Znuny and ((OTRS)) Community Edition

Hello Have a process ticket. I need to keep the ticket's owner login in the dynamic field (for test purposes it is "DynFieldTxtText") TransitionAction-3252834ceb7f8f3063d3d27595b54b43: ChangeTime: 2017-07-17 16:53:30 Config: Config: DynFieldTxtText: <OTRS_TICKET_OWNER_UserLogin> Module: Ke...

root wrote:

Code: Select all

sqlplus user/pass@connect @scriptname

Thanks, it really works!!!

The DB structure updated successfully, so I got access to further steps

your Oracle DBA should be able to run the script via sqlplus Yes, this is the right idea. But there is a small problem: now there is no DBA available, and I do not have enough experience for independent actions that are not described in the manual. Although in any case there is no fear of making a ...

When upgrading OTRS from version 4 to 5, there was a problem with the migration of the database. Specifically - at the stage of updating the structure of the database. In the OTRS update guide, this is 6.1 "Database Update Schema". There options for MySQL are described in detail cat script...