Znuny and ((OTRS)) Community Edition

Our infra make it happen, but they told us it's native from OTRS. I'm just from support team, but this bug comes to me to fix.

For pattern, OTRS save cache on disc, we change to memory, and now our application works more fast, but after this change, this bug appears, when the script to close the tickets run, close those tickets but only on database, on OTRS they appear solved yet, and it's possible to customers reopen the t...

My OTRS version is 5.0.10.

When we change the way of OTRS use cache, all tickets closed with script, appear solved on OTRS, but in database they are closed, and they received the closed note.

I didn't know what I need to do anymore.

Thanks for help!

Guys,

No one know nothing about this issue?

I think it's an OTRS bug, but I didn't saw nothing in patch note or bug notes.

Thanks all.

Hello all, I have a little problem, we are change the way OTRS use the cache, from disc to memory, but after that change, many tickets are closed, but when I open the ticket, they are still solved and all buttons had appear normally, making possible the customer reopen the ticket. The strange is, wh...

Guys, Thanks all for your time and patience with my problem. No one solutions can solve my problem, and I use the version 5.0.10 in others servers, and function very well, I looked all files related to this action (AgentTicketSearch), all files are the same in all servers, inclusive, I changed the f...

fcasal wrote:Which otrs version are you using? if is 5.0.10 is strongly recommended to update to the last patch level because many bugs were corrected.

Yeah, the version is 5.0.10, the only solution is just an update?

Thanks for help!

Guys,

No one has passed through this problem yet?

Please, I'm lost.

Thanks all!!!

Hello guys, I need a help with this search menu (magnifying glass menu), when I select the service attribute, don't appears any service, only bring a disabled field, look this pic bellow: Screenshot_3.png I looked all the files related to AgentTicketSearch, compared with others OTRS with has this fi...

Hi all,

I have a problem with my customer history in my "AgentTicketPhone" action, my problem is the history not shows only the tickets from the customer i selected, shows from all customers.

Someone has passed this issue?

Thanks for help me!!!

reneeb,

I solved with your tip, thanks a lot man!!!

Att,
Paulo Gledson

Hello guys, I need create a new field in my Services page, I can create the field inside the view, but, anyone knows what files I need change too? I found the View (Templates/Standard) and Model (Kernel/Modules), i think it's correct, but i can't find de Controller files, can you help me? Screenshot...

Thanks for your help, but i found a solution, and the problem was in my homologation machine, i don't know why, but in production works well.

Hugs!!!

Hi all, Guys, i need help with one thing, i install the ticket recurring in the OTRS, i'm using OTRS's version 5.0.10, all files are ok (I guess), the recurring button appears normally, but when i'll change the ticket to the recurring state, nothing happens with the state, log shows nothing and i'm ...

Thanks for answer me, but it's not possible to use less services, I'll continue looking for.

Thanks again!

Hello all, I need a help with the search service on ticket create, the time for search is too fast, I need set at least 2 sec in this search after someone ending typing, because how is today instantly, when someone typing anything, the search is frozen for 10~15 sec maybe, before finish typing and b...

@reneeb and @wurzel

Thanks both for help me.

The location of this "lock link", I already knew, what I didn't knew was if I need mark "lock" in all tickets. If I mark "lock" this error disappears?

I'll make some tests here. I appreciate all your help guys.

@reneeb

Thanks, but the table is here:
@wurzel

Thanks, but clicking on lock where? o.O

Thanks reneeb,

Here is the error message:
Please, ignore that error about "PostMasterMailBox", it's because some customers are trying to open a ticket using e-mail with an attachment more big than 16MB.

Here is the code:
Thanks again for your help!!!

You could use http://opar.perl-services.de/dist/QuickClose for that. Create a "QuickClose" where you set a subject like "my ticket" and a text like "It's my ticket now" and tick the checkout "Agent becomes Owner". Then you get a dropdown in the ticket overvie...

Ninguém passou por esse problema ou tem alguma noção do que pode ser?

Já verifiquei de tudo aqui e aparentemente está tudo correto no OTRS.

http://joxi.ru/5mdz1BEHWx8KA1 1. It doesn't work with AD 2. VIP$ - may be extra $ ? 1. It's my fault, and you is right, never will works like that, but is not the problem yet, I deleted and I created it wrong, but still not works. 2. No, not works yet for AD, just for DB, I think I'll lose my hairs...

I'm almost giving up, everything seems to be normal, but just don't works. You should show proof screenshots: 1. Customer with attributes 2. Ticket info with Service, SLA, etc. 3. SLA selection window 4. ACL I could not insert 4 screenshots, I don't know why. 2. Ticket info with Service, SLA, etc. ...

I'm almost giving up, everything seems to be normal, but just don't works. You should show proof screenshots: 1. Customer with attributes 2. Ticket info with Service, SLA, etc. 3. SLA selection window 4. ACL Here's the screenshots: 1. Customer with attributes otrs5-customer.png 3. Ticket info with ...

1. otrs/index.pl?Action=AdminCustomerUserService 2. otrs/index.pl?Action=AdminSLA Oh, here is different, just "Customer User <-> Service", and it's ok here, no one relations, and AdminSLA too, all SLA associated with Services correctly. I'm almost giving up, everything seems to be normal,...

alexus wrote:Try check Service <-> Customer and Service <-> SLA relations

Sorry, but I didn't found this: "Service <-> Customer and Service <-> SLA relations" in my OTRS.

Where I can find it?

I guess you have some attribute for customers which is mapped in dynamic field. And an ACL sets dependencies between SLA and dynamic field. Please check that your customers (from AD and internal DB) have NORMAL-VIP attribute. Thanks for answer me, I tried this but didn't worked, I had just a "...

Hello guys, I have a problem here in OTRS 5, referring to SLA, I already searched for this, but I can't found what I need. My problem is this, when I'll create a ticket, I need select the SLA and I'm using client "NORMAL" and "VIP", and when selected the user, the SLA get automat...

Olá pessoal, Estou com um probleminha aqui no OTRS 5, referente ao SLA, já dei uma pesquisada aqui no fórum, mas eu não achei o que preciso. Meu problema é o seguinte, quando vou criar um chamado, preciso selecionar o SLA, estou usando clientes NORMAL e VIP, e ao selecionar o cliente, o SLA automati...