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by gtsak
18 May 2017, 08:28
Forum: OTRS Developers
Topic: KIX4OTRS file changes
Replies: 1
Views: 79

KIX4OTRS file changes

Hello, I am using OTRS 5.0.12 and KIX4OTRS 8.0.7 . i want to create a new button for the Customer Interface (i know what changes i need to make) but i don't know in which directory i need to go to(/Kernel or KIX4OTRS/Kernel). i know KIX4OTRS is overwriting some files (but not all), so i am in a dead...
by gtsak
17 May 2017, 07:06
Forum: Help
Topic: custom print
Replies: 19
Views: 277

Re: custom print

do you know what i need to do if i am using KIX?
by gtsak
16 May 2017, 10:31
Forum: Help
Topic: custom print
Replies: 19
Views: 277

Re: custom print

I forgot to mention we are using KIX4OTRS module. We tried changing the same files as you mentioned above but KIX4OTRS (KIX4OTRS/Kernel/..) was missing CustomerTicketPrint and thse modules in Ticket.pm. Is there a possibility KIX4OTRS is the problem?
by gtsak
15 May 2017, 13:00
Forum: Help
Topic: customise PDF print Format
Replies: 0
Views: 67

customise PDF print Format

Can i change the Print output? I want to use the Print action (AgentTicketPrint) to print information i need. (certain Dynamic Fields to be precise)
by gtsak
15 May 2017, 12:13
Forum: Help
Topic: custom print
Replies: 19
Views: 277

Re: custom print

i think we are missing something important. I dont know where the button is supposed to be.
by gtsak
15 May 2017, 11:41
Forum: Help
Topic: custom print
Replies: 19
Views: 277

Re: custom print

i made all the changes in the files you told me to change, but it doesn't work. No errors are logged and no buttons are created.
by gtsak
12 May 2017, 10:33
Forum: Help
Topic: custom print
Replies: 19
Views: 277

Re: custom print

and what about the agent interface?
by gtsak
12 May 2017, 09:27
Forum: Help
Topic: custom print
Replies: 19
Views: 277

Re: custom print

There are no errors in the log file relevant to the changes i made and none of the changes i made, work. so, if you please, make me a summary cause i am a bit lost (only the files that need changes). Thank you.
by gtsak
12 May 2017, 08:43
Forum: Help
Topic: custom print
Replies: 19
Views: 277

Re: custom print

Can you please make a summary with the files i need to change (eg. A -> B -> C. Just the files, not the changes i need to make in the files) ? 1 for the customer interface and 1 for the agent cause i tried all of the above and they are not working which means i am missing something and i think its o...
by gtsak
12 May 2017, 08:23
Forum: Help
Topic: custom print
Replies: 19
Views: 277

Re: custom print

i also need the print2 button on the agent interface. Same Steps but for the agent files?
by gtsak
08 May 2017, 11:29
Forum: Help
Topic: custom print
Replies: 19
Views: 277

Re: custom print

I have created a new entry in Ticket.xml called "Print 2" but there is no button available. We tried to create a new ticket as a customer and there wants a new button... In Frontend:Customer:ModuleRegistration i can see the entry as defined it in the Ticket.xlm file, see attached. (i think...
by gtsak
03 May 2017, 10:56
Forum: Help
Topic: custom print
Replies: 19
Views: 277

Re: custom print

Thank you for that but i have 1 more question.
How will i create the button that will call the .xml file for this custom print?
by gtsak
03 May 2017, 10:00
Forum: Help
Topic: custom print
Replies: 19
Views: 277

custom print

Hello! I want to create a new CUSTOM print template (let's call it print2) and a new button that will call "print2". "print2" will get custom info from the ticket and print them based on the newly created template. What is the proper way to create this new "print2" temp...
by gtsak
25 Apr 2017, 12:39
Forum: OTRS Developers
Topic: Process ticket, custom print
Replies: 0
Views: 88

Process ticket, custom print

Is there a way to add a new category in the Communication drop down menu, in the process ticket overview, so that i can print a custom file with all the info i need?
by gtsak
20 Apr 2017, 07:26
Forum: OTRS Developers
Topic: invoice tickets and ci
Replies: 3
Views: 125

Re: invoice tickets and ci

is there an English version of the site, cause my German is not that good... Can you be more specific on the addons i can use?
by gtsak
19 Apr 2017, 13:05
Forum: OTRS Developers
Topic: invoice tickets and ci
Replies: 3
Views: 125

invoice tickets and ci

Hello,

is there a way to generate invoice tickets using ci (hardware to be precise)? i want to generate invoice tickets, (for example, if an equipment item breaks down and is in need of repairs) with all the information needed for a courier company to pick it up.

Thank you for your time!

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