Search found 38 matches
- 08 Mar 2019, 07:29
- Forum: General
- Topic: ISSUE in OTRS 6.0.x Installation
- Replies: 1
- Views: 1764
ISSUE in OTRS 6.0.x Installation
hey, I've tried as hard as I can, to install OTRS 6.0.x, I've checked everything which could be possible in order to install OTRS. Installed OTRS 5.0.x successfully. Following are the logs: Module Check # /opt/otrsdemo/bin/otrs.CheckModules.pl o Apache::DBI......................ok (v1.12) o Apache2:...
- 24 May 2018, 15:02
- Forum: General
- Topic: Issue in Fetch Mail OTRS 5.0.22
- Replies: 3
- Views: 12959
Issue in Fetch Mail OTRS 5.0.22
We are facing a strange issue using OTRS 5.0.22 that stated 2 days ago. Prior to this everything was working fine. We use MailAccountFetch to fetch mails and the cron is set at 3 minutes. Our peak mail flow rate is approximately 10 mails per minute and our max limit set is 40 mails. During peak mai...
- 23 May 2018, 13:29
- Forum: General
- Topic: issue OTRS 5.0.22
- Replies: 1
- Views: 11507
issue OTRS 5.0.22
We are getting these below errors sometimes in OTRS 5.0.22 and at that time no single mails fetched from mailserver. [Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][51] There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAcc...
- 18 Apr 2018, 09:46
- Forum: General
- Topic: Assign ticket to multiple users
- Replies: 6
- Views: 31654
Re: Assign ticket to multiple users
Hi Roy, If I don't assign ticket to users, but just want them to know they need to reply on that ticket, are there any methods can do so? Thanks, Layla There's one alternative that may help you , I would suggest to create a new queue, now assign this queue to agents who you want to and then create ...
- 05 Apr 2018, 16:08
- Forum: General
- Topic: Followup Escalation for Agent Only
- Replies: 0
- Views: 55931
Followup Escalation for Agent Only
Just like "Escalation - first response time" in queue
can we set response time on each followup from Agent only ?? but not from customer because in a OTRS "Escalation - update time "calculates both response either form customer or agent.
can we set response time on each followup from Agent only ?? but not from customer because in a OTRS "Escalation - update time "calculates both response either form customer or agent.
- 27 Mar 2018, 07:17
- Forum: General
- Topic: Need to add restriction on adding agents more than 25
- Replies: 0
- Views: 48636
Need to add restriction on adding agents more than 25
Hi,
I need to add restriction on adding agents more than 25 or more conditions can be there.
is there any way to do this from front end ..... if its possible please help me out
if its feasible from backend please let me know how .....???
Thnaks
I need to add restriction on adding agents more than 25 or more conditions can be there.
is there any way to do this from front end ..... if its possible please help me out
if its feasible from backend please let me know how .....???
Thnaks
- 06 Feb 2018, 15:27
- Forum: General
- Topic: URGENT : NEED Actual article format as printout
- Replies: 4
- Views: 2305
Re: URGENT : NEED Actual article format as printout
Not possible without development, but for sure you can contact our sales team for an estimation That's okay, I'm using the free version of OTRS(5.0.22), can you provide me a plugin or package so that i can install it and get the solution on the existing OTRS. and for that you or your sales team can...
- 06 Feb 2018, 13:26
- Forum: General
- Topic: Unable to run bash command in generic agent
- Replies: 2
- Views: 1523
Re: Unable to run bash command in generic agent
can you give a sample command which is not working ???
- 06 Feb 2018, 13:03
- Forum: General
- Topic: URGENT : NEED Actual article format as printout
- Replies: 4
- Views: 2305
URGENT : NEED Actual article format as printout
Hi,
We need to print the article as OTRS shows in in browser,
for eg: Article has pictures, tables, or other mail stuff. I need to print the article (mail) as it is.
please support, i can pay for the support ....
Thanks
We need to print the article as OTRS shows in in browser,
for eg: Article has pictures, tables, or other mail stuff. I need to print the article (mail) as it is.
please support, i can pay for the support ....
Thanks
- 05 Feb 2018, 10:05
- Forum: General
- Topic: data format issue while printing mail
- Replies: 0
- Views: 1913
data format issue while printing mail
I just need to print out of mail.
so the mail has the HTML format , for eg tables and etc.
while printing out this mail the format turns into text format which is not required or data gets useless
please support
so the mail has the HTML format , for eg tables and etc.
while printing out this mail the format turns into text format which is not required or data gets useless
please support
- 01 Feb 2018, 12:48
- Forum: General
- Topic: LOG ISSUE in OTRS 5.0.22
- Replies: 2
- Views: 1395
Re: LOG ISSUE in OTRS 5.0.22
jojo wrote:search in Sysconfig for Log and change the loglevel
Thanks,
- 01 Feb 2018, 11:51
- Forum: General
- Topic: WinmailDat eml file issue
- Replies: 7
- Views: 2802
Re: WinmailDat eml file issue
tried using Microsoft POP. (i was using multiple different POPs)
converting perfectly ...
converting perfectly ...
- 01 Feb 2018, 11:35
- Forum: General
- Topic: WinmailDat eml file issue
- Replies: 7
- Views: 2802
Re: WinmailDat eml file issue
OKay ... Thanks a lot.
It was a great help, finally i got the exact issue.
Thanks a lot again.
Really appreciate it ....
It was a great help, finally i got the exact issue.
Thanks a lot again.
Really appreciate it ....
- 01 Feb 2018, 11:21
- Forum: General
- Topic: LOG ISSUE in OTRS 5.0.22
- Replies: 2
- Views: 1395
LOG ISSUE in OTRS 5.0.22
I am using 2 OTRS server and one OTRS System Log is showing all logs like "POP3: Fetched 1 email(s)" AND "New Ticket [1076195/test 2] created",
but in other OTRS NO such logs are showing.....
1st OTRS is 5.0.9 and 2nd OTRS 5.0.22...
need log in OTRS 5.0.22
Thanks in advance
but in other OTRS NO such logs are showing.....
1st OTRS is 5.0.9 and 2nd OTRS 5.0.22...
need log in OTRS 5.0.22
Thanks in advance
- 31 Jan 2018, 12:35
- Forum: General
- Topic: WinmailDat eml file issue
- Replies: 7
- Views: 2802
Re: WinmailDat eml file issue
We are using gmail SMTP sending an outlook file as an attcahmentjojo wrote:Configure your Exchange correctly so it will not send out Winmail.dat files....
and when it comes to OTRS it shows .dat file
.
- 31 Jan 2018, 09:23
- Forum: General
- Topic: WinmailDat eml file issue
- Replies: 7
- Views: 2802
Re: WinmailDat eml file issue
Can you send me a sample email that contains such a winmail.dat file (please provide that sample without any sensitive data). I will look at the issue then. as i have an email with winmail.dat file which contains sensitive data that i cannot send, and the ConvertWinmailDat package installed in My O...
- 30 Jan 2018, 13:58
- Forum: General
- Topic: WinmailDat eml file issue
- Replies: 7
- Views: 2802
WinmailDat eml file issue
what I need : convert dat file into eml . what i tried : installed ConvertWinmailDat.opm using command perl bin/otrs.Console.pl Admin::Package::Install --location ConvertWinmailDat.opm successfully installed ...no error .... Now, its converting dat to eml . but data format of eml file is being mani...
- 02 Jan 2018, 09:05
- Forum: General
- Topic: Fetch mails in OTRS via RPC
- Replies: 3
- Views: 1916
Re: Fetch mails in OTRS via RPC
jojo wrote:no, but you can forward it to the local MTA of the OTRS server
hiii,
I didn't get that properly .
please give some example so that i can implement it at my end.
- 29 Dec 2017, 13:07
- Forum: General
- Topic: Fetch mails in OTRS via RPC
- Replies: 3
- Views: 1916
Fetch mails in OTRS via RPC
We are using microsoft exchange and POP/IMAP is disabled for some security reason but it has some rpc over http enabled for fetching mails in
outlook so is there any way we can fetch the mails in OTRS via rpc?
outlook so is there any way we can fetch the mails in OTRS via rpc?
- 29 Dec 2017, 13:05
- Forum: General
- Topic: Is it possible to add a dynamic field for set of specific Queue
- Replies: 9
- Views: 8454
- 06 Dec 2017, 07:52
- Forum: General
- Topic: Generic Agent : Multiple Level Escalation of Ticket
- Replies: 1
- Views: 2122
Generic Agent : Multiple Level Escalation of Ticket
Can we implement multiple level escalation of ticket .. for example : Ticket appears in OTRS and not been replied within 4hrs ticket should be escalated to a specified OTRS user, for 2nd person TAT is 2hrs , similary after 2 hrs ticket should be again escalated to 3rd OTRS user. I need this on both ...
- 27 Nov 2017, 12:08
- Forum: General
- Topic: automatically move ticket from one queue to another
- Replies: 1
- Views: 4277
automatically move ticket from one queue to another
I want to implement this : for Example : there are three different Queues QUEUE A,B, and C when a New Ticket comes in OTRS , let say it appears in Queue A and not responded within the given time (for eg 1 hr .). then i should move to QUEUE B automatically and in case this ticket is also not responde...
- 24 Nov 2017, 07:32
- Forum: General
- Topic: click to call implementation, get logged in Agent ID
- Replies: 4
- Views: 5840
Re: click to call implementation, get logged in Agent ID
Thanks Royroot wrote:Hi,
I hope you talk about the ID of the owner, then Data.OwnerID works.
- Roy
it worked ...
you always helped me ...
Thanks Again
- 23 Nov 2017, 13:26
- Forum: General
- Topic: Is it possible to add a dynamic field for set of specific Queue
- Replies: 9
- Views: 8454
- 23 Nov 2017, 09:49
- Forum: General
- Topic: Is it possible to add a dynamic field for set of specific Queue
- Replies: 9
- Views: 8454
Re: Is it possible to add a dynamic field for set of specific Queue
its not possible in OTRS 5s free version ....???
is it ???
is it ???
- 23 Nov 2017, 08:31
- Forum: General
- Topic: Is it possible to add a dynamic field for set of specific Queue
- Replies: 9
- Views: 8454
Is it possible to add a dynamic field for set of specific Queue
Can we add dynamic fields while composing email and show them conditionally or Queue based ?
for eg: we have Queue A and Queue B
While composing an email from Queue A so Dynamic Field should not appear
and while composing an email from Queue B ,Dynamic Field should appear
for eg: we have Queue A and Queue B
While composing an email from Queue A so Dynamic Field should not appear
and while composing an email from Queue B ,Dynamic Field should appear
- 23 Nov 2017, 07:47
- Forum: General
- Topic: click to call implementation, get logged in Agent ID
- Replies: 4
- Views: 5840
Re: click to call implementation, get logged in Agent ID
Hi, Did you tried UserID? - Roy hello roy yes i have tried UserID but its not working ... aaa1.png Actually i want to implement click to call so i have tried above method.... now I am trying to implement this from AgentTicketZoom.tt file ... aaa.png i want userphone with the link ( https://192.168....
- 22 Nov 2017, 14:06
- Forum: General
- Topic: click to call implementation, get logged in Agent ID
- Replies: 4
- Views: 5840
click to call implementation, get logged in Agent ID
Can you help to pass logged in user id in http-link
For Example :
Pass logged in agent id in link
[ 'UserPhone', 'Phone', 'phone', 1, 0, 'var', 'click2dial.pl?CustID=[% Data.AgentID%]', 0],
Something like above and get URL like :
http://192.168.2.122/otrs/click2dial.pl?CustID=12
For Example :
Pass logged in agent id in link
[ 'UserPhone', 'Phone', 'phone', 1, 0, 'var', 'click2dial.pl?CustID=[% Data.AgentID%]', 0],
Something like above and get URL like :
http://192.168.2.122/otrs/click2dial.pl?CustID=12
- 07 Nov 2017, 15:53
- Forum: General
- Topic: OTRS mail formatting not working properly
- Replies: 3
- Views: 8605
Re: OTRS mail formatting not working properly
in OTRS 5.0.x ckeditor version 4.5.6 , is using however in OTRS 3.2.16 the version of ckeditor is 4.0
So I tried to replace default.js which you suggested above , but unfortunately editor is appearing anymore ....
Plz suggest what else i can change/modify in OTRS 5.0.x ckeditor version 4.5.6
So I tried to replace default.js which you suggested above , but unfortunately editor is appearing anymore ....
Plz suggest what else i can change/modify in OTRS 5.0.x ckeditor version 4.5.6
- 07 Nov 2017, 09:45
- Forum: General
- Topic: OTRS mail formatting not working properly
- Replies: 3
- Views: 8605
OTRS mail formatting not working properly
. We get proper mail formatting with colors in OTRS 3.2.16 but if same we copy to OTRS 5.0.22 it is not copying colors but only aligned text... I want this aaaa.png when i'm pasting in OTRS 3.2.16 its working fine but in 5.0.22 its not working, Just pasting text only ..... please help me out .....
- 31 Oct 2017, 07:50
- Forum: General
- Topic: Generic Agent run time ERROR
- Replies: 0
- Views: 9550
Generic Agent run time ERROR
Tue Oct 31 11:01:00 2017 error OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-90 GenericAgent Job: Report, was already executed less than 1 minute ago! Tue Oct 31 10:58:00 2017 error OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::Schedule...
- 30 Oct 2017, 12:42
- Forum: General
- Topic: How to add custom widget in ticket information sidebar
- Replies: 1
- Views: 9108
How to add custom widget in ticket information sidebar
Hii
I'am Using OTRS 5.0.x, I want to add a custom widget between ticket information and customer information
I'am Using OTRS 5.0.x, I want to add a custom widget between ticket information and customer information
- 13 Sep 2017, 15:31
- Forum: General
- Topic: Is it possible we can send dynamic field values via SOAP RPC?
- Replies: 10
- Views: 14734
Re: Is it possible we can send dynamic field values via SOAP RPC?
add two lines in rpc.pl $CommonObject{DynamicField} = $Kernel::OM->Get('Kernel::System::DynamicField'); $CommonObject{TicketDynamicObject}=$Kernel::OM->Get('Kernel::System::DynamicFieldValue'); Find Commented line #ADD THESE TWO LINE TO DEFINE DYNAMIC FIELD in rpc.pl rpc.pl is given below #!/usr/bi...
- 11 Sep 2017, 12:40
- Forum: Developers
- Topic: Create ticket with PHP curl (REST)
- Replies: 2
- Views: 27104
Re: Create ticket with PHP curl (REST)
hey,
if im not wrong , Your requirement is to get ticket in OTRS from an external form , is it ??
so basically you're posting data from that page, is it ??
if im not wrong , Your requirement is to get ticket in OTRS from an external form , is it ??
so basically you're posting data from that page, is it ??
- 11 Sep 2017, 11:31
- Forum: General
- Topic: Postmaster Filter not working
- Replies: 4
- Views: 9656
Re: Postmaster Filter not working
Sorry Negate was selected and I disabled and it works now..Thanks
- 11 Sep 2017, 08:13
- Forum: General
- Topic: Postmaster Filter not working
- Replies: 4
- Views: 9656
Re: Postmaster Filter not working
I already tried this, but it's not working
as my subject contains MYWORD in a long string of subject
as far as i know in OTRS previous versions it supports REGEX ......
so I've tried REGEX in OTRS 5.0.x, but not worked
please correct me where im wrong or gimme a solution.
Thanks
as my subject contains MYWORD in a long string of subject
as far as i know in OTRS previous versions it supports REGEX ......
so I've tried REGEX in OTRS 5.0.x, but not worked
please correct me where im wrong or gimme a solution.
Thanks
- 08 Sep 2017, 07:54
- Forum: General
- Topic: Postmaster Filter not working
- Replies: 4
- Views: 9656
Postmaster Filter not working
Hello,
I'm using OTRS 5.0.x and applying the below postmaster filter but its not working
Filter Condition:
Subject : \W*((?i)MYWORD(?-i))\W*
Header:
X-OTRS-Queue : Postmaster
My mails are not landing into postamaster queue when the subject consists word "MYWORD"
Please help me out.
I'm using OTRS 5.0.x and applying the below postmaster filter but its not working
Filter Condition:
Subject : \W*((?i)MYWORD(?-i))\W*
Header:
X-OTRS-Queue : Postmaster
My mails are not landing into postamaster queue when the subject consists word "MYWORD"
Please help me out.
- 17 Aug 2017, 07:33
- Forum: Developers
- Topic: how to get logged in agent id
- Replies: 0
- Views: 19879
how to get logged in agent id
I'm Trying get logged in agent id
for example :
Pass Agent ID in http-Link :
[ 'UserPhone', 'Phone', 'phone', 1, 0, 'var', 'click2dial.pl?AgentID=$Data{"AgentID"}', 0],
something like above and get :
click2dial.pl?AgentID=15
for example :
Pass Agent ID in http-Link :
[ 'UserPhone', 'Phone', 'phone', 1, 0, 'var', 'click2dial.pl?AgentID=$Data{"AgentID"}', 0],
something like above and get :
click2dial.pl?AgentID=15