Search found 15 matches
- 26 Feb 2020, 19:33
- Forum: General
- Topic: Generic Agent cmd execution [Solved]
- Replies: 14
- Views: 4689
Re: Generic Agent cmd execution
Was exactly this. Thank you all. Hey, You're most likely just having a permission problem. touch /opt/otrs/testeping.log /opt/otrs/portal/bin/otrs.SetPermissions.pl CMD: /opt/otrs/ping.sh and get sure that the Generic Agent is having a match =). The apache log, as told already, will tell you if ther...
- 26 Feb 2020, 19:31
- Forum: General
- Topic: Generic Agent cmd execution [Solved]
- Replies: 14
- Views: 4689
Re: Generic Agent cmd execution
Roy, Was a permission problem in the log file of the script. I could solve changing the path to the file [root@srv-otrs otrs]# tail -f /var/log/httpd/error_log Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173 Module: ModPerl::Registry::handler (v1.99) Line: 32 /opt/otrs/ping.sh: li...
- 26 Feb 2020, 18:38
- Forum: General
- Topic: Generic Agent cmd execution [Solved]
- Replies: 14
- Views: 4689
Re: Generic Agent cmd execution
There is no error on execution. However I've change now the directory where my script was. Now it is on "/opt/otrs" and now by cli with the OTRS user the script runs, but still is not working from the GenericAgent. [root@srv-otrs otrs]# su - otrs -c '/opt/otrs/ping.sh' [root@srv-otrs otrs]...
- 26 Feb 2020, 17:36
- Forum: General
- Topic: Generic Agent cmd execution [Solved]
- Replies: 14
- Views: 4689
Re: Generic Agent cmd execution
Interesting, with the OTRS user by cli is not working the script is not running. I will check that. But do you have some tip? Because the script theoretically already have the necessary permissions. 1078813 4,0K -rwxr-xr-x 1 otrs apache 56 Fev 21 22:19 ping.sh 5658149 0 -rw-r--r-- 1 otrs apache 0 Fe...
- 26 Feb 2020, 16:51
- Forum: General
- Topic: Generic Agent cmd execution [Solved]
- Replies: 14
- Views: 4689
Re: Generic Agent cmd execution
Yes, is the same command in both systems.
No, I didn't test the script using the otrs user by cli. I will try now and also try execute the command without the "/bin/sh" arguments.
Soon I will update this forum.
Thank you.
No, I didn't test the script using the otrs user by cli. I will try now and also try execute the command without the "/bin/sh" arguments.
Soon I will update this forum.
Thank you.
- 26 Feb 2020, 15:54
- Forum: General
- Topic: Generic Agent cmd execution [Solved]
- Replies: 14
- Views: 4689
Re: Generic Agent cmd execution
Hi Roy,
Attached an screenshot of the GenericAgent Configuration.
Thanks
Attached an screenshot of the GenericAgent Configuration.
Thanks
- 23 Feb 2020, 01:27
- Forum: General
- Topic: Generic Agent cmd execution [Solved]
- Replies: 14
- Views: 4689
Generic Agent cmd execution [Solved]
Hi, I'm tring to run custom scripts by generic agents jobs on OTRS 6.0.26 in a CentOS system. However is not working. I've tried to disable firewall and selinux. I've already have checked the permissions on my script and the script file log. Both has the otrs user as owner and makes part of apache g...
- 23 Aug 2019, 19:30
- Forum: Geral
- Topic: Abrir vários chamados de uma só vez
- Replies: 5
- Views: 8139
Re: Abrir vários chamados de uma só vez
Olá tallesleonardo
Você poderia enviar um print de como ficou o seu processo?
Obrigado.
Você poderia enviar um print de como ficou o seu processo?
Obrigado.
- 22 Aug 2019, 05:18
- Forum: Geral
- Topic: Permissões Insuficientes [Resolvido]
- Replies: 2
- Views: 5949
Re: Permissões Insuficientes [Resolvido]
Obrigado por responder fcasal. Sim, apliquei as permissões necessárias para o apache. Já nos logs, apareciam vários erros que para mim não faziam muito sentido. Dessa forma optei por restaurar um snapshot do servidor e refazer o processo de atualização. Após isso tudo funcionou normalmente. Provavel...
- 21 Aug 2019, 19:20
- Forum: Geral
- Topic: Permissões Insuficientes [Resolvido]
- Replies: 2
- Views: 5949
Permissões Insuficientes [Resolvido]
Boa tarde
Após atualizar do OTRS 5 para o 6 estou tendo o seguinte problema. Ao clicar no ticket para visualiza-lo aparece uma mensagem informando que não há permissão para utilização do modulo frontend.
Alguém já passou por isso?
Segue print em anexo.
obrigado.
Após atualizar do OTRS 5 para o 6 estou tendo o seguinte problema. Ao clicar no ticket para visualiza-lo aparece uma mensagem informando que não há permissão para utilização do modulo frontend.
Alguém já passou por isso?
Segue print em anexo.
obrigado.
- 18 Jul 2017, 15:13
- Forum: General
- Topic: OTRS 5 - Cronjobs
- Replies: 6
- Views: 7312
Re: OTRS 5 - Cronjobs
Hi,
I have the same problem.
Can you please detail how you've resolved the issue?
Thanks
I have the same problem.
Can you please detail how you've resolved the issue?
Thanks
- 18 Jul 2017, 15:07
- Forum: General
- Topic: OTRS does not automatically receive mail from mailbox
- Replies: 3
- Views: 9246
Re: OTRS does not automatically receive mail from mailbox
Hi,
I have the same problem.
Somebody can help us?
Thanks
I have the same problem.
Somebody can help us?
Thanks
- 13 Jul 2017, 15:20
- Forum: Help
- Topic: OTRS is not fetching mail automatically
- Replies: 1
- Views: 1433
Re: OTRS is not fetching mail automatically
Hi,
I have the same problem with otrs 5.
Somebody can help us?
Thanks
I have the same problem with otrs 5.
Somebody can help us?
Thanks
- 22 May 2017, 17:16
- Forum: Tutoriais
- Topic: Relatório de SLA (dúvida)
- Replies: 2
- Views: 42108
Re: Relatório de SLA (dúvida)
Bom dia Não se já resolveu seu problema, mas uma forma de fazer isso é fazendo a consulta no banco de dados. Segue query de exemplo: use otrs; select * from ticket where not escalation_time = 0; Essa query traz como resultado todos os tickets escalados, ou seja, que estourarão seus SLAs. OBS. Acredi...
- 22 May 2017, 17:11
- Forum: Tutoriais
- Topic: [Duvida] Zabbix + OTRS
- Replies: 3
- Views: 79524
Re: [Duvida] Zabbix + OTRS
Bom dia Não sei se já resolveram, mas eu contornei esse problema, configurando o agente genérico para fechar chamados que contivessem uma tag especifica. No meu caso, utilizo Centreon para monitoramento. Todos os alertas de incidentes contem a tag "Problem" no assunto e quando normaliza co...