Search found 19 matches
- 11 Jul 2018, 08:26
- Forum: Help
- Topic: Links between Config Items from different classes
- Replies: 1
- Views: 2366
Links between Config Items from different classes
Hello, i want to know if it is possible to create links between an existing config item and new one. For example, we have some Location CIs and we want to create new Computer Config Items for these locations. Is it possible to choose a Location CI in the new Computer item's form ( a drop down menu, ...
- 06 Jun 2017, 12:10
- Forum: Developers
- Topic: New: DynamicFieldITSMConfigItem & DynamicFieldRemoteDB
- Replies: 14
- Views: 52571
Re: New: DynamicFieldITSMConfigItem & DynamicFieldRemoteDB
hello, i created a dynamic field too, as shown in the picture above, but it doesn't appear in the AgentTicketZoom###DynamicFields so that i can change its value to 1 or 2. Why is that? should i do anything else? I have noticed that these kind of dynamic fields dont have the window "DynamicField...
- 06 Jun 2017, 07:41
- Forum: Help
- Topic: Dynamic Fields connection with Config Items
- Replies: 2
- Views: 1689
Dynamic Fields connection with Config Items
Hello,
Is there a way to connect config items with dynamic fields? (maybe create some form of auto-completion in the dynamic fields (like a drop-down list with some CIs or a search field))?
We are using OTRS 5.0.12 and KIX4OTRS 8.0.7 with KIXCORE 5.0.6
Thanks!
Is there a way to connect config items with dynamic fields? (maybe create some form of auto-completion in the dynamic fields (like a drop-down list with some CIs or a search field))?
We are using OTRS 5.0.12 and KIX4OTRS 8.0.7 with KIXCORE 5.0.6
Thanks!
- 18 May 2017, 08:28
- Forum: Developers
- Topic: KIX4OTRS file changes
- Replies: 1
- Views: 3278
KIX4OTRS file changes
Hello, I am using OTRS 5.0.12 and KIX4OTRS 8.0.7 . i want to create a new button for the Customer Interface (i know what changes i need to make) but i don't know in which directory i need to go to(/Kernel or KIX4OTRS/Kernel). i know KIX4OTRS is overwriting some files (but not all), so i am in a dead...
- 17 May 2017, 07:06
- Forum: Help
- Topic: custom print
- Replies: 19
- Views: 9819
Re: custom print
do you know what i need to do if i am using KIX?
- 16 May 2017, 10:31
- Forum: Help
- Topic: custom print
- Replies: 19
- Views: 9819
Re: custom print
I forgot to mention we are using KIX4OTRS module. We tried changing the same files as you mentioned above but KIX4OTRS (KIX4OTRS/Kernel/..) was missing CustomerTicketPrint and thse modules in Ticket.pm. Is there a possibility KIX4OTRS is the problem?
- 15 May 2017, 13:00
- Forum: Help
- Topic: customise PDF print Format
- Replies: 0
- Views: 1386
customise PDF print Format
Can i change the Print output? I want to use the Print action (AgentTicketPrint) to print information i need. (certain Dynamic Fields to be precise)
- 15 May 2017, 12:13
- Forum: Help
- Topic: custom print
- Replies: 19
- Views: 9819
Re: custom print
i think we are missing something important. I dont know where the button is supposed to be.
- 15 May 2017, 11:41
- Forum: Help
- Topic: custom print
- Replies: 19
- Views: 9819
Re: custom print
i made all the changes in the files you told me to change, but it doesn't work. No errors are logged and no buttons are created.
- 12 May 2017, 10:33
- Forum: Help
- Topic: custom print
- Replies: 19
- Views: 9819
Re: custom print
and what about the agent interface?
- 12 May 2017, 09:27
- Forum: Help
- Topic: custom print
- Replies: 19
- Views: 9819
Re: custom print
There are no errors in the log file relevant to the changes i made and none of the changes i made, work. so, if you please, make me a summary cause i am a bit lost (only the files that need changes). Thank you.
- 12 May 2017, 08:43
- Forum: Help
- Topic: custom print
- Replies: 19
- Views: 9819
Re: custom print
Can you please make a summary with the files i need to change (eg. A -> B -> C. Just the files, not the changes i need to make in the files) ? 1 for the customer interface and 1 for the agent cause i tried all of the above and they are not working which means i am missing something and i think its o...
- 12 May 2017, 08:23
- Forum: Help
- Topic: custom print
- Replies: 19
- Views: 9819
Re: custom print
i also need the print2 button on the agent interface. Same Steps but for the agent files?
- 08 May 2017, 11:29
- Forum: Help
- Topic: custom print
- Replies: 19
- Views: 9819
Re: custom print
I have created a new entry in Ticket.xml called "Print 2" but there is no button available. We tried to create a new ticket as a customer and there wants a new button... In Frontend:Customer:ModuleRegistration i can see the entry as defined it in the Ticket.xlm file, see attached. (i think...
- 03 May 2017, 10:56
- Forum: Help
- Topic: custom print
- Replies: 19
- Views: 9819
Re: custom print
Thank you for that but i have 1 more question.
How will i create the button that will call the .xml file for this custom print?
How will i create the button that will call the .xml file for this custom print?
- 03 May 2017, 10:00
- Forum: Help
- Topic: custom print
- Replies: 19
- Views: 9819
custom print
Hello! I want to create a new CUSTOM print template (let's call it print2) and a new button that will call "print2". "print2" will get custom info from the ticket and print them based on the newly created template. What is the proper way to create this new "print2" temp...
- 25 Apr 2017, 12:39
- Forum: Developers
- Topic: Process ticket, custom print
- Replies: 0
- Views: 3110
Process ticket, custom print
Is there a way to add a new category in the Communication drop down menu, in the process ticket overview, so that i can print a custom file with all the info i need?
- 20 Apr 2017, 07:26
- Forum: Developers
- Topic: invoice tickets and ci
- Replies: 3
- Views: 4130
Re: invoice tickets and ci
is there an English version of the site, cause my German is not that good... Can you be more specific on the addons i can use?
- 19 Apr 2017, 13:05
- Forum: Developers
- Topic: invoice tickets and ci
- Replies: 3
- Views: 4130
invoice tickets and ci
Hello,
is there a way to generate invoice tickets using ci (hardware to be precise)? i want to generate invoice tickets, (for example, if an equipment item breaks down and is in need of repairs) with all the information needed for a courier company to pick it up.
Thank you for your time!
is there a way to generate invoice tickets using ci (hardware to be precise)? i want to generate invoice tickets, (for example, if an equipment item breaks down and is in need of repairs) with all the information needed for a courier company to pick it up.
Thank you for your time!