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by preprationdk
31 Jan 2017, 13:07
Forum: OTRS Links
Topic: Admin option is not visible.
Replies: 16
Views: 765

Re: Admin option is not visible.

Thanks.

When I am trying to update/close/generate a ticket its taking approx. 3 minutes.
I installed OTRS on ubuntu Machine (RAM- 16 GB).

Usually how much time its take to close or update for a ticket.
by preprationdk
31 Jan 2017, 10:53
Forum: OTRS Links
Topic: Admin option is not visible.
Replies: 16
Views: 765

Re: Admin option is not visible.

Hi,

Can I change protocol to HTTPS, I try to change from - Framework → Core → Httptype.

But it still open with http protocol, is there any other setting which I need to change?

Thanks...
by preprationdk
30 Jan 2017, 14:11
Forum: OTRS Links
Topic: Admin option is not visible.
Replies: 16
Views: 765

Re: Admin option is not visible.

Thanks for your reply.

but I want Miscellaneous option for customer user, so they can assign SLA and other setting after a ticket logged., PLease find screen shot for the refrence
by preprationdk
30 Jan 2017, 11:34
Forum: OTRS Links
Topic: Admin option is not visible.
Replies: 16
Views: 765

Re: Admin option is not visible.

Dear Concern, I have two more issue- 1- By default all Customeruser didn't assigned with services, I have to manually assign all users with services. It is possible that all customeruser assigned with all services. 2- After a ticket is logged- is it possible that user can assign Tiket Type, Ticket Q...
by preprationdk
27 Jan 2017, 08:41
Forum: OTRS Links
Topic: Admin option is not visible.
Replies: 16
Views: 765

Re: Admin option is not visible.

Thanks a lot, its working me
by preprationdk
25 Jan 2017, 14:00
Forum: OTRS Links
Topic: Admin option is not visible.
Replies: 16
Views: 765

Re: Admin option is not visible.

Not understand, can you please elaborate.
by preprationdk
25 Jan 2017, 12:33
Forum: OTRS Links
Topic: Admin option is not visible.
Replies: 16
Views: 765

Re: Admin option is not visible.

I select the customer field, but still its in disable mode.
by preprationdk
25 Jan 2017, 12:13
Forum: OTRS Links
Topic: Admin option is not visible.
Replies: 16
Views: 765

Service Level Agreement

Service Level Agreement is not highlighted while logging a new ticket. Please find the screenshot and suggest.
by preprationdk
03 Jan 2017, 11:51
Forum: OTRS Links
Topic: Admin option is not visible.
Replies: 16
Views: 765

Re: Admin option is not visible.

Ohh! I think by mistake I renamed the admin group name.

Is there any way to check "what is current admin group name".
by preprationdk
03 Jan 2017, 10:12
Forum: OTRS Links
Topic: Admin option is not visible.
Replies: 16
Views: 765

Admin option is not visible.

Hi Myself Dinesh Kumar, i am using OTRS 5. I am facing a a problem when try to open OTRS with root login , there are no Admin option is visible. I also try to open with following URL -- otrs/index.pl?Action=Admin but showing an error message- Insufficient Rights Message: No Permission to use this fr...

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