Znuny and ((OTRS)) Community Edition

Hi Christian,

Many thanks for your reply. On FB OTRS Community someone told me to include „UserLogin = 1“ as additional Key:Value pair in the transition action, something I wouldn't have thought of so I like to share it here.

Peter

Hi,

You mean that the customer to group relation includes the group of the queue? Because that is the case. Or do you mean something else by a process that doesn't has access to the queue?

Hello,

I am trying to change ticket type through a process transition action but in the log I see i cannot because permission to the ticket is denied.
Anyone knows what could be the reason?

Many Thanks

Peter

any reasonable offering

Hello,

We would be needing something like this developed: viewtopic.php?f=62&t=35036&p=142095&hilit=print#p142095

so custom printing.

Pls reply and I can give all requiered detail.

Thanks

Peter