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by Rsardinha
04 Dec 2017, 17:33
Forum: General
Topic: IO::Socket::SSL problems
Replies: 0
Views: 979

IO::Socket::SSL problems

Hello, I've tried to upgrade my perl trought CPAN shell an it not worked well Now i've stop to receive mail from my default mailaccount, checking it into the logs i could see: [Mon Dec 04 13:18:07 2017] [error] [Mon Dec 4 13:18:06 2017] -e: To use SSL please install IO::Socket::SSL with version>=2.0...
by Rsardinha
01 Jun 2017, 15:02
Forum: General
Topic: Define CustomerID and SLA before answer a ticket
Replies: 1
Views: 536

Re: Define CustomerID and SLA before answer a ticket

I'm trying to do it using ACL, but without success. The idea is when a ticket came to the agent queue the only option that he have is define the service and SLA under priority option. After this if the customer company is not filled, the agent must create the customer user. Is it possible? Screen Sh...
by Rsardinha
30 May 2017, 16:07
Forum: General
Topic: Define CustomerID and SLA before answer a ticket
Replies: 1
Views: 536

Define CustomerID and SLA before answer a ticket

Is there a way to force my agents to fill the customer ID (for new customers) and fill the service and SLA fields before answer a ticket?
by Rsardinha
23 May 2017, 20:34
Forum: General
Topic: Clock 2 dial in OTRS 5
Replies: 5
Views: 534

Re: Clock 2 dial in OTRS 5

Where can i modify the link of Customer User/Company? Usually in Kernel/Config.pm, maybe in a *.pm in Kernel/Config/Files/ and if you did not modified it until no in Kernel/Config/Defaults.pm (don't modify this file, copy relevant parts into Kernel/Config.pm I am trying to modify the click 2 dial o...
by Rsardinha
23 May 2017, 19:14
Forum: General
Topic: Clock 2 dial in OTRS 5
Replies: 5
Views: 534

Re: Clock 2 dial in OTRS 5

By configuring/modifying the link of a value in the CustomerUser/Company mapping to sth. like call://[% Data.UserPhone %] is this possible. Which URL you have to create depends on your VoIP client. Where can i modify the link of Customer User/Company? I am trying to modify the click 2 dial old scri...
by Rsardinha
23 May 2017, 17:05
Forum: General
Topic: Clock 2 dial in OTRS 5
Replies: 5
Views: 534

Clock 2 dial in OTRS 5

Hello,

I've found an old post of click2call using asterisk in otrs 3. It look pretty old. Is there some alternative to OTRS dial using asterisk?

Regards,

rangel
by Rsardinha
12 May 2017, 20:56
Forum: Help
Topic: remove a queue from 7 days stats
Replies: 3
Views: 464

Re: remove a queue from 7 days stats

but zabbix queue only had users permission. What permission are you ask for remove?
If i read right the Dashboard generic module source are only counting the open tickets, without checking the permission.
by Rsardinha
12 May 2017, 14:41
Forum: Help
Topic: remove a queue from 7 days stats
Replies: 3
Views: 464

remove a queue from 7 days stats

Dear community, I have a zabbix server integrated with my OTRS oppening tickets to each issue through the otrs and zabbix API. It working perfect. but my 7 days stats now is useless, because it is counts each issue created by zabbix and the issues created by my customers. Is there a way to remove or...
by Rsardinha
30 Mar 2017, 16:40
Forum: Help
Topic: Bulk change of ownership
Replies: 0
Views: 254

Bulk change of ownership

Dear admins, I've made some bulk updates in my tickets and all of then have changed to my ownership. I can find the last owner thought the database, but i can't find a way to give back the ownership to the last agent. I've tried to do it directly in database (no success) and looking for a command li...
by Rsardinha
10 Mar 2017, 14:23
Forum: General
Topic: Auto link a CI to a ticket
Replies: 4
Views: 526

Auto link a CI to a ticket

Hello, I am using OTRS5.0.16 integrated with a Zabbix server trough the API to open and close a new ticket during an issue with my server. I wish to auto link a CI to this ticket( maybe using system monitoring) but i have no idea in how to connect the ticket to a CI in my CMDB. I've installed the Dy...
by Rsardinha
12 Feb 2017, 01:20
Forum: Help
Topic: Error on reply a ticket
Replies: 5
Views: 376

Re: Error on reply a ticket

exactly, thanks, it is solved.
by Rsardinha
10 Feb 2017, 19:49
Forum: Ajuda
Topic: Erro ao responder no 5.0.16
Replies: 1
Views: 259

Re: Erro ao responder no 5.0.16

Encontrei isso no log de erro do apache. ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Feb 10 02:08:50 2017 Message: SMTP authentication failed: 500Need MIME::Base64 and Authen::SASL todo auth! Enable Net::SMTP debug for more info! RemoteAddress: 200.152.177.38 RequestURI: /otrs/index.pl Trace...
by Rsardinha
10 Feb 2017, 18:23
Forum: Tutoriais
Topic: Configurar e-mail de siada usando SMTP
Replies: 2
Views: 2561

Re: Configurar e-mail de siada usando SMTP

:) Muito obrigado pela informação. Para configurar um cliente de e-mail, você precisa inserir o endereço do servidor SMTP que é responsável pela entrega de seus e-mails. Felizmente, a configuração dos servidores SMTP é geralmente muito fácil - basta abrir o software cliente de e-mail e adicionar os...
by Rsardinha
10 Feb 2017, 18:20
Forum: Help
Topic: Error on reply a ticket
Replies: 5
Views: 376

Re: Error on reply a ticket

I am using SMTP under google apps(G Suite). OTRS 5 had any changes in SMTP functions?

Thanks and Best Regards,
Rangel Sardinha
by Rsardinha
10 Feb 2017, 18:18
Forum: Help
Topic: Error on reply a ticket
Replies: 5
Views: 376

Re: Error on reply a ticket

It's working fine in OTRS 4.0.6. Checking the logs when i've tried 5.06 i found this: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Feb 10 02:08:50 2017 Message: SMTP authentication failed: 500Need MIME::Base64 and Authen::SASL todo auth! Enable Net::SMTP debug for more info! RemoteAddress: 20...
by Rsardinha
10 Feb 2017, 06:28
Forum: Ajuda
Topic: Erro ao responder no 5.0.16
Replies: 1
Views: 259

Erro ao responder no 5.0.16

Bom dia pessoal. Migrei do 4.0.6 para latest 5.0.16 I can login, transfer ownership, designate customers, agent, but if I reply I get this error Posso logar. Transferir chamado. Designar cliente e agente mas se vou responder tenho esse erro Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri...
by Rsardinha
10 Feb 2017, 06:21
Forum: Help
Topic: Error on reply a ticket
Replies: 5
Views: 376

Error on reply a ticket

I' ve migrated from 4.0.6 to latest 5.0.16 I can login, transfer ownership, designate customers, agent, but if I reply I get this error Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Feb 10 02:08:50 2017 Message: Impossible to send message to: rangel@hsg.com.br . RemoteAddress: 200.152....

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