Search found 42 matches
Reports
Hi, I am trying to list all accounted time for 2019, display all tickets (ticketlist) and accounted time on that tickets in the year 2019.Some tickets got accounted time in 2020 or 2018. The problem is when I choose e.g create article between x time then the tickets list up with all the accounted ti...
- 19 Nov 2018, 23:46
- Forum: General
- Topic: Customer web interface
- Replies: 3
- Views: 2452
Re: Customer web interface
thank you root,
are there any process templates out there for the free version? (not Business version)
are there any process templates out there for the free version? (not Business version)
- 16 Nov 2018, 16:51
- Forum: General
- Topic: Customer web interface
- Replies: 3
- Views: 2452
Customer web interface
Hi Guys,
do you know if it is possible to create a template for the customer site?
e.g fo HR if there is a new employee hire?
do you know if it is possible to create a template for the customer site?
e.g fo HR if there is a new employee hire?
- 20 Sep 2018, 13:02
- Forum: Help
- Topic: X-Frame-Options - https
- Replies: 4
- Views: 2011
Re: X-Frame-Options - https
ok thank you jojo.
Can I ask you one more thing,do you know the best method to forward http://exampe and https://example to https://example.company.com fqdn ?
we are using OTRS 6 and apache.
Can I ask you one more thing,do you know the best method to forward http://exampe and https://example to https://example.company.com fqdn ?
we are using OTRS 6 and apache.
- 20 Sep 2018, 12:32
- Forum: Help
- Topic: X-Frame-Options - https
- Replies: 4
- Views: 2011
- 20 Sep 2018, 12:05
- Forum: Help
- Topic: X-Frame-Options - https
- Replies: 4
- Views: 2011
X-Frame-Options - https
Hi, I was activating ssl cert on my OTRS web, after that I can't view the content in the tickets. one of the errors are: "Error while parsing the 'sandbox' attribute: 'ms-allow-popups' is an invalid sandbox flag. in a frame because it set 'X-Frame-Options' to 'deny'." I enabled ths feature...
- 05 Jul 2018, 12:51
- Forum: Help
- Topic: Error otrs.Console.pl TimeZone Olson Database different Version
- Replies: 16
- Views: 26463
Re: Error otrs.Console.pl TimeZone Olson Database different Version
I am getting,
"otrs.Daemon.pl: Loaded DateTime::TimeZone::Atlantic::Reykjavik, which is from an older version (2017b) of the Olson database than this installation of DateTime::TimeZone (2013h)."
any ideas how to resolve the issue?
"otrs.Daemon.pl: Loaded DateTime::TimeZone::Atlantic::Reykjavik, which is from an older version (2017b) of the Olson database than this installation of DateTime::TimeZone (2013h)."
any ideas how to resolve the issue?
- 15 May 2018, 16:59
- Forum: General
- Topic: OTRS 6 - Bulletin board
- Replies: 7
- Views: 17655
Re: OTRS 6 - Bulletin board
Is it possible to have the product news column on the right side? below "Settings"reneeb wrote:https://opar.perl-services.de/dist/ProductNews
- 14 May 2018, 17:54
- Forum: General
- Topic: OTRS 6 - Bulletin board
- Replies: 7
- Views: 17655
Re: OTRS 6 - Bulletin board
Hi zzz,
Do you know if there are any documentation to that module?
Do you know if there are any documentation to that module?
- 14 May 2018, 14:57
- Forum: General
- Topic: OTRS 6 - Bulletin board
- Replies: 7
- Views: 17655
OTRS 6 - Bulletin board
Hi,
Is anyone using any kind of Bulletin board for OTRS?
It would be nice to notice other Agents if there is going to be e.g. downtime of services.
Is anyone using any kind of Bulletin board for OTRS?
It would be nice to notice other Agents if there is going to be e.g. downtime of services.
OTRS 6
Hi, I recently updated one of my dev server from OTRS 5.0.4 to 6.0.5. There are few changes that I notices. I was wondering if you know if it possible to sync user pictures from active directory to the display picture "avatar?" Also it would be nice to connect MS exchange to the OTRS calen...
OTRS
Hi,
does OTRS stands for Open Technology Real Services or Open-source Ticket Request System?
does OTRS stands for Open Technology Real Services or Open-source Ticket Request System?
- 08 Jan 2018, 19:00
- Forum: General
- Topic: OTRS - Security
- Replies: 3
- Views: 2750
OTRS - Security
Hi,
I'm curious how you guys make OTRS safe as possible?
I'm curious how you guys make OTRS safe as possible?
- 16 Oct 2017, 19:13
- Forum: General
- Topic: Accounted time
- Replies: 0
- Views: 11160
Accounted time
Hi,
Is it possible to add Accounted time to reports?
I would like to add queue, accounted time and time period.
Is it possible to add Accounted time to reports?
I would like to add queue, accounted time and time period.
- 21 Sep 2017, 12:55
- Forum: General
- Topic: Preferences - > Ticket notification
- Replies: 0
- Views: 8708
Preferences - > Ticket notification
hi,
is it possible to change ticket notification for all agents?
some agent disable the check box in preferences so they wont receive emails.
Is it possible to check this box for other agent somewhere in admin area?
is it possible to change ticket notification for all agents?
some agent disable the check box in preferences so they wont receive emails.
Is it possible to check this box for other agent somewhere in admin area?
- 29 Aug 2017, 14:28
- Forum: Help
- Topic: Time units report
- Replies: 0
- Views: 1293
Time units report
Hi, is it possible to get a report (or in search) list of time units for specified time in for one or many tickets?
- 08 Jul 2017, 02:09
- Forum: Hilfe
- Topic: Postmaster
- Replies: 1
- Views: 1437
Postmaster
Ist es möglich, dynamischen Filter für customerid im Themenbereich zu erstellen? Lass uns sagen, John Johnson senden eine E-Mail an meinen Posteingang und ich leite es an die OTRS E-Mail mit john@johnson.com in das Thema, dann OTRS wird John Johnson als Kunde des Tickets auf der Grundlage der E-Mail...
- 05 Jul 2017, 20:12
- Forum: Help
- Topic: Postmaster filters
- Replies: 1
- Views: 1451
Re: Postmaster filters
I have tried to create following postmaster filter without a luck.
filter condition : Subject look for value: (.*\@domain.com)
Set email headers : x-otrs-custmoerno set value:[***]
any ideas?
filter condition : Subject look for value: (.*\@domain.com)
Set email headers : x-otrs-custmoerno set value:[***]
any ideas?
- 05 Jul 2017, 02:29
- Forum: Help
- Topic: Postmaster filters
- Replies: 1
- Views: 1451
Postmaster filters
Is it possible to create dynamic filter for customerid in the subject area?
lets say John johnson send an email to my inbox and I forward it to the OTRS email with john@johnson.com in the subject, then OTRS will assign john johnson as a customer of the ticket based on the email in the subject.
lets say John johnson send an email to my inbox and I forward it to the OTRS email with john@johnson.com in the subject, then OTRS will assign john johnson as a customer of the ticket based on the email in the subject.
- 08 Jun 2017, 17:34
- Forum: Help
- Topic: State update
- Replies: 1
- Views: 1224
State update
I'm trying to set the config the system so it will always change "new" tickets to "open" after the first response of the ticket. e.g. note, owner update, queue update.
is this possible?
is this possible?
- 08 Jun 2017, 17:30
- Forum: Help
- Topic: Font style and size
- Replies: 1
- Views: 1207
Font style and size
Hi, is it possible to change the font size and style for the whole system? (not only the text editor)
- 07 Jun 2017, 12:17
- Forum: General
- Topic: Customer interface
- Replies: 3
- Views: 3156
Re: Customer interface
Do I have to modify the CustomerTicketMessage.tt ?
- 07 Jun 2017, 02:40
- Forum: General
- Topic: Customer interface
- Replies: 3
- Views: 3156
Re: Customer interface
I'm looking for the "pending date" field like it is when you create a new phone ticket in the agent interface.
I want to add that to the customer interface.
I want to add that to the customer interface.
- 03 Jun 2017, 03:00
- Forum: General
- Topic: Customer interface
- Replies: 3
- Views: 3156
Customer interface
When customers create tickets I want them to have the option to mark the ticket to pending.
is it possible to get the pending reminder on the customer interface?
I don't see it here -> Frontend::Customer::Ticket::ViewNew
is it possible to get the pending reminder on the customer interface?
I don't see it here -> Frontend::Customer::Ticket::ViewNew
- 31 May 2017, 02:53
- Forum: General
- Topic: Database - Dynamic fields
- Replies: 1
- Views: 1569
Database - Dynamic fields
I'm trying to create a dropdown dynamic field, with a list of the mysql users (customers) I'm running OTRS 5.0.4 when I follow these instructions: http://doc.otrs.com/doc/manual/otrs-business-solution/stable/en/html/dynamicfield-database.html "'Database' dynamic fields can be created the same w...
- 30 May 2017, 14:04
- Forum: General
- Topic: System address
- Replies: 1
- Views: 1284
Re: System address
This is solved, the problem was the exchange server.
- 26 May 2017, 03:02
- Forum: General
- Topic: System address
- Replies: 1
- Views: 1284
System address
Always when I send email out in OTRS, the system address is always in cc. I haven't found the setting for this in the sysconfig, any ideas how to remove the cc address?
- 18 May 2017, 01:03
- Forum: General
- Topic: Enable https
- Replies: 1
- Views: 1340
Enable https
Hi,
I'm running a OTRS on a apache webserver, and I'm going to add godaddy ssl cert to it. are there any good tutorial out there to enable https?
I'm running a OTRS on a apache webserver, and I'm going to add godaddy ssl cert to it. are there any good tutorial out there to enable https?
- 01 May 2017, 12:06
- Forum: General
- Topic: Agent Icons
- Replies: 4
- Views: 2269
Re: Agent Icons
I tried other Icons and it did work, thank you.
- 28 Apr 2017, 11:35
- Forum: General
- Topic: Agent Icons
- Replies: 4
- Views: 2269
Re: Agent Icons
I tried to change fa folder to fa user-o, but it didn't change.
- 28 Apr 2017, 00:25
- Forum: General
- Topic: Agent Icons
- Replies: 4
- Views: 2269
Agent Icons
Hi,
I was wondering how to change the agent icons, can I somewhere see list of the "Fa-" icons that I can use?
Or can i input a custom image?
I was wondering how to change the agent icons, can I somewhere see list of the "Fa-" icons that I can use?
Or can i input a custom image?
- 28 Apr 2017, 00:23
- Forum: General
- Topic: AgentTicketPhone
- Replies: 5
- Views: 2572
Re: AgentTicketPhone
It's solved, I had contact with the Znuny.com support. Very good and fast support.
- 27 Apr 2017, 17:50
- Forum: General
- Topic: AgentTicketPhone
- Replies: 5
- Views: 2572
Re: AgentTicketPhone
ok, I'm getting some "Znuny4OTRS-Repo 5.0.22 - Package not verified due a communication issue with verification server!" errors. if I want to do this "manually" should I create e.g. AgentTicketPhone_NEW.pm in /otrs/kernel/Modules, AgentTicketPhone_NEW.tt in /otrs/kernel/output/HT...
- 27 Apr 2017, 17:34
- Forum: General
- Topic: AgentTicketPhone
- Replies: 5
- Views: 2572
Re: AgentTicketPhone
Ok, is it enough to copy AgentTicketPhone.pm and rename it and modify it?
- 27 Apr 2017, 16:24
- Forum: General
- Topic: AgentTicketPhone
- Replies: 5
- Views: 2572
AgentTicketPhone
Hi,
I would like to create another "AgentTicketPhone" site for specified agents, these agents have list of dynamic fields that they can ticked in.
is this possible?
I would like to create another "AgentTicketPhone" site for specified agents, these agents have list of dynamic fields that they can ticked in.
is this possible?
- 15 Mar 2017, 12:56
- Forum: Help
- Topic: multiple ldap authentication
- Replies: 3
- Views: 2421
Re: multiple ldap authentication
I got the logon to work, but when the customer logs on to the customer site and create a ticket, there is no customer information. And the customer cant open the ticket "Permission denied"
- 09 Mar 2017, 13:10
- Forum: Help
- Topic: multiple ldap authentication
- Replies: 3
- Views: 2421
Re: multiple ldap authentication
I'm trying to make the "mail" authentication to work. when i try to log in as a Agent i get this error "Panic, user authenticated but no user data can be found in OTRS DB!! Perhaps the user is invalid." I can log in as a customer, but there are no customer information for custome...
- 08 Mar 2017, 16:55
- Forum: Help
- Topic: multiple ldap authentication
- Replies: 3
- Views: 2421
multiple ldap authentication
I'm testing multiple ldap backend authentication, and I came a cross that I login on another user in other domain if the user name was the same
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
should the problem resolve if I add "email" instead of 'sAMAccountName' ?
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
should the problem resolve if I add "email" instead of 'sAMAccountName' ?
- 08 Mar 2017, 15:53
- Forum: Help
- Topic: Sub queues
- Replies: 5
- Views: 2337
Re: Sub queues
Basicly what I'm trying to say is I need to "mark" department(queue) when I create ticket and mark project there under (subqueue?) or is it better to just create a dynamic fields for all that? Then I need to be able to search for these field, based on project and department. hope you under...
- 08 Mar 2017, 14:20
- Forum: Help
- Topic: Sub queues
- Replies: 5
- Views: 2337
Sub queues
I have 13 queues that I need to create, under each of those queue I need to create 22 subqueues.
That is 299 queue that is too much.
do you have any other ideas how i can mark tasks instead of creating all thoses sub queues?
That is 299 queue that is too much.
do you have any other ideas how i can mark tasks instead of creating all thoses sub queues?
Re: config.pm
thank you
config.pm
Hi, is it possible to encrypt the password information in config.pm file?