Znuny and ((OTRS)) Community Edition

no. nothing added, the dynamicfield is clean.

Hi, I got a multiselect from db with several values, one selected the values comes in a single line separated by the charachters I decide in the dynamic field property page. I was wondering if there's a way to change this separator to a "new line" (CR,LF). If so how to do it. Thanks in adv...

solitamente no.

A meno che in ogni step tu non aggiunga un article che riporta i valori impostati. Puoi però metterli nella colonna "Ticket Information" per farli apparire in consultazione.

As you said it's perfectly working. My implementation have a huge lack of know-how. Thanks again for this help.

root wrote:Hi,

ebaccini wrote:

Code: Select all

#        CustomerValid          => 'valid_id',

This says which column OTRS should evaluate if a customer user is valid or not. With commenting this out all of your customer user in this table are valid.

- Roy

Thanks for the explanation.

I'll test it out.

Thank you

Buongiorno a tutti, ho iniziato a implementare i processi e funzionano, ho solo due domande: 1- come faccio a ricercare i processi terminati? dalla ricerca dei ticket non riesco a trovarli io, al termine del processo, ho settato il change_queue in una coda apposita "Processo1_closed" 2- c...

Hi, this part # customer # CustomerID => 'customer_id', # CustomerValid => 'valid_id', is due to the fact that in the LDAP the CustomerValid field can assume a number of values, part of this values means that the user is not able to do "something". We've mapped this vales in a query that s...

hi, this is the customer part (and BTW thanks for the help). We use both back ends DB and LDAP (via crontab sync) #--------------------------------------------------------- # CUSTOMER TABLE FOR DATABASE BACKEND MANAGEMENT #--------------------------------------------------------- $Self->{CustomerUse...

Hi,
yes we import our customers from an LDAP and mark certain as INVALID thru the import. The problem is that if I mark some customer as INVALID via the CUSTOMER MANAGMENT INTERFACE is still selectable from the dropdown list.

I really don't know where to check...

hi,
thanks for the replys. OTRS 5 and the cache has been already cleaned.
:-/
This is a bit disappointing to me looks like my installation has a bug...

Or this question is too silly or is too difficult... I guess is the first case.

But I can't find a way to do it.

Noone want to help?

hi,
i would like to hide the customer that are set as "invalid" from the dropdown "Customer User" list in "Compose New Phone Ticket" Agent interface.

There's a way to do it?

Thanks in advance.

salve,
se qualcuno fosse curioso ho trovato un workaround piuttosto carino per questo problema. Se avete installato TextAreafromDB potete tranquillamente settare una join query per trovare i linked item e poi puntare sul valore di questo dynamic field per il template.

Hi,
if everyone ever wanted to know I've found a nice workaround. If you have installed TextAreaFromDB DynamicField type you can manage to have the list of linked ticket via a simple join query. Starting from this you can point directly at this DynamicField_Value to fill your template.

reneeb wrote:You need to override the _Replace() method in Kernel/System/TemplateGenerator.pm. Check if your tag is present in the text and build the list then. You need to use Kernel/System/LinkObject.pm for that...

Ok thank you. I'll sort it out.

reneeb wrote:This can only be done with some development...

Hi,
thanks for your answer. Can you point me out on how to?

Hi, OTRS beginner here. I would like to know if there's a way to list linked Tickets in a dynamic way in a template like the example here: Situation: Ticket 0001 with 3 linked ticket "normal" relationship (0002-0003-0004) Template: Hi, the ticket <OTRS_TICKET_TicketNumber> have this linked...

Salve, volevo sapere se esiste una maniera di listare su un template (quindi dinamicamente) gli oggetti linkati ad un tederminato ticket. Esempio giusto per chiarire: Ticket 0001 con linkati 3 ticket in relazione "normal" (0002-0003-0004) vorrei creare un template che riporti: Salve al tic...