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by otrsZeroCool
18 Apr 2018, 21:46
Forum: Help
Topic: process flow bug
Replies: 1
Views: 85

Re: process flow bug

was doing additional tests and faced this error
forum.jpg
by otrsZeroCool
18 Apr 2018, 14:28
Forum: Help
Topic: process flow bug
Replies: 1
Views: 85

process flow bug

Hello i need your advice or maybe somebody has faced somthing similar.. long story short - i have built a simple process flow, where i have a central activity with 3 dialogues - based on selected transition agent can go to next activity and so on.. i have a drop down DF which i have used for transit...
by otrsZeroCool
09 Apr 2018, 17:04
Forum: Help
Topic: event notification halp!
Replies: 5
Views: 220

Re: event notification halp!

Hi, You talking about the event TicketCustomerUpdate and using the customer interface. The TicketCustomerUpdate is thrown when an agent update the customer user of a ticket. There's no action in the customer interface which triggers this event. - Roy okay, is there any page where i can read about e...
by otrsZeroCool
09 Apr 2018, 16:16
Forum: Help
Topic: event notification halp!
Replies: 5
Views: 220

Re: event notification halp!

this is the even which works - TicketCreate + several filters based on my process form (i have tested it and when I select smth else not mentioned if this even notification settings - it does not work) TicketCreate.JPG this is the even TIcketCustomerUpdate with no additional filters (i have tested i...
by otrsZeroCool
09 Apr 2018, 14:35
Forum: Help
Topic: event notification halp!
Replies: 5
Views: 220

Re: event notification halp!

Hi, Which other events besied TicketCreate does not work? - Roy Hello, i tried TicketCustomerUpdate and TIcketPriorityUpdate (being logged in as cusotmer and from cusotmer's interface) - my test email was not sent when these events were involved I understand that i may do smth wrong, maybe you can ...
by otrsZeroCool
06 Apr 2018, 21:55
Forum: Help
Topic: event notification halp!
Replies: 5
Views: 220

event notification halp!

Hello, problem i have faced so i have an easy process flow - customer (hr) sends info though easy form - name, department, location (dropdown) i have created an even notification - TicketCreate + location=JC - this one works, sends email and everyhting is ok but when I try any other event it just do...
by otrsZeroCool
26 Feb 2018, 23:03
Forum: Помощь
Topic: непонятные проблемы в process management
Replies: 0
Views: 152

непонятные проблемы в process management

привет! столкнулся со странным поведением process management flow! никак не могу понять где кроется причина и как чинить суть forForum.JPG в activity 1 у меня 3 диалога - в каждом из них один и тот же dynamic field типа дроп даун и соотствественно при помощи ACL я сделал так чтоб при выборе из этого...
by otrsZeroCool
21 Dec 2017, 14:26
Forum: Help
Topic: Postmaster filter question
Replies: 4
Views: 339

Re: Postmaster filter question

what do you want to achieve? Why do you use negated filters? Hello i would like to move incoming to OTRS emails to different queues based on criterias for example if in a subject some word is mentioned, it should go to some exact Q, not the default one in generally i need to know how these filters ...
by otrsZeroCool
20 Dec 2017, 23:02
Forum: Help
Topic: Postmaster filter question
Replies: 4
Views: 339

Postmaster filter question

Hello, I stuck with filters, i guess the answer is very obvious but i have not found it yet this set of criteria works (the email goes to another Q + new responsible agent) works.JPG this set does not work at all! i tried other ways, it seems like it does not want to work when criteria is more than ...
by otrsZeroCool
05 Dec 2017, 20:56
Forum: Помощь
Topic: новый юзер -> в календарь
Replies: 0
Views: 381

новый юзер -> в календарь

Привет!
подскажите
у меня process flow - hr заполянет имя, фамилию, start date (динамическое поле) и сабмитает тикет в айтишный кью
как можно сделать так чтоб во время сабмита система сама добавляла агента нового based on start date в календарь? в данный момент делается это руками

заранее спасибо!
by otrsZeroCool
05 Dec 2017, 19:35
Forum: Help
Topic: Start date and Calendar
Replies: 0
Views: 254

Start date and Calendar

Hello guys (dear moderator, I think i have created such topic in a wrong place, sorry =( ) I have a process where HR puts info of a new hire, a start date (a dynamic field) and other info - how this info automatically appear in the Calendar? can you please advise? is it possible to do with sysconfig...
by otrsZeroCool
11 Apr 2017, 16:36
Forum: Помощь
Topic: Уведомление для process ticket
Replies: 5
Views: 729

Re: Уведомление для process ticket

1. Почты агента и клиента по тикету одинаковые? 2. Скриншот уведомления и истории тикета нужен почта клиента одна, а уведомление я хочу слать не агенту в отрс, а вообще на external имейл (у меня почта яху там стоит сейчас) версия отрс 4 event - TicketCreate у меня почемуто не отсылаются уведомления...
by otrsZeroCool
11 Apr 2017, 16:12
Forum: Помощь
Topic: Уведомление для process ticket
Replies: 5
Views: 729

Re: Уведомление для process ticket

alexus wrote:Привет!
Вот - http://otrs.ru/forum/viewtopic.php?f=4&t=1605
В 95% cлучаев помогает :)


не сильно помогло - вы видимо не поняли суть вопроса
а просто давать ссылку на инструкцию - спасибо,у меня есть такая на англ языке
by otrsZeroCool
10 Apr 2017, 20:17
Forum: Помощь
Topic: Уведомление для process ticket
Replies: 5
Views: 729

Уведомление для process ticket

всем привет! нужна помощь или совет действие - customer создает process ticket, заполняет dynamic fields я могу както отсылать уведомления при создании таких тикетов на какойто имейл гугл \ яху? я создал на ивент CreateTicket уведомление, но даже оно не срабатывает и ничего не отсылает подскажите по...
by otrsZeroCool
10 Apr 2017, 18:44
Forum: Help
Topic: Notifications on process ticket
Replies: 2
Views: 622

Notifications on process ticket

hello guys, i have checked Help topics before i opened this one and did not find any useful info/advice/solution/idea for myself :shock: what happens - otrs customer creates a process ticket filling several dynamic fields what i want else - i would like a notification to be sent to some google/yahoo...
by otrsZeroCool
22 Mar 2017, 16:30
Forum: Help
Topic: templates for process ticket
Replies: 0
Views: 259

templates for process ticket

Hello guys, so question - i have created a process with several dialog each dialog is sending some email from one otrs user to another (you know how it works) is there any way to add templates for it? so I could select the ready text and send it to another person withing otrs process checked google ...
by otrsZeroCool
21 Mar 2017, 21:57
Forum: Help
Topic: Problem with ACL on Process Ticket
Replies: 12
Views: 929

Re: Problem with ACL on Process Ticket

process id -> activity id -> activity dialog id = success :)
by otrsZeroCool
21 Mar 2017, 21:27
Forum: Help
Topic: Problem with ACL on Process Ticket
Replies: 12
Views: 929

Re: Problem with ACL on Process Ticket

i think once you create a proper acl for a process, you will get the idea how it works! so from your words it should look like this: <acl> <conditions> -process ID check -activity check (we know that one activity can have several activity dialogs) -activity dialog check -some dynamic field check </c...
by otrsZeroCool
21 Mar 2017, 21:07
Forum: Help
Topic: Problem with ACL on Process Ticket
Replies: 12
Views: 929

Re: Problem with ACL on Process Ticket

thanks first thing that i have noticed - we are talking about the process ticket and ACL - i do not see any "catching" of process id / activity id / activity dialog id - all these things should be in ACLs could you please try that? since we need to CATCH maximum criterias in order to make ...
by otrsZeroCool
21 Mar 2017, 20:46
Forum: Help
Topic: Problem with ACL on Process Ticket
Replies: 12
Views: 929

Re: Problem with ACL on Process Ticket

hey man
can you give screenshots of each acl and put them in the correct order one by one? like a diagram
by otrsZeroCool
21 Mar 2017, 20:28
Forum: Help
Topic: sizes of widgets
Replies: 2
Views: 304

Re: sizes of widgets

jojo wrote:the size is fixed, if more data needs to be displayed kilck on the +


thanks for your reply
then another quick question - when in process i go to dialog and send any email inside the process, is there any way to add templates?
i did not find anything like that in google =(
by otrsZeroCool
21 Mar 2017, 20:02
Forum: Help
Topic: sizes of widgets
Replies: 2
Views: 304

sizes of widgets

hello,

could you please advise how i can change the sizes of these widgets?
i have added them in sysconfig, these are dynamic fields widgets in ticket, agent view

many thanks in advance
by otrsZeroCool
24 Feb 2017, 22:54
Forum: Help
Topic: Dynamic Fields amount per line
Replies: 0
Views: 262

Dynamic Fields amount per line

Hello guys, here is my question.. for example i have a dialog in the created process and it has 7 dynamic filds that customer will fill in using the Ticket::Frontend::AgentTicketZoom###ProcessWidgetDynamicFieldGroups i devided them to groups (1st - 5 fields and 2nd - 2) and as a result from the agen...
by otrsZeroCool
15 Feb 2017, 22:18
Forum: Общие вопросы
Topic: process ticket вопрос
Replies: 5
Views: 816

Re: process ticket вопрос

Вот наше демо - http://demo.radiantsystem.com Помочь можем мы в реализации ваших задач, пишите в личку Ваши координаты, свяжемся, обсудим условия. Если же у вас нет бюджета на развитие системы, то бесплатно обучать разработке - это не наш профиль 8) вы переоцениваете себя и недооцениваете мои возмо...
by otrsZeroCool
15 Feb 2017, 21:13
Forum: Общие вопросы
Topic: process ticket вопрос
Replies: 5
Views: 816

Re: process ticket вопрос

alexus wrote:У нас большой опыт по реализации HR-процессов на нашем клиентском портале. По вашей задаче - нужен кустом без вариантов

можно больше деталей \ примеров \ ссылок ? я немного не понял ваш ответ и как он мне может помочь...
спасибо!
by otrsZeroCool
15 Feb 2017, 20:44
Forum: Общие вопросы
Topic: process ticket вопрос
Replies: 5
Views: 816

process ticket вопрос

всем привет форумчане! подскажите кто что может! я делаю process flow, суть такова - HR шлет письма с инфой о новых пользователях на наш helpdesk, он из dropdown выбирает его position, а каждая позишн несет за собой около 15-20 variables with values (ну типа скайп - да, спарк - нет , и тд)...еще мой...
by otrsZeroCool
08 Feb 2017, 14:33
Forum: Help
Topic: email template in process ticket
Replies: 0
Views: 318

email template in process ticket

Hey guys, i need help i need to create some process flow for HR and i have about 20 positions each position has about 10-15 variables with info (all text), which I wanna appear for the one, who gets an email from HR. one way of implementing this is ACL, but it would take much time... :( is there any...
by otrsZeroCool
04 Jan 2017, 14:18
Forum: Help
Topic: ACL full options list
Replies: 3
Views: 496

Re: ACL full options list

Hi, what about the documentation? http://otrs.github.io/doc/manual/admin/stable/en/html/customization.html#acl-reference Florian hey! i have that info and it is not a complete one! for example: Frontend => { Action => ['AgentTicketPhone', 'AgentTicketEmail'], } - during my tests I found another act...
by otrsZeroCool
03 Jan 2017, 20:21
Forum: Help
Topic: ACL full options list
Replies: 3
Views: 496

ACL full options list

Hello gentlemen! I have started working with OTRS a year and a half ago. ACL is the most interesting thing for my and my business, it helps me much! :) But still i have a feeling that i do not have a full list of options and actions that can be used during ACL creation could anybody share with me th...

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