Znuny and ((OTRS)) Community Edition

Finalmente pude solucionarlo partiendo del link que encontre acá, el cual contiene el script que se ejecuta para actualizar la DB durante la migracion. https://github.com/OTRS/otrs/blob/rel-5_0/scripts/DBUpdate-to-5.postgresql.sql#L29 Lo que hice fue abrir una consola de PostgreSQL y ejecutar los co...

Finally I could solve it starting from the link you passed me. What I did was open a PostgreSQL console and run the commands to create tables and relationships manually, specifically the following, just as the script does. CREATE TABLE scheduler_task ( id bigserial NOT NULL, ident BIGINT NOT NULL, n...

Good afternoon, after doing the migration from OTRS4 to OTRS5 and dealing with several errors seems to be working. The only problem is that when I go to the logs I get the following message. Mon Sep 18 17:05:26 2017 OTRS-otrs.Console.pl-Maint :: Stats :: Dashboard :: Generate-22 There was an error e...

Buenas tardes, despues de hacer la migracion desde OTRS4 a OTRS5 y lidiar con varios errores parece estar funcionando. El unico problema es que al ir a los logs obtengo el siguiente mensaje. Mon Sep 18 17:05:26 2017 error OTRS-otrs.Console.pl-Maint::Stats::Dashboard::Generate-22 There was an error e...

I have done the migration twice obtaining the same result. I would have no problem trying it again. The best option would be to perform and restore the DB backup ONLY as I am doing so far? Or also restore the Config and Application files? PS: I tried to execute the query "SELECT * FROM schedule...

The idea was to migrate from OTRS4 (4.0.8 Appliance on Ubuntu) to OTRS5 (on CentOS). Install CentOS, I installed OTRS the easy way with the .rpm package. Then in my OTRS4 use the backup.pl script to perform the backup of the DB ONLY. And with the restore.pl script restore ONLY the DB in my OTRS5. It...

I have noticed that if I go to the Admin panel, and I go to the Queues. There do not appear the queues I had in the past, but if I try to add them manually I get a sign saying that the queue already exists !.

Me he dado cuenta que si me voy al panel de Admin, y voy a las Colas. Allí no aparecen las colas que tenia antiguamente, pero si intento agregarlas manualmente me sale un cartel diciendo que la cola ya existe!.

Hello, I had installed OTRS 4.0.8 (Appliance) in ubuntu, and the idea was to pass it to a Debian and then migrate to OTRS 5. First install Debian and OTRS 4.0.8. Then with the script, backup (in ubuntu), and restore (in the new debian) restore the backup. For some reason when trying to restore the b...

Hola, tenia instalado OTRS 4.0.8 (Appliance) en ubuntu, y la idea era pasarlo a un Debian para luego hacer la migracion a OTRS 5. Primeramente instale Debian y OTRS 4.0.8. Despues con el script, backup (en ubuntu), y restore (en el nuevo debian) restaure el backup. Por alguna razon cuando intentaba ...

Continuing with this, I found in the OTRS documentation the DB structure. I attached it here in case someone wants to see it. https://ftp.otrs.org/pub/otrs/doc/database-schema/otrs-5-database.png Look for the tables that were giving me the error mentioned above and according to this scheme have no r...

Siguiendo con esto, encontré en la documentacion de OTRS la estructura de la DB. La adjunto aquí por si alguien quiere verla. https://ftp.otrs.org/pub/otrs/doc/database-schema/otrs-5-database.png Busque las tablas que me estaban dando el error arriba mencionado y según este esquema no tienen ninguna...

Good. It turns up an OTRS 5 server, migrating the DB from an OTRS 4 using the scripts provided by the OTRS itself. The migration came out pretty well, I expected to have more problems. For now I am getting the problem that I receive new mails in the configured mails but in the OTRS are not updated u...

Buenas. Resulta que levante un servidor OTRS 5, migrando la DB desde un OTRS 4 utilizando los scripts que trae el propio OTRS. La migracion salio bastante bien, esperaba tener mas problemas. Por ahora me estoy dando con el problema de que recibo nuevos mails en los correos configurados pero en el OT...