Hello,
Anyone have idea about my problem. Please help!
Search found 16 matches
- 05 Aug 2017, 05:42
- Forum: General
- Topic: Error after upgrade OTRS:ITSM from patch 07 to 22
- Replies: 2
- Views: 6983
- 04 Aug 2017, 10:28
- Forum: General
- Topic: Error after upgrade OTRS:ITSM from patch 07 to 22
- Replies: 2
- Views: 6983
Error after upgrade OTRS:ITSM from patch 07 to 22
Hello,
Could you pls take a look on my problem after upgrade my OTRS:ITSM.
When I click on ticket in Customer.pl interface. One error happened.
It seem related cache but after clean cache, rebuild configure error still there.
The screenshot as attach file.
Thanks
Could you pls take a look on my problem after upgrade my OTRS:ITSM.
When I click on ticket in Customer.pl interface. One error happened.
It seem related cache but after clean cache, rebuild configure error still there.
The screenshot as attach file.
Thanks
- 08 May 2017, 11:55
- Forum: General
- Topic: FAQ error Small view
- Replies: 0
- Views: 1416
FAQ error Small view
Hello, I faced issue when click on FAQ/Explorer. I don't know why? Could you please help me fix this issue. Thanks Backend ERROR: OTRS-CGI-89 Perl: 5.16.3 OS: linux Time: Mon May 8 16:42:21 2017 Message: No config option found for the view 'Small'! RemoteAddress: x.x.x.x RequestURI: /otrs/index.pl?A...
- 04 May 2017, 18:11
- Forum: General
- Topic: [Process Managerment] can we re-use Activities name
- Replies: 1
- Views: 1249
[Process Managerment] can we re-use Activities name
Hello,
I am creating some processes and they are using same Activities Name, Activity Dialogs Name.... Could we re-use Activityes Name for many processes or we need re-define new one?
Thanks
I am creating some processes and they are using same Activities Name, Activity Dialogs Name.... Could we re-use Activityes Name for many processes or we need re-define new one?
Thanks
- 28 Apr 2017, 04:46
- Forum: General
- Topic: How to save tickets on modifying?
- Replies: 2
- Views: 1642
Re: How to save tickets on modifying?
Thanks for your reply, so i no need pay attention for this topic.wurzel wrote:Hi,
as far as I know, this is not possible without development.
regards,
Florian
- 22 Apr 2017, 02:54
- Forum: General
- Topic: Sysconfig slow saving
- Replies: 9
- Views: 3193
Re: Sysconfig slow saving
Hello,
Can someone help me.
Thanks
Can someone help me.
Thanks
- 21 Apr 2017, 06:59
- Forum: General
- Topic: How to save tickets on modifying?
- Replies: 2
- Views: 1642
How to save tickets on modifying?
Hello,
I am using OTRS 5s patch level 18.
Can i have a save button in create new ticket windows which will help Customer can save ticket on modifying without submit.
After complete the modifying, they can submit later on.
Thanks
I am using OTRS 5s patch level 18.
Can i have a save button in create new ticket windows which will help Customer can save ticket on modifying without submit.
After complete the modifying, they can submit later on.
Thanks
- 20 Apr 2017, 14:27
- Forum: General
- Topic: Sysconfig slow saving
- Replies: 9
- Views: 3193
Re: Sysconfig slow saving
please show output of: bin/otrs.CheckModules.pl Hello, These are my moudles: bash-4.2$ ./otrs.CheckModules.pl o Apache::DBI......................ok (v1.12) o Apache2::Reload..................ok (v0.13) o Archive::Tar.....................ok (v1.92) o Archive::Zip.....................ok (v1.30) o Cry...
- 20 Apr 2017, 14:08
- Forum: General
- Topic: Sysconfig slow saving
- Replies: 9
- Views: 3193
Re: Sysconfig slow saving
It seems you activated one SysConfig option (Ticket::CustomModule###001-CustomModule) without providing an exisiting Kernel/System/Ticket/Custom.pm. You should deactivate that option (unless you have a custom module). Hello, :D :D :D I am very happy when this issue gone. I rename fille /opt/otrs/Ke...
- 20 Apr 2017, 13:42
- Forum: General
- Topic: Sysconfig slow saving
- Replies: 9
- Views: 3193
Re: Sysconfig slow saving
it seems that there is the apache reload package missing Hello, I checked /var/log/messages file and found one error messages as bellow: OTRS-CGI-89[21328]: [Error][Kernel::System::Main::RequireBaseClass][Line:164]: Module Kernel/System/Ticket/Custom.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kerne...
- 20 Apr 2017, 11:53
- Forum: General
- Topic: Sysconfig slow saving
- Replies: 9
- Views: 3193
Re: Sysconfig slow saving
What do you mean? The saving process takes a long time, or the changes take some time to take affect (effect?) ? The saving usualy takes a couple of seconds (up to 10s or more). That's because OTRS parses your changes, compares them to the defaults and creates it's "current config" files....
- 20 Apr 2017, 06:11
- Forum: Howtos
- Topic: How to get rid of /otrs/ in your URI
- Replies: 23
- Views: 130139
Re: How to get rid of /otrs/ in your URI
Any updates on this? Almost in one url I don't know but bellow way may good for your company. I hope helpful. 1. Create DNS record for your OTRS server. example: ticket.yourdomain.com for agent portal request.yourdomain.com for Customer portal wiki.yourdoamin.com for Public portal. 2. Make some cop...
- 20 Apr 2017, 05:31
- Forum: General
- Topic: Sysconfig slow saving
- Replies: 9
- Views: 3193
Sysconfig slow saving
Hi,
Could someone help me fix this issue.
When I change any configuration in Amin/Sysconfig in web interface, the effecting will be very slow applied to system.
I need restart httpd service and changing will applied.
I don't know what's happened.
Many thanks all,
Could someone help me fix this issue.
When I change any configuration in Amin/Sysconfig in web interface, the effecting will be very slow applied to system.
I need restart httpd service and changing will applied.
I don't know what's happened.
Many thanks all,
- 19 Apr 2017, 18:51
- Forum: General
- Topic: How to show a DynamicField in Customer ticket templates
- Replies: 4
- Views: 1998
Re: How to show a DynamicField in Customer ticket templates
That is good new for me. Many thanks RStraubRStraub wrote:Yes. Very much so.
But instead of "new Ticket" it would be "new Process Ticket" (which is only visible if the customer has a valid process to choose from).
For each process - or step - you can predefine values that should be set.
- 19 Apr 2017, 14:08
- Forum: General
- Topic: How to show a DynamicField in Customer ticket templates
- Replies: 4
- Views: 1998
Re: How to show a DynamicField in Customer ticket templates
For that use case I'd rather recommend you to use process tickets with activity dialogs that customer can trigger. Hello RStraub, Thanks for your quick reply. I am newbie in OTRS. Is Process Ticket fit with my requirements? Example: I have some Customers (Internal only like Departments.. :) ), if t...
- 19 Apr 2017, 13:43
- Forum: General
- Topic: How to show a DynamicField in Customer ticket templates
- Replies: 4
- Views: 1998
How to show a DynamicField in Customer ticket templates
Hello, Could you please help me bellow case. I created some DynamicFields. I also enable CustomerTicketMessage template - Example Template (edit file CustomerTicketMessage.tt). Now i trying to create some Ticket templates which help my customer easy to create new ticket. But i faced one issue that c...