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by Rsardinha
10 Mar 2017, 14:23
Forum: General
Topic: Auto link a CI to a ticket
Replies: 4
Views: 127

Auto link a CI to a ticket

Hello, I am using OTRS5.0.16 integrated with a Zabbix server trough the API to open and close a new ticket during an issue with my server. I wish to auto link a CI to this ticket( maybe using system monitoring) but i have no idea in how to connect the ticket to a CI in my CMDB. I've installed the Dy...
by Rsardinha
12 Feb 2017, 01:20
Forum: Help
Topic: Error on reply a ticket
Replies: 5
Views: 149

Re: Error on reply a ticket

exactly, thanks, it is solved.
by Rsardinha
10 Feb 2017, 19:49
Forum: Ajuda
Topic: Erro ao responder no 5.0.16
Replies: 1
Views: 97

Re: Erro ao responder no 5.0.16

Encontrei isso no log de erro do apache. ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Feb 10 02:08:50 2017 Message: SMTP authentication failed: 500Need MIME::Base64 and Authen::SASL todo auth! Enable Net::SMTP debug for more info! RemoteAddress: 200.152.177.38 RequestURI: /otrs/index.pl Trace...
by Rsardinha
10 Feb 2017, 18:23
Forum: Tutoriais
Topic: Configurar e-mail de siada usando SMTP
Replies: 2
Views: 1797

Re: Configurar e-mail de siada usando SMTP

:) Muito obrigado pela informação. Para configurar um cliente de e-mail, você precisa inserir o endereço do servidor SMTP que é responsável pela entrega de seus e-mails. Felizmente, a configuração dos servidores SMTP é geralmente muito fácil - basta abrir o software cliente de e-mail e adicionar os...
by Rsardinha
10 Feb 2017, 18:20
Forum: Help
Topic: Error on reply a ticket
Replies: 5
Views: 149

Re: Error on reply a ticket

I am using SMTP under google apps(G Suite). OTRS 5 had any changes in SMTP functions?

Thanks and Best Regards,
Rangel Sardinha
by Rsardinha
10 Feb 2017, 18:18
Forum: Help
Topic: Error on reply a ticket
Replies: 5
Views: 149

Re: Error on reply a ticket

It's working fine in OTRS 4.0.6. Checking the logs when i've tried 5.06 i found this: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Feb 10 02:08:50 2017 Message: SMTP authentication failed: 500Need MIME::Base64 and Authen::SASL todo auth! Enable Net::SMTP debug for more info! RemoteAddress: 20...
by Rsardinha
10 Feb 2017, 06:28
Forum: Ajuda
Topic: Erro ao responder no 5.0.16
Replies: 1
Views: 97

Erro ao responder no 5.0.16

Bom dia pessoal. Migrei do 4.0.6 para latest 5.0.16 I can login, transfer ownership, designate customers, agent, but if I reply I get this error Posso logar. Transferir chamado. Designar cliente e agente mas se vou responder tenho esse erro Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri...
by Rsardinha
10 Feb 2017, 06:21
Forum: Help
Topic: Error on reply a ticket
Replies: 5
Views: 149

Error on reply a ticket

I' ve migrated from 4.0.6 to latest 5.0.16 I can login, transfer ownership, designate customers, agent, but if I reply I get this error Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Feb 10 02:08:50 2017 Message: Impossible to send message to: rangel@hsg.com.br . RemoteAddress: 200.152....

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