Search found 10 matches
- 09 Jun 2020, 12:22
- Forum: General
- Topic: Ticket Notification after 24hours
- Replies: 3
- Views: 1352
Re: Ticket Notification after 24hours
Thank you very much skullz. So i need to create an SLA and a Ticket Notification am i correct ? And if so, which field in SLA should I input the minutes ? Is it in "Escalation - first response time" ? To give a more concrete example , what i am looking for specifically is this: New Ticket ...
- 04 Jun 2020, 23:00
- Forum: General
- Topic: Ticket Notification after 24hours
- Replies: 3
- Views: 1352
Ticket Notification after 24hours
Hello Everybody,
I am trying to configure OTRS on having a notification sent to a specific user in case a ticket is untouched for 24h.
I am having some issue on figuring this out.
Does someone have a link or a good tutorial on how to do this ?
thank you very much !
I am trying to configure OTRS on having a notification sent to a specific user in case a ticket is untouched for 24h.
I am having some issue on figuring this out.
Does someone have a link or a good tutorial on how to do this ?
thank you very much !
- 31 Mar 2020, 17:00
- Forum: Help
- Topic: SMTP failing
- Replies: 3
- Views: 952
Re: SMTP failing
Hi all,
I have tried installing the specific version of the module IO::Socket::SSL , but the issue maintains the same.
Nobody has ideas ?
Thank you.
I have tried installing the specific version of the module IO::Socket::SSL , but the issue maintains the same.
Nobody has ideas ?
Thank you.
- 10 Mar 2020, 12:12
- Forum: Help
- Topic: SMTP failing
- Replies: 3
- Views: 952
Re: SMTP failing
Hey Emin, Thank you for the reply. I had actually also checked the Modules, and all of them seem present. [root@servicedesk bin]# ./otrs.CheckModules.pl o Apache::DBI......................ok (v1.12) o Apache2::Reload..................ok (v0.13) o Archive::Tar.....................ok (v1.92) o Archive...
- 09 Mar 2020, 19:12
- Forum: Help
- Topic: SMTP failing
- Replies: 3
- Views: 952
SMTP failing
Hello all, I am having an issue that when i attempt to send an e-mail via "E-mail Outbound" and I am getting the error "SMTP, connection try 1, unexpected error captured: To use SSL please install IO::Socket::SSL with version>=2.007 at /usr/local/share/perl5/Net/SMTP.pm line 268."...
- 27 Feb 2020, 11:31
- Forum: Help
- Topic: Create a new field
- Replies: 8
- Views: 1830
Re: Create a new field
Hello all,
Thank you for the replies.
I will try for now at least to have the information displayed, the auto calculation can be for a later change.
Once again thank you all.
Best regards !
Thank you for the replies.
I will try for now at least to have the information displayed, the auto calculation can be for a later change.
Once again thank you all.
Best regards !
- 21 Feb 2020, 11:28
- Forum: Help
- Topic: Create a new field
- Replies: 8
- Views: 1830
Re: Create a new field
Hello Emin, Thank you for the quick reply. Since its not possible to add the field to the ticket information, is there any way to actually control for one ticket the amount of km's (in this case) ? Or if you have another suggestion, or think there's a better way to do this , i would appreciate it a ...
- 20 Feb 2020, 19:00
- Forum: Help
- Topic: Create a new field
- Replies: 8
- Views: 1830
Create a new field
Hello everybody, I am trying to create a field similar to Accounted time, but to control the number of kilometers that my techs are doing. I have managed to create the Dynamic field and it shows to input the number of kilometers when i am adding a note to the Ticket, but now i need to have a calcula...
- 02 Jun 2017, 23:58
- Forum: Help
- Topic: BD verification error
- Replies: 0
- Views: 1307
BD verification error
Hi all, Always that I try to make database verification it appears that message, Error: Please make sure your database accepts packages over 20 MB in size (it currently only accepts packages up to 1 MB). Please adapt the max_allowed_packet setting of your database in order to avoid errors. Im using ...
- 02 Jun 2017, 23:50
- Forum: Ajuda
- Topic: Instalação OTRS - Erro DB
- Replies: 0
- Views: 36895
Instalação OTRS - Erro DB
Boa noite, Estou num processo de instalação do OTRS5s num CENTOS7. Mas sempre que faço o teste de verificação da base de dados dá o erro. Error: Please make sure your database accepts packages over 20 MB in size (it currently only accepts packages up to 1 MB). Please adapt the max_allowed_packet set...