Hi guys,
I made a stupid mistake when I tested the FAQ module.
I changed the name of the faq-admin group - I changed it back (hopefully to the correct name) but still don't have access to the FAQ-Area (Read Only)
Any ideas how to regain access ?
Best
Christian
Search found 14 matches
- 27 Feb 2018, 13:39
- Forum: Help
- Topic: How to regain access to FAQ module
- Replies: 1
- Views: 1285
- 12 Feb 2018, 08:09
- Forum: Help
- Topic: ERROR: duplicate key value violates unique constraint "ticket_flag_per_user"
- Replies: 3
- Views: 3442
Re: ERROR: duplicate key value violates unique constraint "ticket_flag_per_user"
Ok - I am an idiot. just doublechecked and so when I last "doublechecked" my steps I compared them to upgrading from 4 to 5. So in the end - the answer should have been yes - I followed all the steps in the instruction but ther was no step deleting chaches and so on - I installed using the...
- 09 Feb 2018, 14:00
- Forum: Help
- Topic: ERROR: duplicate key value violates unique constraint "ticket_flag_per_user"
- Replies: 3
- Views: 3442
Re: ERROR: duplicate key value violates unique constraint "ticket_flag_per_user"
Thank you, I kept straight to the script - howto upadte to otrs 6. Ehen the steps are included in that script my answer would have been yes - but I just doublechecked it could be I missed PostgreSQL: shell> cd /opt/otrs/ shell> cat scripts/DBUpdate-to-5.postgresql.sql | psql --set ON_ERROR_STOP=on -...
- 01 Feb 2018, 11:28
- Forum: Help
- Topic: otrs.GenerateStats.pl lost
- Replies: 2
- Views: 1788
Re: otrs.GenerateStats.pl lost
Ok - sorry for the stupid question ...
Due to the Panic with the other errors I experienced since updating ... it should be otrs.Console.pl providing stats ...
Thanks for reading
Due to the Panic with the other errors I experienced since updating ... it should be otrs.Console.pl providing stats ...
Thanks for reading
- 01 Feb 2018, 11:19
- Forum: Help
- Topic: otrs.GenerateStats.pl lost
- Replies: 2
- Views: 1788
otrs.GenerateStats.pl lost
Hi all.
I just found that the otrs.GenerateStats.pl has disappeared - it seems like during the update from version 5 t 6.0.4
anyone experienced something like that ?
What can I do ? Can I simply copy/paste in another pl from a different system ?
Best
Christian
I just found that the otrs.GenerateStats.pl has disappeared - it seems like during the update from version 5 t 6.0.4
anyone experienced something like that ?
What can I do ? Can I simply copy/paste in another pl from a different system ?
Best
Christian
- 31 Jan 2018, 12:47
- Forum: Help
- Topic: ERROR: duplicate key value violates unique constraint "ticket_flag_per_user"
- Replies: 3
- Views: 3442
ERROR: duplicate key value violates unique constraint "ticket_flag_per_user"
Hi All, since I updated my OTRS Systems both on Centos 7 with postgresql 9.3. from 5.14 to 6.04 I keep receiving these Error messages during the day: ERROR: duplicate key value violates unique constraint "ticket_flag_per_user" In the logs I find a more detailed error : [Fri Jan 26 10:21:01...
- 31 Jan 2018, 12:41
- Forum: Help
- Topic: Pause Email
- Replies: 7
- Views: 2971
Re: Pause Email
Thats a great idea will try that-. Thank you !
- 29 Jan 2018, 12:09
- Forum: Help
- Topic: Pause Email
- Replies: 7
- Views: 2971
Pause Email
Hello,
is there a simple way to stop OTRS vom fetching mail during a regular period of time?
I would like to stop it because each night when our Exchange-Servers restart to apply updates I get error messages for about ten minutes.
Best
Christian
is there a simple way to stop OTRS vom fetching mail during a regular period of time?
I would like to stop it because each night when our Exchange-Servers restart to apply updates I get error messages for about ten minutes.
Best
Christian
- 26 Jan 2018, 11:33
- Forum: Hilfe
- Topic: ERROR: duplicate key value violates unique constraint "ticket_flag_per_user"
- Replies: 3
- Views: 14911
Re: ERROR: duplicate key value violates unique constraint "ticket_flag_per_user"
Kann es sein das dbupdate-to6 nicht funktioniert hat (es gab keine Fehlermeldung)
Ich nutze postgresql
kann/soll ich das update-script nochmal laufen lassen ?
Ich nutze postgresql
kann/soll ich das update-script nochmal laufen lassen ?
- 26 Jan 2018, 11:25
- Forum: Hilfe
- Topic: ERROR: duplicate key value violates unique constraint "ticket_flag_per_user"
- Replies: 3
- Views: 14911
Re: ERROR: duplicate key value violates unique constraint "ticket_flag_per_user"
Hi zusammen, in der Hoffnung das irgendjemand eine Idee dazu hat - hier der Auszug aus dem Error log : [Fri Jan 26 10:21:01 2018][Error][Kernel::System::Ticket::TicketFlagSet][6597] ERROR: duplicate key value violates unique constraint "ticket_flag_per_user" DETAIL: Key (ticket_id, ticket_...
- 26 Jan 2018, 11:21
- Forum: Hilfe
- Topic: OTRS Upgrade auf 6 mit ITSM
- Replies: 3
- Views: 1790
Re: OTRS Upgrade auf 6 mit ITSM
Tag zusammen ..
Gleiches Problem aber Upgrade ohne ITSM gemacht.
System funktioniert auch hervorragend - aber die Fehlermeldung kommt immer wieder ..
Gibt es was neues dazu ?
Gleiches Problem aber Upgrade ohne ITSM gemacht.
System funktioniert auch hervorragend - aber die Fehlermeldung kommt immer wieder ..
Gibt es was neues dazu ?
- 26 Jan 2018, 10:46
- Forum: Hilfe
- Topic: Hilfe ! Kundenbenutzer / user Berechtigungen
- Replies: 1
- Views: 1098
Re: Hilfe ! Kundenbenutzer / user Berechtigungen
Ok - kam zwar nichts aber die Lösung war den Customergroupsupport zu deaktivieren
- 25 Jan 2018, 16:00
- Forum: Hilfe
- Topic: Hilfe ! Kundenbenutzer / user Berechtigungen
- Replies: 1
- Views: 1098
Hilfe ! Kundenbenutzer / user Berechtigungen
Hallo zusammen, ich habe mein OTRS System vor einiger Zeit von meinem Vorgänger übernommen und beschlossen etwas aufzuräumen. Folgendes Szenario habe ich vorgefunden: ca 10 Queues - allen Queues die Gruppe "user" zugeordnet. - Alle Agents befinden sich in der Gruppe "user" alle K...
- 25 Jan 2018, 09:12
- Forum: Hilfe
- Topic: ERROR: duplicate key value violates unique constraint "ticket_flag_per_user"
- Replies: 3
- Views: 14911
ERROR: duplicate key value violates unique constraint "ticket_flag_per_user"
Hallo zusammen, ich habe gestern das Update von Version 5. zu version 6.0.4 gemacht. Lief super - läuft auch weiterhin alles aber: Im Systemprotokoll taucht immer wieder die folgende Fehlermeldung auf: ERROR: duplicate key value violates unique constraint "ticket_flag_per_user" Wie gesagt ...