Search found 10 matches

by ovr
09 Jun 2020, 12:22
Forum: General
Topic: Ticket Notification after 24hours
Replies: 3
Views: 1352

Re: Ticket Notification after 24hours

Thank you very much skullz. So i need to create an SLA and a Ticket Notification am i correct ? And if so, which field in SLA should I input the minutes ? Is it in "Escalation - first response time" ? To give a more concrete example , what i am looking for specifically is this: New Ticket ...
by ovr
04 Jun 2020, 23:00
Forum: General
Topic: Ticket Notification after 24hours
Replies: 3
Views: 1352

Ticket Notification after 24hours

Hello Everybody,

I am trying to configure OTRS on having a notification sent to a specific user in case a ticket is untouched for 24h.

I am having some issue on figuring this out.

Does someone have a link or a good tutorial on how to do this ?

thank you very much !
by ovr
31 Mar 2020, 17:00
Forum: Help
Topic: SMTP failing
Replies: 3
Views: 952

Re: SMTP failing

Hi all,

I have tried installing the specific version of the module IO::Socket::SSL , but the issue maintains the same.

Nobody has ideas ?

Thank you.
by ovr
10 Mar 2020, 12:12
Forum: Help
Topic: SMTP failing
Replies: 3
Views: 952

Re: SMTP failing

Hey Emin, Thank you for the reply. I had actually also checked the Modules, and all of them seem present. [root@servicedesk bin]# ./otrs.CheckModules.pl o Apache::DBI......................ok (v1.12) o Apache2::Reload..................ok (v0.13) o Archive::Tar.....................ok (v1.92) o Archive...
by ovr
09 Mar 2020, 19:12
Forum: Help
Topic: SMTP failing
Replies: 3
Views: 952

SMTP failing

Hello all, I am having an issue that when i attempt to send an e-mail via "E-mail Outbound" and I am getting the error "SMTP, connection try 1, unexpected error captured: To use SSL please install IO::Socket::SSL with version>=2.007 at /usr/local/share/perl5/Net/SMTP.pm line 268."...
by ovr
27 Feb 2020, 11:31
Forum: Help
Topic: Create a new field
Replies: 8
Views: 1830

Re: Create a new field

Hello all,

Thank you for the replies.

I will try for now at least to have the information displayed, the auto calculation can be for a later change.

Once again thank you all.

Best regards !
by ovr
21 Feb 2020, 11:28
Forum: Help
Topic: Create a new field
Replies: 8
Views: 1830

Re: Create a new field

Hello Emin, Thank you for the quick reply. Since its not possible to add the field to the ticket information, is there any way to actually control for one ticket the amount of km's (in this case) ? Or if you have another suggestion, or think there's a better way to do this , i would appreciate it a ...
by ovr
20 Feb 2020, 19:00
Forum: Help
Topic: Create a new field
Replies: 8
Views: 1830

Create a new field

Hello everybody, I am trying to create a field similar to Accounted time, but to control the number of kilometers that my techs are doing. I have managed to create the Dynamic field and it shows to input the number of kilometers when i am adding a note to the Ticket, but now i need to have a calcula...
by ovr
02 Jun 2017, 23:58
Forum: Help
Topic: BD verification error
Replies: 0
Views: 1307

BD verification error

Hi all, Always that I try to make database verification it appears that message, Error: Please make sure your database accepts packages over 20 MB in size (it currently only accepts packages up to 1 MB). Please adapt the max_allowed_packet setting of your database in order to avoid errors. Im using ...
by ovr
02 Jun 2017, 23:50
Forum: Ajuda
Topic: Instalação OTRS - Erro DB
Replies: 0
Views: 36895

Instalação OTRS - Erro DB

Boa noite, Estou num processo de instalação do OTRS5s num CENTOS7. Mas sempre que faço o teste de verificação da base de dados dá o erro. Error: Please make sure your database accepts packages over 20 MB in size (it currently only accepts packages up to 1 MB). Please adapt the max_allowed_packet set...