Znuny and ((OTRS)) Community Edition

I solved the problem. I added an ArticleCreate event.

Hello, OTRS 5.0.16 How do I configure OTRS to send an email notification to the ticket owner when the answer was added by the responsible? At every reply by the person responsible for the ticket should be sent a notification to the owner. I set this notification: Event:NotificationFollowUp Filter: e...

reneeb wrote:As far as I know this is not configurable.

In version 4 was OTRS is visible by default.

It is possible to Tree List was visible as developed?

reneeb wrote:Which dialog (new ticket, answer ticket)? And which field? are you talking about?

I want to show ShowTreeSelection when reporting new notification for customer.

Hello, When I updated the OTRS 4.0.12 to 5.0.16, the view of the customer can not see ShowTreeSelection. The source of the page I have: <a href="#" title="Show Tree Selection" class="ShowTreeSelection" style="display: none;"><span>Show Tree Selection</span><i ...