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by cris12345
14 Aug 2017, 21:52
Forum: Ayuda
Topic: Mover OTRS a otro servidor
Replies: 0
Views: 53

Mover OTRS a otro servidor

Hola,

Debo mover el otrs a otro servidor.
Ya hice un backup de la BD
Pero nose que mas debo hacer, principalmente porque cambie el storage mode a articleStorageFS.

Gracias
by cris12345
14 Aug 2017, 21:14
Forum: Help
Topic: Move otrs to other server
Replies: 1
Views: 89

Move otrs to other server

Hi,

I need to move OTRS to other server, so I backup the DB.
But what else I have to do? If I changed the storage mode to articleStorageFS.

Thanks
by cris12345
07 Aug 2017, 23:46
Forum: OTRS Developers
Topic: An error occurred: Need TicketID! {URGENT} :(
Replies: 0
Views: 70

An error occurred: Need TicketID! {URGENT} :(

Hello,

I'm trying to create a phone ticket and I received this error.

It was working like an hour ago... I didn't make any changes.

I searched the TicketCounter.log and showed me this: 312;2017-08-07;

I don't know what else I can check.
Any idea why it is happening?

NeedTicketID.PNG
by cris12345
25 Jul 2017, 17:26
Forum: OTRS Developers
Topic: select two filters value in queue view
Replies: 1
Views: 77

select two filters value in queue view

Hi, I added a dynamic field as a column in queue view, when I hit the filter button appears the options, however I only can choose one and it automatically search. Is it possible to choose more than one value? And how can I include the dynamic field variables as a filters in the search popup? Becaus...
by cris12345
19 Jul 2017, 23:50
Forum: OTRS Developers
Topic: OTRS has survey?
Replies: 3
Views: 197

Re: OTRS has survey?

I don't have an online repository.
Is there a place I can download it? So I can upload it in package manager like KIX4OTRS for example.

Thanks!
by cris12345
18 Jul 2017, 17:58
Forum: OTRS Developers
Topic: Add dynamic field in Bulk popup
Replies: 0
Views: 94

Add dynamic field in Bulk popup

Hi,
How can I add a dynamic field in the Bulk popup?

I search AgentTicketBulk and there is not option for it in Frontend::Agent::Ticket::ViewBulk
by cris12345
14 Jul 2017, 17:58
Forum: OTRS Developers
Topic: OTRS has survey?
Replies: 3
Views: 197

OTRS has survey?

Hello,

I'm wondering if OTRS has a survey for the closed tickets

I was thinking to add the survey link to the close notification but I need to match the survey to the ticket number :(

any ideas?

Thanks
by cris12345
11 Jul 2017, 19:29
Forum: OTRS Developers
Topic: Is it possible to avoid lock the ticket when it changes the owner inside the tickt?
Replies: 0
Views: 128

Is it possible to avoid lock the ticket when it changes the owner inside the tickt?

Hello, I know that in queue view and bulk there is a unlock tickets option. But, Is it possible to avoid lock the ticket when it changes the owner inside the ticket? I'm using KIX4OTRS so the change owner option is in the regular menu and also in ticket core data tab. But I dont know if is possible ...
by cris12345
11 Jul 2017, 15:50
Forum: OTRS Developers
Topic: Put close time as column in queue view
Replies: 2
Views: 170

Re: Put close time as column in queue view

I realized it is needed in Edit Config Settings in Ticket → Frontend::Agent::Ticket::ViewStatus but thanks.

However I need to show the ticket close time, do you now the variable name to show that value?
by cris12345
10 Jul 2017, 16:59
Forum: OTRS Developers
Topic: Put close time as column in queue view
Replies: 2
Views: 170

Put close time as column in queue view

Hello,

Do you know how to add close time or any other columns from ticket table as a column in queue view?

Thanks
by cris12345
07 Jul 2017, 17:12
Forum: OTRS Developers
Topic: I dont know why I'm receiving this error
Replies: 0
Views: 79

I dont know why I'm receiving this error

Hello,

Do you know what this error means?
I don't know why I'm receiving this error

L_BD7.tmp.PNG
by cris12345
05 Jul 2017, 23:24
Forum: OTRS Developers
Topic: Check email answerOrthography
Replies: 4
Views: 141

Re: Check email answerOrthography

Thanks!!! :)
by cris12345
05 Jul 2017, 21:35
Forum: OTRS Developers
Topic: Check email answerOrthography
Replies: 4
Views: 141

Re: Check email answerOrthography

Hi, I don't know if it is failing because is a pop up window. But it doesn't check. These are my option on right click: badCheckSpelling.png Is there something I have to configure in Firefox? I followed these steps and restarted Firefox and still it doesn't check: 1-Click the menu button and choose ...
by cris12345
05 Jul 2017, 16:26
Forum: OTRS Developers
Topic: Check email answerOrthography
Replies: 4
Views: 141

Check email answerOrthography

Hello,
Any of you know if is possible to add some check Orthography/grammatical in the email reply that is the AgentTicketCompose?
And copy format function?
format.PNG
by cris12345
05 Jul 2017, 16:18
Forum: OTRS Developers
Topic: Copy TABLE email body data into ticket fields
Replies: 4
Views: 256

Re: Copy TABLE email body data into ticket fields

Sure, I attached two images. One is how the email body looks and the other is how the table structure is without borders.
Basically is a title, then appears the table (2 columns) and the rows count can change and later other title.

Thanks
by cris12345
23 Jun 2017, 21:34
Forum: OTRS Developers
Topic: Copy TABLE email body data into ticket fields
Replies: 4
Views: 256

Re: Copy TABLE email body data into ticket fields

Yes I used it.
But is not what I need because I can find data from body searching and specific word.
Or maybe has a functionality that I don't know
Because sometimes the field can be null or is a name so I have to read it because I don't know the options it can contains.
by cris12345
21 Jun 2017, 00:03
Forum: OTRS Developers
Topic: Copy TABLE email body data into ticket fields
Replies: 4
Views: 256

Copy TABLE email body data into ticket fields

Hello, Is there a way to create a ticket based on a table in the email body? where the body table ihas only two columns: "Columns Name List"| "Values" For example: Type | type1 RequestorName | Cristina Location | CR ...etc So I want that OTRS ticket type automatically be complete...
by cris12345
20 Jun 2017, 21:23
Forum: OTRS Developers
Topic: Attachments Download button on articles doesnt work
Replies: 2
Views: 168

Re: Attachments Download button on articles doesnt work

Thanks! that works. I thought everyone has access to all the action inside the ticket.

Thanks for your help!
by cris12345
19 Jun 2017, 21:28
Forum: OTRS Developers
Topic: Attachments Download button on articles doesnt work
Replies: 2
Views: 168

Attachments Download button on articles doesnt work

Hello, I don't know if this is KIX4OTRS or OTRS but when I installed KIX4OTRS it divides the ticket in some tabs like articles, core data, attachments, object link, etc. I realized there are 2 ways to download an attachment, 1- in the attachment tab and 2- in the article tab near to the print and re...
by cris12345
17 Jun 2017, 00:00
Forum: OTRS Developers
Topic: Is there a maximun ticket amount that I can received at the same time?
Replies: 1
Views: 160

Is there a maximun ticket amount that I can received at the same time?

Hello Is a restricted amount of tickets that we can received in the free version? or an maximum users connected at the same time? Because I'm testing the free version and I realized some emails are not getting into the queue and also are not in the closed section. And we are 3 people only. So I dont...
by cris12345
05 Jun 2017, 21:17
Forum: OTRS Developers
Topic: Ticket Creation Time in queue columns
Replies: 0
Views: 134

Ticket Creation Time in queue columns

Hello,

I saw queue view use a "age" field but I'm wondering if is possible to show the creation time field as a column in the queue view.
A column like ticket number, title, etc.
Because searching by name in the settings buttons creation time is not available.

Thanks
by cris12345
31 May 2017, 20:33
Forum: General
Topic: URGENT HELP!: Can't locate Kernel/Config.pm
Replies: 4
Views: 358

Re: URGENT HELP!: Can't locate Kernel/Config.pm

yes, you're right! THANK YOU SO MUCH!!
by cris12345
31 May 2017, 20:09
Forum: General
Topic: URGENT HELP!: Can't locate Kernel/Config.pm
Replies: 4
Views: 358

URGENT HELP!: Can't locate Kernel/Config.pm

Hi, I was trying to add ACL code in the Config.pm. 1- First I copied the Config.pm file to my personal folder 2- Added the ACL code 3-Moved the file to Kernel folder 4- And then I received this error in browser: "Internal Server Error The server encountered an internal error or misconfiguration...
by cris12345
26 May 2017, 22:57
Forum: OTRS Developers
Topic: Help with ACL
Replies: 4
Views: 327

Re: Help with ACL

Thanks for your answer!

If I used the syntax :

Possible => {
Ticket => {
DynamicField_<name> => ['some value'],

In which file (path) should I include it?
by cris12345
26 May 2017, 21:08
Forum: OTRS Developers
Topic: Help with ACL
Replies: 4
Views: 327

Re: Help with ACL

Hi, Thanks! I used Possible but in the next action I have to specified the values for a dynamic field dropwdown and that is what I don't know how to do it. What I did: After select Possible dynamic field is not an option also inside ticket, so I selected ticket and wrote dynamicfield_name and then i...
by cris12345
26 May 2017, 19:38
Forum: OTRS Developers
Topic: SLA time format doubt
Replies: 1
Views: 210

SLA time format doubt

Hello, Quick question, the SLA is saving the minutes amount according to each calendar, but in somehow it saved the final hour in a regular time format? I mean, If a ticket is created at 3pm and only have 2hours of SLA I have to write 120 in solution time section on the SLA. But in the database tabl...
by cris12345
22 May 2017, 23:15
Forum: OTRS Developers
Topic: Help with ACL
Replies: 4
Views: 327

Help with ACL

Hello, first time using ACL and I don't understand it very well. I'm trying to filter a dropdown values after the selection in another dropdown before. Both dropdowns are dynamic fields. What I'm doing is: First in the Match settings section selecting Properties >> DynamicField >> DynamicField_Name ...
by cris12345
10 May 2017, 21:36
Forum: OTRS Developers
Topic: Avoid re-open ticket
Replies: 2
Views: 219

Re: Avoid re-open ticket

great! thanks! :)
by cris12345
10 May 2017, 18:11
Forum: OTRS Developers
Topic: Avoid re-open ticket
Replies: 2
Views: 219

Avoid re-open ticket

Hello, Can I avoid re-open ticket when they are already closed? I know if the client answer the email that already has a ticket number in the subject it will add the answer to the ticket. But I need to avoid that, even if the client doesn't remove the ticket number in the subject, I need that a new ...
by cris12345
08 May 2017, 21:50
Forum: OTRS Developers
Topic: SendmailModule::CMD for SMPT
Replies: 1
Views: 164

SendmailModule::CMD for SMPT

Hi,

Is necessary change the SendmailModule::CMD in the Core::Sendmail page if I changed the SendmailModule to SMPT instead of Sendmail?

If yes, what is the correct value in SendmailModule::CMD?

Thanks
by cris12345
05 May 2017, 17:12
Forum: OTRS Developers
Topic: Send Emails issue
Replies: 1
Views: 228

Send Emails issue

Hello,

How the send emails feature works?

It is only working in a Intranet using company emails but when I tried to send an email to gmail for example it fails: "reason: 550 Host unknown."
However our outlook allows us to send external emails.

Thanks
by cris12345
28 Apr 2017, 01:06
Forum: OTRS Developers
Topic: How can I set a default type in the New Phone ticket page?
Replies: 5
Views: 310

Re: How can I set a default type in the New Phone ticket page?

haha thanks!! I will try with AgentTicketPhone.pm
by cris12345
28 Apr 2017, 01:02
Forum: OTRS Developers
Topic: Is there a way that "customer user" field will not be mandatory? Creating phone tickets
Replies: 2
Views: 223

Re: Is there a way that "customer user" field will not be mandatory? Creating phone tickets

Hi, For MX Checker do you mean a field called CheckMXRecord? I attached a photo of it. I changed it to No. I'm not able to unchecked it but I set in no, however it doesn't worked. Is still mandatory. I have installed KIXCore and KIX4OTRS, I don't know if that is the reason why is disable to unchecke...
by cris12345
25 Apr 2017, 17:17
Forum: OTRS Developers
Topic: How can I set a default type in the New Phone ticket page?
Replies: 5
Views: 310

How can I set a default type in the New Phone ticket page?

Hi,

I didn't find an option in the sysconfig to set the type default in New Phone ticket

Does anyone know how can I set a default type in the New Phone ticket page?

Thanks for your help!
by cris12345
25 Apr 2017, 16:51
Forum: OTRS Developers
Topic: Is there a way that "customer user" field will not be mandatory? Creating phone tickets
Replies: 2
Views: 223

Is there a way that "customer user" field will not be mandatory? Creating phone tickets

Hello,

Is there a way that "customer user" field will not be mandatory? Creating phone tickets

or that "customer user" field accept simple text in "new phone ticket" page?

Because right now is only accepting emails.

Thanks for your help!
by cris12345
18 Apr 2017, 19:34
Forum: OTRS Developers
Topic: add agent in reports?
Replies: 2
Views: 270

Re: add agent in reports?

Thanks!! :)
by cris12345
10 Apr 2017, 23:51
Forum: OTRS Developers
Topic: remove mandatory from customer user field in the new phone ticket
Replies: 0
Views: 236

remove mandatory from customer user field in the new phone ticket

Hello

Is a way to remove the mandatory attribute from "customer user" field in the new phone ticket?
by cris12345
10 Apr 2017, 17:52
Forum: OTRS Developers
Topic: add agent in reports?
Replies: 2
Views: 270

add agent in reports?

Hello,

Is it possible to add agent in the Y-axis or X-axis?

Thanks
by cris12345
06 Apr 2017, 22:53
Forum: OTRS Developers
Topic: Can new phone ticket page accept simple text in customer user field?
Replies: 1
Views: 194

Re: Can new phone ticket page accept simple text in customer user field?

or if there is a way that "customer user" field will not be mandatory?
by cris12345
06 Apr 2017, 22:52
Forum: OTRS Developers
Topic: Can new phone ticket page accept simple text in customer user field?
Replies: 1
Views: 194

Can new phone ticket page accept simple text in customer user field?

Hi,

Is there a way that "customer user" field accept simple text in "new phone ticket" page?
Because right now is only accepting emails.

Thanks
by cris12345
06 Apr 2017, 17:39
Forum: OTRS Developers
Topic: Re-open tickets?
Replies: 2
Views: 287

Re: Re-open tickets?

That's right, thanks!
by cris12345
06 Apr 2017, 17:38
Forum: OTRS Developers
Topic: Change the word State to Status, is it possible?
Replies: 3
Views: 338

Re: Change the word State to Status, is it possible?

sorry to the late response, yes that´s what I did, changed it in the en.pm file
Thanks!
by cris12345
03 Apr 2017, 20:48
Forum: General
Topic: No such binary: /usr/sbin/sendmail!
Replies: 7
Views: 344

Re: No such binary: /usr/sbin/sendmail!

I don't have one, that´s why I asked in this forums...
by cris12345
03 Apr 2017, 19:39
Forum: General
Topic: No such binary: /usr/sbin/sendmail!
Replies: 7
Views: 344

Re: No such binary: /usr/sbin/sendmail!

I dont know if I have installed postfix because this file doesnt exist:
sudo vi /etc/postfix/main.cf
by cris12345
03 Apr 2017, 19:34
Forum: General
Topic: No such binary: /usr/sbin/sendmail!
Replies: 7
Views: 344

Re: No such binary: /usr/sbin/sendmail!

I already installed sendmail
I don't received the error.... but also I don't received the emails haha

Is necessary change something in the core:sendemail?
by cris12345
03 Apr 2017, 19:00
Forum: General
Topic: No such binary: /usr/sbin/sendmail!
Replies: 7
Views: 344

No such binary: /usr/sbin/sendmail!

Hello,

When I try to answer an email or reset a password in the client side, this error appears: No such binary: /usr/sbin/sendmail!

This looks empty in the server side
>ls -l /usr/sbin/sendmail*

and there is any folder like this:
/etc/postfix/

we reset server, what could be changed?
by cris12345
31 Mar 2017, 23:09
Forum: OTRS Developers
Topic: Re-open tickets?
Replies: 2
Views: 287

Re-open tickets?

Is it a way to re-open a ticket?
I mean if a ticket is already closed but the client send an email OTRS doesn't alert me right now, so I want to be notify.
by cris12345
31 Mar 2017, 16:17
Forum: OTRS Developers
Topic: Change the word State to Status, is it possible?
Replies: 3
Views: 338

Change the word State to Status, is it possible?

Hello,
How can I change the de wording of State to Status?
is it is in the database?

Thanks

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