Znuny and ((OTRS)) Community Edition

Hello,
Anyone have idea about my problem. Please help!

Hello,
Could you pls take a look on my problem after upgrade my OTRS:ITSM.
When I click on ticket in Customer.pl interface. One error happened.
It seem related cache but after clean cache, rebuild configure error still there.
The screenshot as attach file.
Thanks

Hello, I faced issue when click on FAQ/Explorer. I don't know why? Could you please help me fix this issue. Thanks Backend ERROR: OTRS-CGI-89 Perl: 5.16.3 OS: linux Time: Mon May 8 16:42:21 2017 Message: No config option found for the view 'Small'! RemoteAddress: x.x.x.x RequestURI: /otrs/index.pl?A...

Hello,
I am creating some processes and they are using same Activities Name, Activity Dialogs Name.... Could we re-use Activityes Name for many processes or we need re-define new one?
Thanks

wurzel wrote:Hi,

as far as I know, this is not possible without development.

regards,
Florian

Thanks for your reply, so i no need pay attention for this topic.

Hello,
Can someone help me.
Thanks

Hello,
I am using OTRS 5s patch level 18.
Can i have a save button in create new ticket windows which will help Customer can save ticket on modifying without submit.
After complete the modifying, they can submit later on.
Thanks

please show output of: bin/otrs.CheckModules.pl Hello, These are my moudles: bash-4.2$ ./otrs.CheckModules.pl o Apache::DBI......................ok (v1.12) o Apache2::Reload..................ok (v0.13) o Archive::Tar.....................ok (v1.92) o Archive::Zip.....................ok (v1.30) o Cry...

It seems you activated one SysConfig option (Ticket::CustomModule###001-CustomModule) without providing an exisiting Kernel/System/Ticket/Custom.pm. You should deactivate that option (unless you have a custom module). Hello, :D :D :D I am very happy when this issue gone. I rename fille /opt/otrs/Ke...

it seems that there is the apache reload package missing Hello, I checked /var/log/messages file and found one error messages as bellow: OTRS-CGI-89[21328]: [Error][Kernel::System::Main::RequireBaseClass][Line:164]: Module Kernel/System/Ticket/Custom.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kerne...

What do you mean? The saving process takes a long time, or the changes take some time to take affect (effect?) ? The saving usualy takes a couple of seconds (up to 10s or more). That's because OTRS parses your changes, compares them to the defaults and creates it's "current config" files....

Any updates on this? Almost in one url I don't know but bellow way may good for your company. I hope helpful. 1. Create DNS record for your OTRS server. example: ticket.yourdomain.com for agent portal request.yourdomain.com for Customer portal wiki.yourdoamin.com for Public portal. 2. Make some cop...

Hi,
Could someone help me fix this issue.
When I change any configuration in Amin/Sysconfig in web interface, the effecting will be very slow applied to system.
I need restart httpd service and changing will applied.
I don't know what's happened.
Many thanks all,

RStraub wrote:Yes. Very much so.

But instead of "new Ticket" it would be "new Process Ticket" (which is only visible if the customer has a valid process to choose from).

For each process - or step - you can predefine values that should be set.

That is good new for me. Many thanks RStraub

For that use case I'd rather recommend you to use process tickets with activity dialogs that customer can trigger. Hello RStraub, Thanks for your quick reply. I am newbie in OTRS. Is Process Ticket fit with my requirements? Example: I have some Customers (Internal only like Departments.. :) ), if t...

Hello, Could you please help me bellow case. I created some DynamicFields. I also enable CustomerTicketMessage template - Example Template (edit file CustomerTicketMessage.tt). Now i trying to create some Ticket templates which help my customer easy to create new ticket. But i faced one issue that c...