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by tsch157
12 Jun 2017, 10:46
Forum: Help
Topic: Merged ticket doesn´t get "merged" state
Replies: 4
Views: 154

Re: Merged ticket doesn´t get "merged" state

Thank you a lot, it works. It was set to simple indeed.
Now I just have the merged state issue. Do you have an idea what this could be caused by?

Best regards!
by tsch157
12 Jun 2017, 10:32
Forum: Help
Topic: Merged ticket doesn´t get "merged" state
Replies: 4
Views: 154

Re: Merged ticket doesn´t get "merged" state

Hello, thank you for your answer. Unfortunately there is no button where I can edit this view. I can just expand the linked objects list. Probably this has to be activated first with another setting in the sysconfig? About the states: Can you specify what I should check for exactly? We performed no ...
by tsch157
12 Jun 2017, 09:46
Forum: Help
Topic: Merged ticket doesn´t get "merged" state
Replies: 4
Views: 154

Merged ticket doesn´t get "merged" state

Hello, we have an issue with merging tickets since we updated to OTRS 5.0.15 version. A ticket that is merged to another ticket does not get the status "merged" as it should, instead its status stays open while the ticket is empty. This causes that the ticket is still shown in the ticket o...
by tsch157
24 Mar 2017, 11:10
Forum: Help
Topic: OTRS 5 Login not working regulary
Replies: 12
Views: 441

Re: OTRS 5 Login not working regulary

Ok, so we need to find the reason why the users are obviously locked and unlocked randomly at the same time. Thanks so far for your help. So the error is not within OTRS or the Linux VM. Best regards! I did not said the users were locked. Your posted error tells that the bind user of OTRS is locked...
by tsch157
22 Mar 2017, 11:48
Forum: Help
Topic: OTRS 5 Login not working regulary
Replies: 12
Views: 441

Re: OTRS 5 Login not working regulary

Ok, so we need to find the reason why the users are obviously locked and unlocked randomly at the same time. Thanks so far for your help. So the error is not within OTRS or the Linux VM.

Best regards!
by tsch157
22 Mar 2017, 11:18
Forum: Help
Topic: OTRS 5 Login not working regulary
Replies: 12
Views: 441

Re: OTRS 5 Login not working regulary

Hi First bind failed is mostly wrong credentials. Florian I can 100% assure that the credentials are correct. The issue occurs for all users at the same time. Either nobody or everybody can log in. 775 tell you the account is locked. Locked in our AD? I guess this would have consequences for many m...
by tsch157
22 Mar 2017, 09:42
Forum: Help
Topic: OTRS 5 Login not working regulary
Replies: 12
Views: 441

Re: OTRS 5 Login not working regulary

Hello! I could find something of interest in the logs. LDAP connection seems to be impossible from time to time. There are several entries like this in the corresponding logs. /var/log/syslog [b]Mar 21 17:38:24[/b] support OTRS-CGI-10[20944]: [Error][Kernel::System::CustomerUser::LDAP::_Connect][Lin...
by tsch157
20 Mar 2017, 12:19
Forum: Help
Topic: OTRS 5 Login not working regulary
Replies: 12
Views: 441

Re: OTRS 5 Login not working regulary

Hi Florian,

like I said, we already checked several logs and could not find any hint. Could you advise me what specific logs I should check? Maybe there are some more OTRS specific logs I did not check because I don´t know about them.

Best regards!
by tsch157
20 Mar 2017, 12:00
Forum: Help
Topic: OTRS 5 Login not working regulary
Replies: 12
Views: 441

OTRS 5 Login not working regulary

Hello! We have an issue with the login to our OTRS. Our login suddenly stops working without any regularities. After some time the login works again without any actions performed by us. This error is totally random, neither we could find a way to reproduce it, nor there were any errors in our OTRS l...

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