Search found 38 matches

by sameer615
08 Mar 2019, 07:29
Forum: General
Topic: ISSUE in OTRS 6.0.x Installation
Replies: 1
Views: 1764

ISSUE in OTRS 6.0.x Installation

hey, I've tried as hard as I can, to install OTRS 6.0.x, I've checked everything which could be possible in order to install OTRS. Installed OTRS 5.0.x successfully. Following are the logs: Module Check # /opt/otrsdemo/bin/otrs.CheckModules.pl o Apache::DBI......................ok (v1.12) o Apache2:...
by sameer615
24 May 2018, 15:02
Forum: General
Topic: Issue in Fetch Mail OTRS 5.0.22
Replies: 3
Views: 12959

Issue in Fetch Mail OTRS 5.0.22

We are facing a strange issue using OTRS 5.0.22 that stated 2 days ago. Prior to this everything was working fine. We use MailAccountFetch to fetch mails and the cron is set at 3 minutes. Our peak mail flow rate is approximately 10 mails per minute and our max limit set is 40 mails. During peak mai...
by sameer615
23 May 2018, 13:29
Forum: General
Topic: issue OTRS 5.0.22
Replies: 1
Views: 11507

issue OTRS 5.0.22

We are getting these below errors sometimes in OTRS 5.0.22 and at that time no single mails fetched from mailserver. [Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][51] There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAcc...
by sameer615
18 Apr 2018, 09:46
Forum: General
Topic: Assign ticket to multiple users
Replies: 6
Views: 31654

Re: Assign ticket to multiple users

Hi Roy, If I don't assign ticket to users, but just want them to know they need to reply on that ticket, are there any methods can do so? Thanks, Layla There's one alternative that may help you , I would suggest to create a new queue, now assign this queue to agents who you want to and then create ...
by sameer615
05 Apr 2018, 16:08
Forum: General
Topic: Followup Escalation for Agent Only
Replies: 0
Views: 55931

Followup Escalation for Agent Only

Just like "Escalation - first response time" in queue

can we set response time on each followup from Agent only ?? but not from customer because in a OTRS "Escalation - update time "calculates both response either form customer or agent.
by sameer615
27 Mar 2018, 07:17
Forum: General
Topic: Need to add restriction on adding agents more than 25
Replies: 0
Views: 48636

Need to add restriction on adding agents more than 25

Hi,
I need to add restriction on adding agents more than 25 or more conditions can be there.


is there any way to do this from front end ..... if its possible please help me out

if its feasible from backend please let me know how .....???

Thnaks
by sameer615
06 Feb 2018, 15:27
Forum: General
Topic: URGENT : NEED Actual article format as printout
Replies: 4
Views: 2305

Re: URGENT : NEED Actual article format as printout

Not possible without development, but for sure you can contact our sales team for an estimation That's okay, I'm using the free version of OTRS(5.0.22), can you provide me a plugin or package so that i can install it and get the solution on the existing OTRS. and for that you or your sales team can...
by sameer615
06 Feb 2018, 13:26
Forum: General
Topic: Unable to run bash command in generic agent
Replies: 2
Views: 1523

Re: Unable to run bash command in generic agent

can you give a sample command which is not working ???
by sameer615
06 Feb 2018, 13:03
Forum: General
Topic: URGENT : NEED Actual article format as printout
Replies: 4
Views: 2305

URGENT : NEED Actual article format as printout

Hi,

We need to print the article as OTRS shows in in browser,

for eg: Article has pictures, tables, or other mail stuff. I need to print the article (mail) as it is.

please support, i can pay for the support ....


Thanks
by sameer615
05 Feb 2018, 10:05
Forum: General
Topic: data format issue while printing mail
Replies: 0
Views: 1913

data format issue while printing mail

I just need to print out of mail.

so the mail has the HTML format , for eg tables and etc.
while printing out this mail the format turns into text format which is not required or data gets useless

please support
by sameer615
01 Feb 2018, 12:48
Forum: General
Topic: LOG ISSUE in OTRS 5.0.22
Replies: 2
Views: 1395

Re: LOG ISSUE in OTRS 5.0.22

jojo wrote:search in Sysconfig for Log and change the loglevel

Thanks,
by sameer615
01 Feb 2018, 11:51
Forum: General
Topic: WinmailDat eml file issue
Replies: 7
Views: 2802

Re: WinmailDat eml file issue

tried using Microsoft POP. (i was using multiple different POPs)

converting perfectly ...
by sameer615
01 Feb 2018, 11:35
Forum: General
Topic: WinmailDat eml file issue
Replies: 7
Views: 2802

Re: WinmailDat eml file issue

OKay ... Thanks a lot.

It was a great help, finally i got the exact issue.

Thanks a lot again.
Really appreciate it ....
by sameer615
01 Feb 2018, 11:21
Forum: General
Topic: LOG ISSUE in OTRS 5.0.22
Replies: 2
Views: 1395

LOG ISSUE in OTRS 5.0.22

I am using 2 OTRS server and one OTRS System Log is showing all logs like "POP3: Fetched 1 email(s)" AND "New Ticket [1076195/test 2] created",
but in other OTRS NO such logs are showing.....

1st OTRS is 5.0.9 and 2nd OTRS 5.0.22...


need log in OTRS 5.0.22

Thanks in advance
by sameer615
31 Jan 2018, 12:35
Forum: General
Topic: WinmailDat eml file issue
Replies: 7
Views: 2802

Re: WinmailDat eml file issue

jojo wrote:Configure your Exchange correctly so it will not send out Winmail.dat files....
We are using gmail SMTP sending an outlook file as an attcahment

and when it comes to OTRS it shows .dat file

.
by sameer615
31 Jan 2018, 09:23
Forum: General
Topic: WinmailDat eml file issue
Replies: 7
Views: 2802

Re: WinmailDat eml file issue

Can you send me a sample email that contains such a winmail.dat file (please provide that sample without any sensitive data). I will look at the issue then. as i have an email with winmail.dat file which contains sensitive data that i cannot send, and the ConvertWinmailDat package installed in My O...
by sameer615
30 Jan 2018, 13:58
Forum: General
Topic: WinmailDat eml file issue
Replies: 7
Views: 2802

WinmailDat eml file issue

what I need : convert dat file into eml . what i tried : installed ConvertWinmailDat.opm using command perl bin/otrs.Console.pl Admin::Package::Install --location ConvertWinmailDat.opm successfully installed ...no error .... Now, its converting dat to eml . but data format of eml file is being mani...
by sameer615
02 Jan 2018, 09:05
Forum: General
Topic: Fetch mails in OTRS via RPC
Replies: 3
Views: 1916

Re: Fetch mails in OTRS via RPC

jojo wrote:no, but you can forward it to the local MTA of the OTRS server

hiii,
I didn't get that properly .
please give some example so that i can implement it at my end.
by sameer615
29 Dec 2017, 13:07
Forum: General
Topic: Fetch mails in OTRS via RPC
Replies: 3
Views: 1916

Fetch mails in OTRS via RPC

We are using microsoft exchange and POP/IMAP is disabled for some security reason but it has some rpc over http enabled for fetching mails in
outlook so is there any way we can fetch the mails in OTRS via rpc?
by sameer615
06 Dec 2017, 07:52
Forum: General
Topic: Generic Agent : Multiple Level Escalation of Ticket
Replies: 1
Views: 2122

Generic Agent : Multiple Level Escalation of Ticket

Can we implement multiple level escalation of ticket .. for example : Ticket appears in OTRS and not been replied within 4hrs ticket should be escalated to a specified OTRS user, for 2nd person TAT is 2hrs , similary after 2 hrs ticket should be again escalated to 3rd OTRS user. I need this on both ...
by sameer615
27 Nov 2017, 12:08
Forum: General
Topic: automatically move ticket from one queue to another
Replies: 1
Views: 4277

automatically move ticket from one queue to another

I want to implement this : for Example : there are three different Queues QUEUE A,B, and C when a New Ticket comes in OTRS , let say it appears in Queue A and not responded within the given time (for eg 1 hr .). then i should move to QUEUE B automatically and in case this ticket is also not responde...
by sameer615
24 Nov 2017, 07:32
Forum: General
Topic: click to call implementation, get logged in Agent ID
Replies: 4
Views: 5840

Re: click to call implementation, get logged in Agent ID

root wrote:Hi,

I hope you talk about the ID of the owner, then Data.OwnerID works.

- Roy
Thanks Roy
it worked ... :lol:
you always helped me ... 8) :lol:

Thanks Again
by sameer615
23 Nov 2017, 09:49
Forum: General
Topic: Is it possible to add a dynamic field for set of specific Queue
Replies: 9
Views: 8454

Re: Is it possible to add a dynamic field for set of specific Queue

its not possible in OTRS 5s free version ....???

is it ???
by sameer615
23 Nov 2017, 08:31
Forum: General
Topic: Is it possible to add a dynamic field for set of specific Queue
Replies: 9
Views: 8454

Is it possible to add a dynamic field for set of specific Queue

Can we add dynamic fields while composing email and show them conditionally or Queue based ?

for eg: we have Queue A and Queue B

While composing an email from Queue A so Dynamic Field should not appear

and while composing an email from Queue B ,Dynamic Field should appear
by sameer615
23 Nov 2017, 07:47
Forum: General
Topic: click to call implementation, get logged in Agent ID
Replies: 4
Views: 5840

Re: click to call implementation, get logged in Agent ID

Hi, Did you tried UserID? - Roy hello roy yes i have tried UserID but its not working ... aaa1.png Actually i want to implement click to call so i have tried above method.... now I am trying to implement this from AgentTicketZoom.tt file ... aaa.png i want userphone with the link ( https://192.168....
by sameer615
22 Nov 2017, 14:06
Forum: General
Topic: click to call implementation, get logged in Agent ID
Replies: 4
Views: 5840

click to call implementation, get logged in Agent ID

Can you help to pass logged in user id in http-link

For Example :
Pass logged in agent id in link

[ 'UserPhone', 'Phone', 'phone', 1, 0, 'var', 'click2dial.pl?CustID=[% Data.AgentID%]', 0],

Something like above and get URL like :

http://192.168.2.122/otrs/click2dial.pl?CustID=12
by sameer615
07 Nov 2017, 15:53
Forum: General
Topic: OTRS mail formatting not working properly
Replies: 3
Views: 8605

Re: OTRS mail formatting not working properly

in OTRS 5.0.x ckeditor version 4.5.6 , is using however in OTRS 3.2.16 the version of ckeditor is 4.0

So I tried to replace default.js which you suggested above , but unfortunately editor is appearing anymore ....


Plz suggest what else i can change/modify in OTRS 5.0.x ckeditor version 4.5.6
by sameer615
07 Nov 2017, 09:45
Forum: General
Topic: OTRS mail formatting not working properly
Replies: 3
Views: 8605

OTRS mail formatting not working properly

. We get proper mail formatting with colors in OTRS 3.2.16 but if same we copy to OTRS 5.0.22 it is not copying colors but only aligned text... I want this aaaa.png when i'm pasting in OTRS 3.2.16 its working fine but in 5.0.22 its not working, Just pasting text only ..... please help me out .....
by sameer615
31 Oct 2017, 07:50
Forum: General
Topic: Generic Agent run time ERROR
Replies: 0
Views: 9550

Generic Agent run time ERROR

Tue Oct 31 11:01:00 2017 error OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-90 GenericAgent Job: Report, was already executed less than 1 minute ago! Tue Oct 31 10:58:00 2017 error OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::Schedule...
by sameer615
30 Oct 2017, 12:42
Forum: General
Topic: How to add custom widget in ticket information sidebar
Replies: 1
Views: 9108

How to add custom widget in ticket information sidebar

Hii

I'am Using OTRS 5.0.x, I want to add a custom widget between ticket information and customer information
by sameer615
13 Sep 2017, 15:31
Forum: General
Topic: Is it possible we can send dynamic field values via SOAP RPC?
Replies: 10
Views: 14734

Re: Is it possible we can send dynamic field values via SOAP RPC?

add two lines in rpc.pl $CommonObject{DynamicField} = $Kernel::OM->Get('Kernel::System::DynamicField'); $CommonObject{TicketDynamicObject}=$Kernel::OM->Get('Kernel::System::DynamicFieldValue'); Find Commented line #ADD THESE TWO LINE TO DEFINE DYNAMIC FIELD in rpc.pl rpc.pl is given below #!/usr/bi...
by sameer615
11 Sep 2017, 12:40
Forum: Developers
Topic: Create ticket with PHP curl (REST)
Replies: 2
Views: 27104

Re: Create ticket with PHP curl (REST)

hey,
if im not wrong , Your requirement is to get ticket in OTRS from an external form , is it ??

so basically you're posting data from that page, is it ??
by sameer615
11 Sep 2017, 11:31
Forum: General
Topic: Postmaster Filter not working
Replies: 4
Views: 9656

Re: Postmaster Filter not working

Sorry Negate was selected and I disabled and it works now..Thanks
by sameer615
11 Sep 2017, 08:13
Forum: General
Topic: Postmaster Filter not working
Replies: 4
Views: 9656

Re: Postmaster Filter not working

I already tried this, but it's not working
as my subject contains MYWORD in a long string of subject

as far as i know in OTRS previous versions it supports REGEX ......

so I've tried REGEX in OTRS 5.0.x, but not worked

please correct me where im wrong or gimme a solution.

Thanks
by sameer615
08 Sep 2017, 07:54
Forum: General
Topic: Postmaster Filter not working
Replies: 4
Views: 9656

Postmaster Filter not working

Hello,

I'm using OTRS 5.0.x and applying the below postmaster filter but its not working

Filter Condition:
Subject : \W*((?i)MYWORD(?-i))\W*

Header:
X-OTRS-Queue : Postmaster

My mails are not landing into postamaster queue when the subject consists word "MYWORD"


Please help me out.
by sameer615
17 Aug 2017, 07:33
Forum: Developers
Topic: how to get logged in agent id
Replies: 0
Views: 19879

how to get logged in agent id

I'm Trying get logged in agent id
for example :
Pass Agent ID in http-Link :
[ 'UserPhone', 'Phone', 'phone', 1, 0, 'var', 'click2dial.pl?AgentID=$Data{"AgentID"}', 0],

something like above and get :

click2dial.pl?AgentID=15