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- 02 Jun 2017, 09:23
- Forum: General
- Topic: Send ticket existing in a queue to another by mail
- Replies: 0
- Views: 1536
Send ticket existing in a queue to another by mail
Hi, We use OTRS for 2 departments where they don’t have access to another’s queues, the rest of the company uses normal email in outlook. When a customer sends in a question to a@mail.com. The customer support will send the message to another part of company by mail. This person(is not in otrs and u...