Search found 5 matches
- 19 Jun 2017, 14:06
- Forum: Developers
- Topic: DynamicField Contact With Data Tags
- Replies: 2
- Views: 3940
DynamicField Contact With Data Tags
Hi All, Quick question. Does the dynamic type field "Contact With Data" support OTRS Tags? For instance: I have created a new "Contact With Data" with the following field (Name, ValidID, Login, Email) Is it possible to get these value in the notification system? Example <OTRS_TIC...
- 10 May 2017, 19:52
- Forum: Developers
- Topic: Send Emails issue
- Replies: 1
- Views: 2970
Re: Send Emails issue
Have you tried the SMTP setting of gmail?
Gmail SMTP server address: smtp.gmail.com
Gmail SMTP username: Your Gmail address (e.g. example@gmail.com)
Gmail SMTP password: Your Gmail password
Gmail SMTP port (TLS): 587
Gmail SMTP port (SSL): 465
Gmail SMTP TLS/SSL required: yes
Gmail SMTP server address: smtp.gmail.com
Gmail SMTP username: Your Gmail address (e.g. example@gmail.com)
Gmail SMTP password: Your Gmail password
Gmail SMTP port (TLS): 587
Gmail SMTP port (SSL): 465
Gmail SMTP TLS/SSL required: yes
- 10 May 2017, 19:48
- Forum: Developers
- Topic: Avoid re-open ticket
- Replies: 2
- Views: 3790
Re: Avoid re-open ticket
Go to "Manage Queue" and set the "Follow up Option" on each queue to "reject" or "new ticket".
- 10 May 2017, 13:59
- Forum: Developers
- Topic: [SOLVED] Generic Agent: Execute Custom Module Parameters
- Replies: 3
- Views: 5010
Re: Generic Agent: Execute Custom Module Parameters
If you are unsure what is written in a variable, use this dumper block (needs a ref to a variable as parameter): use Data::Dumper; my $message = Dumper(\%Param); $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => $message, ); The contents are then dumped to the otrs and a...
- 10 May 2017, 13:38
- Forum: Developers
- Topic: [SOLVED] Generic Agent: Execute Custom Module Parameters
- Replies: 3
- Views: 5010
[SOLVED] Generic Agent: Execute Custom Module Parameters
I am trying to pass through some parameters from Generic Agent: Execute Custom Module to the actual Module. However for some reason the parameters are not send to the Module. (Module itself gets executed just fine) https://i.imgur.com/jMtsq9m.png package Custom::Kernel::Modules::CalcCosts; use stric...