Znuny and ((OTRS)) Community Edition

Issue solved: I just did a postalias on the file to apply the changes of the folder and then had to set rights to 777 for /opt/otrs and /etc/otrs.

Update: I did all again from zero and now I could bring OTRS up. Obviously I forgot something somewhere! But now there is still a problem which persists, incoming mails do not reach OTRS. This is postfix mailq output 54883 Wed Oct 18 10:21:00 (temporary failure. Command output: local: fatal: execvp ...

Hello, The previous version of OTRS 5 was installed in /usr/share/ and the new folder for the latest OTRS I added in /usr/share as well. Config.pm has /usr/share/otrs as home and otrs in apache2/conf.d/otrs has also given /usr/share as path. I already tried to move OTRS to the folder /opt/otrs by ch...

Yes, of course. I already modified code in /usr/share/otrs/bin/cgi-bin/index.pl to provide the directory of the file which can not be found. This fixed this issue, but then I´m running into several other problems. The same appears for other files in the same directory as well as for other files in o...

Hello, I followed the intructions on this page http://doc.otrs.com/doc/manual/admin/5.0/en/html/upgrading.html to update from OTRS 5.0.15 to OTRS 5.0.23 There were no problems while follwing that instructuon, though I end up with an Error 500 when opening OTRS Attached apache2 error.log [Tue Oct 17 ...

I have an update. The webserver throws an error when merging tickets. Attached the correspondig entry from /var/log/apache2/error.log [Mon Oct 09 16:26:32 2017] [error] Malformed UTF-8 character (fatal) at /usr/share/otrs//Kernel/System/DB/mysql.pm line 113.\n Here is the line which is throwing the ...

Hello, I´m still facing the issue with the merge state for tickets. The old ticket (child) which is merged to another ticket (master) does not get the merge state, it keeps the state "new". Therefore it is still visible and has to be closed manually. The merge works flawless. I checked if ...

Thank you a lot, it works. It was set to simple indeed.
Now I just have the merged state issue. Do you have an idea what this could be caused by?

Best regards!

Hello, thank you for your answer. Unfortunately there is no button where I can edit this view. I can just expand the linked objects list. Probably this has to be activated first with another setting in the sysconfig? About the states: Can you specify what I should check for exactly? We performed no ...

Hello, we have an issue with merging tickets since we updated to OTRS 5.0.15 version. A ticket that is merged to another ticket does not get the status "merged" as it should, instead its status stays open while the ticket is empty. This causes that the ticket is still shown in the ticket o...

Ok, so we need to find the reason why the users are obviously locked and unlocked randomly at the same time. Thanks so far for your help. So the error is not within OTRS or the Linux VM. Best regards! I did not said the users were locked. Your posted error tells that the bind user of OTRS is locked...

Ok, so we need to find the reason why the users are obviously locked and unlocked randomly at the same time. Thanks so far for your help. So the error is not within OTRS or the Linux VM.

Best regards!

Hi First bind failed is mostly wrong credentials. Florian I can 100% assure that the credentials are correct. The issue occurs for all users at the same time. Either nobody or everybody can log in. 775 tell you the account is locked. Locked in our AD? I guess this would have consequences for many m...

Hello! I could find something of interest in the logs. LDAP connection seems to be impossible from time to time. There are several entries like this in the corresponding logs. /var/log/syslog [b]Mar 21 17:38:24[/b] support OTRS-CGI-10[20944]: [Error][Kernel::System::CustomerUser::LDAP::_Connect][Lin...

Hi Florian,

like I said, we already checked several logs and could not find any hint. Could you advise me what specific logs I should check? Maybe there are some more OTRS specific logs I did not check because I don´t know about them.

Best regards!

Hello! We have an issue with the login to our OTRS. Our login suddenly stops working without any regularities. After some time the login works again without any actions performed by us. This error is totally random, neither we could find a way to reproduce it, nor there were any errors in our OTRS l...