not send emails when answering a ticket
Replies: 9
Views: 465

Do not send emails when answering a ticket

Good afternoon, we are in testing stages with the OTRS, and it is giving us the following problem When you enter a ticket, and try to do the "answer", as if it were an e-mail, it gives us the following error when trying to send the mail ERROR DETAIL: - Backend ERROR: OTRS-CGI-01 Perl: 5.22...
by fcarvajal
06 Sep 2017, 19:15
Forum: Help
Topic: Arrival time tickets
Replies: 5
Views: 227

Re: Arrival time tickets

Perfect, I'll try to configure procmail. I have never done it but there I saw some information on the web. I could help with the last query. In these days we have tested, we feel that OTRS is much slower than before, especially when creating new tickets. Will there be some recommendations for OTRS t...
by fcarvajal
06 Sep 2017, 16:48
Forum: Help
Topic: Arrival time tickets
Replies: 5
Views: 227

Re: Arrival time tickets

Perfect thank you very much for the help and the answers, I already saw which is the demon where it is changed.

Could you tell me if there is a problem putting it to 1 minute ?, or what is the minimum recommendation that can be put?
by fcarvajal
05 Sep 2017, 23:29
Forum: Ayuda
Topic: Hora llegada tiquetes
Replies: 1
Views: 137

Hora llegada tiquetes

Buenas tardes, soy nuevo en OTRS, y lo acabo de instalar en mi empresa. Hemos hecho algunas pruebas y todo va bien. Solo hemos notado que al enviar boletos de correo electrónico, se tarda aproximadamente entre 5 y 10 minutos en llegar a la bandeja de colas a la que se envía. ¿Podría indicar dónde o ...
by fcarvajal
05 Sep 2017, 23:17
Forum: Help
Topic: Arrival time tickets
Replies: 5
Views: 227

Arrival time tickets

Good afternoon, I'm new to OTRS, and I just installed it in my company. We have done some tests and everything is going well. We have only noticed that when sending e-mail tickets, it takes approximately 5 to 10 minutes to reach the queue tray to which it is sent. Could you indicate where or how you...

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