Hi, thanks, but I don't understand why is it working for 1 drop down and for the other it doesn't
I have the same settings as the attachment
Search found 105 matches
- 27 Jun 2019, 20:55
- Forum: Help
- Topic: Dropdown is using the first value instead of empty value
- Replies: 3
- Views: 1581
- 27 Jun 2019, 16:59
- Forum: Help
- Topic: Dropdown is using the first value instead of empty value
- Replies: 3
- Views: 1581
Dropdown is using the first value instead of empty value
Hi, I need to have a mandatory drop down, so when the agent forgot to fill it the system doesn't allow him to save without fill that field. However, I leave the default value empty, but in the form that dropdown is using the first value in the list as default. I don't have to create a default value ...
- 18 Dec 2018, 19:03
- Forum: Help
- Topic: Re open tickets it is not working
- Replies: 3
- Views: 2638
Re: Re open tickets it is not working
which option in the "follow up option" attribute allow me to re open a ticket? I use "possible" but it didn't work
- 18 Dec 2018, 18:10
- Forum: Help
- Topic: Re open tickets it is not working
- Replies: 3
- Views: 2638
Re open tickets it is not working
Hello, I need some help in order to understand how the follow up options in the queue configuration works correctly. What I need? If a ticket is already closed and the customer reply, I want the same ticket turn to open/new/in progress again What I done? When the customer reply a new ticket is creat...
- 06 Nov 2018, 18:45
- Forum: Developers
- Topic: where is the attachment data in the databse while using ArticleStorageFS
- Replies: 1
- Views: 3565
where is the attachment data in the databse while using ArticleStorageFS
Hi,
After change the StorageModule to ArticleStorageFS there is no data in the table: article_attachment
is another table where the attachment name is saved?
Thanks
After change the StorageModule to ArticleStorageFS there is no data in the table: article_attachment
is another table where the attachment name is saved?
Thanks
- 30 Oct 2018, 23:01
- Forum: Developers
- Topic: Is there a way to foward a note or save draft reply in OTRS 5?
- Replies: 1
- Views: 3979
Is there a way to foward a note or save draft reply in OTRS 5?
Hi, I'm trying to add a bot to reply tickets :) However is in testing mode and I want to verify the answer first. So I want the bot user save the answer as draft, but only the same user can see the draft.in OTRS 5. Is there a way that admin or any new ticket owner can see the existing draft? Or is t...
- 18 Oct 2018, 21:38
- Forum: Help
- Topic: ERROR Can't load dynamic field backend module for field type CustomerCompany!
- Replies: 0
- Views: 1663
ERROR Can't load dynamic field backend module for field type CustomerCompany!
Hi, I'm receiving the following message and I don't know why. Please help me :( Kernel::System::Daemon::DaemonModules::SchedulerGenericAgentTaskManager depends on Kernel::System::DynamicField::Backend, but the constructor of Kernel::System::DynamicField::Backend returned undef. Can't load dynamic fi...
- 15 Oct 2018, 17:29
- Forum: Help
- Topic: Disable/Hide dynamic field for a specific queue
- Replies: 2
- Views: 1451
Disable/Hide dynamic field for a specific queue
Hi,
I need to hide and show dynamic fields according to the queue.
For example:
Queue1 only can see dynamic field 1,5, 6
Queue2 only can see dynamic field 2,3,4
How can I do that in OTRS 6?
Thanks
I need to hide and show dynamic fields according to the queue.
For example:
Queue1 only can see dynamic field 1,5, 6
Queue2 only can see dynamic field 2,3,4
How can I do that in OTRS 6?
Thanks
- 05 Sep 2018, 20:28
- Forum: General
- Topic: OTRS Performance Slow
- Replies: 10
- Views: 5324
Re: OTRS Performance Slow
Hello,
I have performance issues as well, how did you optimise the ticket_history table?
Thanks
I have performance issues as well, how did you optimise the ticket_history table?
Thanks
- 07 Aug 2018, 22:03
- Forum: Help
- Topic: How can I duplicate stats group?
- Replies: 1
- Views: 969
How can I duplicate stats group?
Hi, I need to give the permission of some reports to an agent, but not the access to create reports from all queues or see other reports. So that I created a new group, given the permission of that new group to the report and also add the new group to Stats::DefaultSelectedPermissions in Frontend::A...
- 05 Jun 2018, 19:32
- Forum: Help
- Topic: How to check the logs?
- Replies: 1
- Views: 8728
How to check the logs?
Hi all, I have an issue: An email was reading by OTRS but never created the ticket and I don't found the error message in System Log due to it shows only a few lines. Is there a way to check the error by console? I also searched the ticket in all the queues as root@localhost user but it is not exist...
- 18 May 2018, 01:05
- Forum: Help
- Topic: Queue Follow Up Option to create a new ticket when is completed
- Replies: 1
- Views: 11089
Queue Follow Up Option to create a new ticket when is completed
Hi, Probably I'm wrong, but my testing is failing and I need to know which queue follow up option is the best for this scenario: Get a ticket Get other answer and attach the answer to the same ticket Answer the ticket as agent Agent Close the ticket *If the customer send another email using the same...
- 15 May 2018, 20:04
- Forum: Help
- Topic: Data is not being saved on otrs.dynamic_field_value table
- Replies: 3
- Views: 14356
Re: Data is not being saved on otrs.dynamic_field_value table
I have 3 dynamic fields, those 3 have a default value. If I closed a ticket without complete de dynamic field it supposed to save the default value. But is not doing that. I said sometimes because I closed 2 tickets and I can see the first ticket data in the table otrs.dynamic_field_value table but ...
- 07 May 2018, 17:36
- Forum: Help
- Topic: Data is not being saved on otrs.dynamic_field_value table
- Replies: 3
- Views: 14356
Data is not being saved on otrs.dynamic_field_value table
Hi, I have 3 drop-down dynamic field that has a default value. It save the default value in the Database when the field is not being changed But sometimes the default value not appears in the DB, and is not saving nothing for that dynamic field ID in the table: otrs.dynamic_field_value I don't know ...
- 18 Jan 2018, 22:32
- Forum: General
- Topic: Webservice Error
- Replies: 1
- Views: 1663
Webservice Error
Hi guys,
Has anyone faced this Error before?
{"faultcode":"Server","faultstring":"Dynamic Field DynamicFieldName could not be set, please contact the system administrator"}
Has anyone faced this Error before?
{"faultcode":"Server","faultstring":"Dynamic Field DynamicFieldName could not be set, please contact the system administrator"}
- 12 Jan 2018, 18:16
- Forum: Help
- Topic: Is possible to have 2 auto reply for 1 queue?
- Replies: 1
- Views: 1653
Is possible to have 2 auto reply for 1 queue?
Hi all,
I need to send an specific notification for the people in an specific domain and other notification for different domain.
So, Is possible to have 2 auto reply for 1 queue?
Thanks
I need to send an specific notification for the people in an specific domain and other notification for different domain.
So, Is possible to have 2 auto reply for 1 queue?
Thanks
- 30 Nov 2017, 17:45
- Forum: Developers
- Topic: roles-groups
- Replies: 1
- Views: 31796
roles-groups
Hi, I dont understand the way that roles and groups work For example I create a group1 associated to queue1. I want to have 2 roles associate to that group /queue... one role for regular agents and other role with only read access for audits. Then I link each agent to the respective role. However th...
- 12 Oct 2017, 23:08
- Forum: Developers
- Topic: Send auto response to cc
- Replies: 1
- Views: 38194
Send auto response to cc
Hi guys!
Do you know how send to the people in CC the auto reply/auto response when a ticket has been created?
Thanks
Do you know how send to the people in CC the auto reply/auto response when a ticket has been created?
Thanks
- 04 Oct 2017, 18:38
- Forum: Developers
- Topic: add ticket as attachment
- Replies: 0
- Views: 31793
add ticket as attachment
Hi,
I need to attach 2 tickets in the answer of another ticket.
I used the copy but is is adding the article, also linking the ticket doesn't allowed me to answer and attach 2 extra email.
is there any way to do that?
Thanks
I need to attach 2 tickets in the answer of another ticket.
I used the copy but is is adding the article, also linking the ticket doesn't allowed me to answer and attach 2 extra email.
is there any way to do that?
Thanks
- 02 Oct 2017, 23:22
- Forum: Developers
- Topic: Missing Admin user on Split
- Replies: 0
- Views: 31990
Missing Admin user on Split
Hi, When I'm using split, it is saving the new owner as the agent in the first queue (the agent that click on split). How can I set that the new owner is "admin otrs"? Admin OTRS has full access to both queues. Is there some documentation about split? I have others questions regarding spli...
- 22 Sep 2017, 17:32
- Forum: Developers
- Topic: Hide Dynamic Fields by queue
- Replies: 14
- Views: 46941
Re: Hide Dynamic Fields by queue
I used it also ticket instead Form and I still seeing the dynamic field in Dynamic Fields tab and also Ticket Core Data tab
- 22 Sep 2017, 15:47
- Forum: Developers
- Topic: Hide Dynamic Fields by queue
- Replies: 14
- Views: 46941
Re: Hide Dynamic Fields by queue
Hi, Thanks for your answer. Greta, using an ACL is better for me. However I have a question in order to use the equal to 0, is this syntax correct? The way as is in the image didn't worked. I'm not sure if is beacause I use "exact macth" to 0 or if under the queue I need write Queue_name i...
- 21 Sep 2017, 22:29
- Forum: Developers
- Topic: Hide Dynamic Fields by queue
- Replies: 14
- Views: 46941
Hide Dynamic Fields by queue
Hi, I was checking others topics like this, about show/hide dynamic fields, but are related to all versions. Is it a way to hide and show dynamic fields? that is not to modify the code. I found in KIX4OTRS → Core::DynamicField the possiblity to hide fields: Ticket::Acl::Module###991_DisabledDynamicF...
- 20 Sep 2017, 15:20
- Forum: Developers
- Topic: Zip Files FS Storage
- Replies: 3
- Views: 26989
Re: Zip Files FS Storage
Yes, I will contact the system administrator.
But I'm wondering if OTRS has the capabilities to read zip files or if is there a way to compress only the tickets closed?
But I'm wondering if OTRS has the capabilities to read zip files or if is there a way to compress only the tickets closed?
- 19 Sep 2017, 22:04
- Forum: Developers
- Topic: Zip Files FS Storage
- Replies: 3
- Views: 26989
Zip Files FS Storage
Hi, I changed the storage module to ArticleStorageFS because the DB was increasing so much. Now I have 24GB in the folder /var/article/2017 Is there a way to zip files that also can be available from the agents view? My concern is to zip the files and then the attachments disappears from the agent v...
- 19 Sep 2017, 22:01
- Forum: Developers
- Topic: Unable to send email to system address
- Replies: 4
- Views: 29766
Re: Unable to send email to system address
great, thanks!
- 18 Sep 2017, 20:45
- Forum: Developers
- Topic: Unable to send email to system address
- Replies: 4
- Views: 29766
Re: Unable to send email to system address
But is ok if I use the split function to create a child ticket to another queue? Or also will appears issues?
- 18 Sep 2017, 19:13
- Forum: Developers
- Topic: Unable to send email to system address
- Replies: 4
- Views: 29766
Unable to send email to system address
Hi, I saw this post answered and it's supposed to be fixed after version 4. However I'm using otrs-5.0.14-02.noarch.rpm version and I have 2 queues... 1st queue has email A and 2nd queue has email B. The email B is also created as Customer User, because both queues can create ticket to each other. B...
- 22 Aug 2017, 00:09
- Forum: Help
- Topic: How to recover the emails with this issue: IMAPS:Can't process mail, see log sub system (/opt/otrs/var/spool/problem-em
- Replies: 0
- Views: 2063
How to recover the emails with this issue: IMAPS:Can't process mail, see log sub system (/opt/otrs/var/spool/problem-em
Hi, Anyone know how to recover the emails after an mail account fetch issue? Issue description: IMAPS: Can't process mail, see log sub system (/opt/otrs/var/spool/problem-email There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: otrs.Daemo...
- 22 Aug 2017, 00:09
- Forum: Developers
- Topic: How to recover the emails with this issue: IMAPS:Can't process mail, see log sub system (/opt/otrs/var/spool/problem-em
- Replies: 0
- Views: 25443
How to recover the emails with this issue: IMAPS:Can't process mail, see log sub system (/opt/otrs/var/spool/problem-em
Hi, Anyone know how to recover the emails after an mail account fetch issue? Issue description: IMAPS: Can't process mail, see log sub system (/opt/otrs/var/spool/problem-email There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: otrs.Daemo...
- 21 Aug 2017, 17:44
- Forum: Help
- Topic: otrs.Daemon.pl: DBD::mysql::db do failed: Deadlock found when trying to get lock
- Replies: 0
- Views: 2078
otrs.Daemon.pl: DBD::mysql::db do failed: Deadlock found when trying to get lock
Hello, The OTRS was working fine, but an hour ago it is showing this error: And it is not reading any email. There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: [Mon Aug 21 11:37:13 2017] otrs.Daemon.pl: DBD::mysql::db do failed: Deadlock ...
- 21 Aug 2017, 17:41
- Forum: Developers
- Topic: ERROR: There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch:
- Replies: 0
- Views: 24012
ERROR: There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch:
Hello, It was working fine, but an hour ago it is showing this error: And it is not reading any email. There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: [Mon Aug 21 11:37:13 2017] otrs.Daemon.pl: DBD::mysql::db do failed: Deadlock found ...
- 21 Aug 2017, 16:38
- Forum: Help
- Topic: Deadlock found when trying to get lock; try restarting transaction, SQL
- Replies: 0
- Views: 1968
Deadlock found when trying to get lock; try restarting transaction, SQL
Hello,
I'm receiving several errors:
Deadlock found when trying to get lock; try restarting transaction, SQL
Need ObjectID!
Need TicketID!
It was working fine, I didn't change nothing. I don't know what is it?
Please help
OTRS: 5.0.14
KIXCore: 5.0.9
KIX4OTRS: 8.0.10
DB: MySQL
I'm receiving several errors:
Deadlock found when trying to get lock; try restarting transaction, SQL
Need ObjectID!
Need TicketID!
It was working fine, I didn't change nothing. I don't know what is it?
Please help
OTRS: 5.0.14
KIXCore: 5.0.9
KIX4OTRS: 8.0.10
DB: MySQL
- 18 Aug 2017, 17:10
- Forum: General
- Topic: dynamic_field_value Tabla muy grande
- Replies: 0
- Views: 33946
dynamic_field_value Tabla muy grande
Hola,
la tabla dynamic_field_value esta demasiado grande y lo que tengo son 5 dynamic fields.
porque pasa esto?
ahora el sistema esta lento
la tabla dynamic_field_value esta demasiado grande y lo que tengo son 5 dynamic fields.
porque pasa esto?
ahora el sistema esta lento
- 18 Aug 2017, 17:08
- Forum: General
- Topic: ERROR Can't connect to MySQL server on (111)
- Replies: 1
- Views: 34811
ERROR Can't connect to MySQL server on (111)
Hola,
Estoy reciviendo este error sin haber cambiado nada en la configuracion.
alguien saber como resolverlo y porque pasa?
Gracias
Estoy reciviendo este error sin haber cambiado nada en la configuracion.
alguien saber como resolverlo y porque pasa?
Gracias
- 18 Aug 2017, 16:44
- Forum: Developers
- Topic: dynamic_field_value Table too big
- Replies: 0
- Views: 21422
dynamic_field_value Table too big
Hello,
Since I'm working with KIX4OTRS the table dynamic_field_value is increasing so fast. It is in 13707.81MB
what could be wrong?
The storage mode is FS not DB.
Thanks
Since I'm working with KIX4OTRS the table dynamic_field_value is increasing so fast. It is in 13707.81MB
what could be wrong?
The storage mode is FS not DB.
Thanks
- 18 Aug 2017, 16:42
- Forum: Developers
- Topic: ERROR Can't connect to MySQL server on "ip"
- Replies: 1
- Views: 22558
ERROR Can't connect to MySQL server on "ip"
Hello,
I'm receiving this error:
Can't connect to MySQL server on "ip"
what could be the error?
Thanks
I'm receiving this error:
Can't connect to MySQL server on "ip"
what could be the error?
Thanks
- 14 Aug 2017, 21:52
- Forum: Ayuda
- Topic: Mover OTRS a otro servidor
- Replies: 0
- Views: 33966
Mover OTRS a otro servidor
Hola,
Debo mover el otrs a otro servidor.
Ya hice un backup de la BD
Pero nose que mas debo hacer, principalmente porque cambie el storage mode a articleStorageFS.
Gracias
Debo mover el otrs a otro servidor.
Ya hice un backup de la BD
Pero nose que mas debo hacer, principalmente porque cambie el storage mode a articleStorageFS.
Gracias
- 14 Aug 2017, 21:14
- Forum: Help
- Topic: Move otrs to other server
- Replies: 1
- Views: 1515
Move otrs to other server
Hi,
I need to move OTRS to other server, so I backup the DB.
But what else I have to do? If I changed the storage mode to articleStorageFS.
Thanks
I need to move OTRS to other server, so I backup the DB.
But what else I have to do? If I changed the storage mode to articleStorageFS.
Thanks
- 07 Aug 2017, 23:46
- Forum: Developers
- Topic: An error occurred: Need TicketID! {URGENT} :(
- Replies: 0
- Views: 4023
An error occurred: Need TicketID! {URGENT} :(
Hello,
I'm trying to create a phone ticket and I received this error.
It was working like an hour ago... I didn't make any changes.
I searched the TicketCounter.log and showed me this: 312;2017-08-07;
I don't know what else I can check.
Any idea why it is happening?
I'm trying to create a phone ticket and I received this error.
It was working like an hour ago... I didn't make any changes.
I searched the TicketCounter.log and showed me this: 312;2017-08-07;
I don't know what else I can check.
Any idea why it is happening?
- 25 Jul 2017, 17:26
- Forum: Developers
- Topic: select two filters value in queue view
- Replies: 1
- Views: 14861
select two filters value in queue view
Hi, I added a dynamic field as a column in queue view, when I hit the filter button appears the options, however I only can choose one and it automatically search. Is it possible to choose more than one value? And how can I include the dynamic field variables as a filters in the search popup? Becaus...
- 19 Jul 2017, 23:50
- Forum: Developers
- Topic: OTRS has survey?
- Replies: 3
- Views: 4339
Re: OTRS has survey?
I don't have an online repository.
Is there a place I can download it? So I can upload it in package manager like KIX4OTRS for example.
Thanks!
Is there a place I can download it? So I can upload it in package manager like KIX4OTRS for example.
Thanks!
- 18 Jul 2017, 17:58
- Forum: Developers
- Topic: Add dynamic field in Bulk popup
- Replies: 0
- Views: 3914
Add dynamic field in Bulk popup
Hi,
How can I add a dynamic field in the Bulk popup?
I search AgentTicketBulk and there is not option for it in Frontend::Agent::Ticket::ViewBulk
How can I add a dynamic field in the Bulk popup?
I search AgentTicketBulk and there is not option for it in Frontend::Agent::Ticket::ViewBulk
- 14 Jul 2017, 17:58
- Forum: Developers
- Topic: OTRS has survey?
- Replies: 3
- Views: 4339
OTRS has survey?
Hello,
I'm wondering if OTRS has a survey for the closed tickets
I was thinking to add the survey link to the close notification but I need to match the survey to the ticket number
any ideas?
Thanks
I'm wondering if OTRS has a survey for the closed tickets
I was thinking to add the survey link to the close notification but I need to match the survey to the ticket number
any ideas?
Thanks
- 11 Jul 2017, 19:29
- Forum: Developers
- Topic: Is it possible to avoid lock the ticket when it changes the owner inside the tickt?
- Replies: 2
- Views: 35241
Is it possible to avoid lock the ticket when it changes the owner inside the tickt?
Hello, I know that in queue view and bulk there is a unlock tickets option. But, Is it possible to avoid lock the ticket when it changes the owner inside the ticket? I'm using KIX4OTRS so the change owner option is in the regular menu and also in ticket core data tab. But I dont know if is possible ...
- 11 Jul 2017, 15:50
- Forum: Developers
- Topic: Put close time as column in queue view
- Replies: 2
- Views: 3779
Re: Put close time as column in queue view
I realized it is needed in Edit Config Settings in Ticket → Frontend::Agent::Ticket::ViewStatus but thanks.
However I need to show the ticket close time, do you now the variable name to show that value?
However I need to show the ticket close time, do you now the variable name to show that value?
- 10 Jul 2017, 16:59
- Forum: Developers
- Topic: Put close time as column in queue view
- Replies: 2
- Views: 3779
Put close time as column in queue view
Hello,
Do you know how to add close time or any other columns from ticket table as a column in queue view?
Thanks
Do you know how to add close time or any other columns from ticket table as a column in queue view?
Thanks
- 07 Jul 2017, 17:12
- Forum: Developers
- Topic: I dont know why I'm receiving this error
- Replies: 0
- Views: 3436
I dont know why I'm receiving this error
Hello,
Do you know what this error means?
I don't know why I'm receiving this error
Do you know what this error means?
I don't know why I'm receiving this error
- 05 Jul 2017, 23:24
- Forum: Developers
- Topic: Check email answerOrthography
- Replies: 4
- Views: 4365
Re: Check email answerOrthography
Thanks!!!
- 05 Jul 2017, 21:35
- Forum: Developers
- Topic: Check email answerOrthography
- Replies: 4
- Views: 4365
Re: Check email answerOrthography
Hi, I don't know if it is failing because is a pop up window. But it doesn't check. These are my option on right click: badCheckSpelling.png Is there something I have to configure in Firefox? I followed these steps and restarted Firefox and still it doesn't check: 1-Click the menu button and choose ...