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by nthieuutc
05 Aug 2017, 05:42
Forum: General
Topic: Error after upgrade OTRS:ITSM from patch 07 to 22
Replies: 2
Views: 4635

Re: Error after upgrade OTRS:ITSM from patch 07 to 22

Hello,
Anyone have idea about my problem. Please help!
by nthieuutc
04 Aug 2017, 10:28
Forum: General
Topic: Error after upgrade OTRS:ITSM from patch 07 to 22
Replies: 2
Views: 4635

Error after upgrade OTRS:ITSM from patch 07 to 22

Hello,
Could you pls take a look on my problem after upgrade my OTRS:ITSM.
When I click on ticket in Customer.pl interface. One error happened.
It seem related cache but after clean cache, rebuild configure error still there.
The screenshot as attach file.
Thanks
by nthieuutc
08 May 2017, 11:55
Forum: General
Topic: FAQ error Small view
Replies: 0
Views: 209

FAQ error Small view

Hello, I faced issue when click on FAQ/Explorer. I don't know why? Could you please help me fix this issue. Thanks Backend ERROR: OTRS-CGI-89 Perl: 5.16.3 OS: linux Time: Mon May 8 16:42:21 2017 Message: No config option found for the view 'Small'! RemoteAddress: x.x.x.x RequestURI: /otrs/index.pl?A...
by nthieuutc
04 May 2017, 18:11
Forum: General
Topic: [Process Managerment] can we re-use Activities name
Replies: 1
Views: 254

[Process Managerment] can we re-use Activities name

Hello,
I am creating some processes and they are using same Activities Name, Activity Dialogs Name.... Could we re-use Activityes Name for many processes or we need re-define new one?
Thanks
by nthieuutc
28 Apr 2017, 04:46
Forum: General
Topic: How to save tickets on modifying?
Replies: 2
Views: 311

Re: How to save tickets on modifying?

wurzel wrote:Hi,

as far as I know, this is not possible without development.

regards,
Florian


Thanks for your reply, so i no need pay attention for this topic.
by nthieuutc
22 Apr 2017, 02:54
Forum: General
Topic: Sysconfig slow saving
Replies: 9
Views: 512

Re: Sysconfig slow saving

Hello,
Can someone help me.
Thanks
by nthieuutc
21 Apr 2017, 06:59
Forum: General
Topic: How to save tickets on modifying?
Replies: 2
Views: 311

How to save tickets on modifying?

Hello,
I am using OTRS 5s patch level 18.
Can i have a save button in create new ticket windows which will help Customer can save ticket on modifying without submit.
After complete the modifying, they can submit later on.
Thanks
by nthieuutc
20 Apr 2017, 14:27
Forum: General
Topic: Sysconfig slow saving
Replies: 9
Views: 512

Re: Sysconfig slow saving

please show output of: bin/otrs.CheckModules.pl Hello, These are my moudles: bash-4.2$ ./otrs.CheckModules.pl o Apache::DBI......................ok (v1.12) o Apache2::Reload..................ok (v0.13) o Archive::Tar.....................ok (v1.92) o Archive::Zip.....................ok (v1.30) o Cry...
by nthieuutc
20 Apr 2017, 14:08
Forum: General
Topic: Sysconfig slow saving
Replies: 9
Views: 512

Re: Sysconfig slow saving

It seems you activated one SysConfig option (Ticket::CustomModule###001-CustomModule) without providing an exisiting Kernel/System/Ticket/Custom.pm. You should deactivate that option (unless you have a custom module). Hello, :D :D :D I am very happy when this issue gone. I rename fille /opt/otrs/Ke...
by nthieuutc
20 Apr 2017, 13:42
Forum: General
Topic: Sysconfig slow saving
Replies: 9
Views: 512

Re: Sysconfig slow saving

it seems that there is the apache reload package missing Hello, I checked /var/log/messages file and found one error messages as bellow: OTRS-CGI-89[21328]: [Error][Kernel::System::Main::RequireBaseClass][Line:164]: Module Kernel/System/Ticket/Custom.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kerne...
by nthieuutc
20 Apr 2017, 11:53
Forum: General
Topic: Sysconfig slow saving
Replies: 9
Views: 512

Re: Sysconfig slow saving

What do you mean? The saving process takes a long time, or the changes take some time to take affect (effect?) ? The saving usualy takes a couple of seconds (up to 10s or more). That's because OTRS parses your changes, compares them to the defaults and creates it's "current config" files....
by nthieuutc
20 Apr 2017, 06:11
Forum: Howtos
Topic: How to get rid of /otrs/ in your URI
Replies: 23
Views: 29161

Re: How to get rid of /otrs/ in your URI

Any updates on this? Almost in one url I don't know but bellow way may good for your company. I hope helpful. 1. Create DNS record for your OTRS server. example: ticket.yourdomain.com for agent portal request.yourdomain.com for Customer portal wiki.yourdoamin.com for Public portal. 2. Make some cop...
by nthieuutc
20 Apr 2017, 05:31
Forum: General
Topic: Sysconfig slow saving
Replies: 9
Views: 512

Sysconfig slow saving

Hi,
Could someone help me fix this issue.
When I change any configuration in Amin/Sysconfig in web interface, the effecting will be very slow applied to system.
I need restart httpd service and changing will applied.
I don't know what's happened.
Many thanks all,
by nthieuutc
19 Apr 2017, 18:51
Forum: General
Topic: How to show a DynamicField in Customer ticket templates
Replies: 4
Views: 337

Re: How to show a DynamicField in Customer ticket templates

RStraub wrote:Yes. Very much so.

But instead of "new Ticket" it would be "new Process Ticket" (which is only visible if the customer has a valid process to choose from).

For each process - or step - you can predefine values that should be set.


That is good new for me. Many thanks RStraub
by nthieuutc
19 Apr 2017, 14:08
Forum: General
Topic: How to show a DynamicField in Customer ticket templates
Replies: 4
Views: 337

Re: How to show a DynamicField in Customer ticket templates

For that use case I'd rather recommend you to use process tickets with activity dialogs that customer can trigger. Hello RStraub, Thanks for your quick reply. I am newbie in OTRS. Is Process Ticket fit with my requirements? Example: I have some Customers (Internal only like Departments.. :) ), if t...
by nthieuutc
19 Apr 2017, 13:43
Forum: General
Topic: How to show a DynamicField in Customer ticket templates
Replies: 4
Views: 337

How to show a DynamicField in Customer ticket templates

Hello, Could you please help me bellow case. I created some DynamicFields. I also enable CustomerTicketMessage template - Example Template (edit file CustomerTicketMessage.tt). Now i trying to create some Ticket templates which help my customer easy to create new ticket. But i faced one issue that c...

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