Znuny and ((OTRS)) Community Edition

What you're asking is in the Admin section, "Tickets" "Phone Ticket" (or Email Ticket). Tickets in the admin section are created TO a Queue and FROM a customer. Phone Tickets do not email notify the customer/client that the ticket was created (though it's in the customer's list ...

Como eu tiro o campo de *texto que fica nos clientes quando se vai criar um novo chamado.

I have to delete the field *TEXT in customer new ticket.
how I do ?