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by zzz
18 Jan 2018, 23:51
Forum: General
Topic: OTRS
Replies: 1
Views: 44

Re: OTRS

Hello,

the original acronym stood for Open Ticket Request System but was changed to Open Technology Real Services.
by zzz
16 Jan 2018, 09:20
Forum: Help
Topic: [SOLVED] OrderBy not working in overview
Replies: 14
Views: 473

Re: OrderBy not working in overview

Hello,

this could/should be fixed in the upcoming 6.0.4.

Best regards
by zzz
13 Jan 2018, 16:19
Forum: OTRS Developers
Topic: Ticket creation fields rename
Replies: 3
Views: 146

Re: Ticket creation fields rename

Hello,

you can achieve that by adding a custom translation file.

Best regards
by zzz
11 Jan 2018, 22:22
Forum: OTRS Developers
Topic: backup error
Replies: 1
Views: 108

Re: backup error

Hello,

you can find some articles on how to fix that issue on Google. It's not an OTRS specific error.

Best regards
by zzz
05 Jan 2018, 14:33
Forum: General
Topic: OTRS 6 to 7 migration on ORACLE database problem
Replies: 5
Views: 217

Re: OTRS 6 to 7 migration on ORACLE database problem

Hello naimson, as root already mentioned, updating the Perl version on your old machine might come with some side effects. If updating to the newest CentOS version is no option, an alternative would be to install perlbrew with a supported Perl version and use it for your OTRS. Can't help with that, ...
by zzz
14 Dec 2017, 15:52
Forum: Help
Topic: Active safe mode! - Start of web via
Replies: 2
Views: 157

Re: Active safe mode! - Start of web via

Hello andersonmavi30,

you're trying to open the installer on an already installed system.
Use /otrs/index.pl instead of installer.pl

Best regards
by zzz
05 Dec 2017, 16:32
Forum: Hilfe
Topic: Neuer Menu-Eintrag im Ticket-Menu
Replies: 9
Views: 293

Re: Neuer Menu-Eintrag im Ticket-Menu

Hallo millenseer,

hier mal ein paar Tipps:

- den Custom-Order brauchst Du nicht, da du keine bestehende Datei veränderst
- das zweite Modul musst Du auch registrieren
- Semicolons nicht vergessen / die Anführungszeichen nach 'package' sind nicht nötig

Viele Grüße
by zzz
05 Dec 2017, 15:53
Forum: Help
Topic: [SOLVED] 6.0.1 Turning off article colors
Replies: 4
Views: 248

Re: 6.0.1 Turning off article colors

Hello kruegerM,

you'd have to remove UserArticleColors from the source code under

https://github.com/OTRS/otrs/blob/rel-6 ... oom.tt#L63

Best regards
by zzz
04 Dec 2017, 15:13
Forum: Help
Topic: Generic agent basic auth
Replies: 1
Views: 145

Re: Generic agent basic auth

Hello mpssanthosh,

this PHP example might help you: https://github.com/rkaldung/otrs-gi-rest-php

You can also find some informations about generic interfaces / web services in the OTRS docs.

Best regards
by zzz
01 Dec 2017, 18:16
Forum: General
Topic: Reply on internal ticket
Replies: 5
Views: 1978

Re: Reply on internal ticket

Hi, Hello Laurens, that would need some custom development. I would like to see the idea of develop this function for user error :) my opinion: If an agent sets someone in cc/bcc you can do nothing against it. Am I wrong? Florian I'd let an alert box pop up when someone adds a customer email addres...
by zzz
01 Dec 2017, 16:48
Forum: Hilfe
Topic: [CLOSED] Fentergröße anpassen (..?Action=AgentTicket...)
Replies: 6
Views: 308

Re: Fentergröße anpassen (..?Action=AgentTicket...)

Hallo rbroda,

falls noch Interesse besteht, kannst Du Dir gerne dieses kostenlose Paket ansehen:

https://opar.perl-services.de/dist/mxcP ... tion-5.0.1

Viele Grüße
by zzz
01 Dec 2017, 16:45
Forum: Hilfe
Topic: otrs popup fenster
Replies: 3
Views: 200

Re: otrs popup fenster

Hallo colttt,

das wäre mir leider nicht bekannt. Nichtsdestotrotz kannst Du es gerne mit diesem Paket probieren:

https://opar.perl-services.de/dist/mxcP ... tion-5.0.1


Viele Grüße
by zzz
01 Dec 2017, 16:36
Forum: General
Topic: Reply on internal ticket
Replies: 5
Views: 1978

Re: Reply on internal ticket

Hello Laurens,

that would need some custom development.
by zzz
27 Nov 2017, 18:00
Forum: Hilfe
Topic: otrs popup fenster
Replies: 3
Views: 200

Re: otrs popup fenster

Hallo colttt,

schau mal hier.

Ich uploade das Paket morgen.

Viele Grüße

Edit: Zu früh versprochen! Wird aus zeitlichen Gründen leider bis mindestens Freitag dauern.
by zzz
27 Nov 2017, 09:16
Forum: Hilfe
Topic: Neuer Menu-Eintrag im Ticket-Menu
Replies: 9
Views: 293

Re: Neuer Menu-Eintrag im Ticket-Menu

Kannst Du gerne machen. Ich versuch es mir dann schnellstmöglich anzuschauen.
by zzz
27 Nov 2017, 09:01
Forum: OTRS Developers
Topic: text area automation
Replies: 1
Views: 93

Re: text area automation

Hello gecelann,

AFAIK, that's doesn't come out of the box, but can be extended with some custom JavaScript.

Best regards
by zzz
24 Nov 2017, 16:59
Forum: Hilfe
Topic: Neuer Menu-Eintrag im Ticket-Menu
Replies: 9
Views: 293

Re: Neuer Menu-Eintrag im Ticket-Menu

In die Ticket.xml sollte das nicht rein, sondern in Deine eigene Config-File.

Wenn Du den Pfad des Modules unter <Item Key="Module">Kernel::Output::HTML::TicketMenu::AgentHelloWorld</Item> angibst, sollte es auch dort liegen.

Viele Grüße
by zzz
24 Nov 2017, 15:40
Forum: Hilfe
Topic: Neuer Menu-Eintrag im Ticket-Menu
Replies: 9
Views: 293

Re: Neuer Menu-Eintrag im Ticket-Menu

Hallo millenseer, du musst diesen Block bei Dir angepasst hinzufügen: https://github.com/OTRS/otrs/blob/rel-5_0_24/Kernel/Config/Files/Ticket.xml#L6217-L6232 Der Wert nach den drei Doppelkreuzen gibt die Reihenfolge an. Außerdem kannst du Dir den Code und die Pfade von einem der Module mal angucken ...
by zzz
24 Nov 2017, 14:39
Forum: Help
Topic: Timeout of 600 seconds reached, killing child process!
Replies: 3
Views: 212

Re: Timeout of 600 seconds reached, killing child process!

Hello zbigniew, to 'stop' receiving these kind of mails, you have to add two parameters to Daemon::SchedulerCronTaskManager::Task###MailAccountFetch --timeout and 99999999999 But that'd make your problem worse. You should check your email connection and find the error instead. Try the paramater '--d...
by zzz
24 Nov 2017, 14:09
Forum: Help
Topic: Custom Skin not registered OTRS 6
Replies: 12
Views: 280

Re: Custom Skin not registered OTRS 6

The '/css' was too much, but it looks like missing files are not the problem :lol: Kernel/Output/HTML/Templates/Standard/HTMLHead.tt loads Font Awesome. I'd guess you have changed that file in your old custom theme and installed it in OTRS 6, without making any changes to the file. If CustomerHTMLHe...
by zzz
24 Nov 2017, 13:42
Forum: Help
Topic: Custom Skin not registered OTRS 6
Replies: 12
Views: 280

Re: Custom Skin not registered OTRS 6

These are normal Font Awesome icons defined in the Defaults.pm (for the admin area, at least). Does var/httpd/htdocs/common/css/ contain a css file and a few fonts? Does your HTML source code contain any class starting with 'fa fa-'? If so, you probably messed up with some configs and Font Awesome i...
by zzz
24 Nov 2017, 13:12
Forum: Help
Topic: Custom Skin not registered OTRS 6
Replies: 12
Views: 280

Re: Custom Skin not registered OTRS 6

What do you mean by icons?

Have you checked your browsers console for any JavaScript errors?
by zzz
24 Nov 2017, 11:18
Forum: Help
Topic: Custom Skin not registered OTRS 6
Replies: 12
Views: 280

Re: Custom Skin not registered OTRS 6

Hello SuperDOS,

this topic might help: viewtopic.php?f=62&t=38326&p=155237

Best regards
by zzz
24 Nov 2017, 11:10
Forum: Hilfe
Topic: OTRS 6.0.1 Updateproblem
Replies: 2
Views: 145

Re: OTRS 6.0.1 Updateproblem

Hallo mwagenknecht, UTF-8 ist seit einer längeren Zeit die Standard-Zeichenkodierung für OTRS und solang man bei der Installation nichts manuell ändert, sollten solche Fehler nicht auftreten. Es ist nicht verkehrt, nicht sofort auf die erste Stable-Version eines neuen Major-Releases zu updaten. Viel...
by zzz
23 Nov 2017, 14:42
Forum: Hilfe
Topic: [CLOSED] Fentergröße anpassen (..?Action=AgentTicket...)
Replies: 6
Views: 308

Re: Fentergröße anpassen (..?Action=AgentTicket...)

Hallo rbroda,

wir haben sowas mal für die 3.1er Version gemacht https://opar.perl-services.de/dist/Popu ... tion-1.1.1

Vielleicht kommt die Tage ein Update für die 5er und 6er =)

Viele Grüße
by zzz
23 Nov 2017, 14:32
Forum: General
Topic: Statistics » Add -> Static greyed out?
Replies: 3
Views: 3413

Re: Statistics » Add -> Static greyed out?

Hello Niels,

you have to create a Perl module to use this kind of statistic (Kernel/System/Stats/Static/), which gives you the possibility to use your own input fields, output style and SQL queries.

Best regards
by zzz
21 Nov 2017, 15:32
Forum: OTRS & Forum News
Topic: OTRS6 announced
Replies: 1
Views: 287

Re: OTRS6 announced

Good job to the team.
by zzz
21 Nov 2017, 10:19
Forum: OTRS Developers
Topic: Hide dynamic fields by ticket type
Replies: 1
Views: 130

Re: Hide dynamic fields by ticket type

Hello mreinders,

you can do that with some JavaScript: viewtopic.php?f=60&t=24116

Best regards
by zzz
20 Nov 2017, 09:08
Forum: Hilfe
Topic: Jahresübersicht AccountedTime/Monat und Queue
Replies: 4
Views: 362

Re: Jahresübersicht AccountedTime/Monat und Queue

Hallo meilon,

sorry, ich habe vergessen dazuzuschreiben, dass es das Modul — als "Dynamische Matrix" — erst ab der 6er Version gibt.

Versuch es als "Dynamische Liste" in der 5er Version.

Viele Grüße
by zzz
16 Nov 2017, 15:53
Forum: Hilfe
Topic: Jahresübersicht AccountedTime/Monat und Queue
Replies: 4
Views: 362

Re: Jahresübersicht AccountedTime/Monat und Queue

Hallo meilon, das geht ganz normal über das Statistiken-Modul. Erstellt eine neue dynamische Matrix (Objekttyp: TicketAccountedTime) mit 'Queue' auf der Y und einem festen oder dynamischen Zeitraum für 'Zeit zugewiesen' auf der X-Achse (Skalierung: 1 Monat). Die Excel-Ausgabe sollte wie gewünscht au...
by zzz
14 Nov 2017, 14:30
Forum: Help
Topic: Inline images on templates
Replies: 2
Views: 262

Re: Inline images on templates

Hello lido,

this might help you: viewtopic.php?f=53&t=34739&p=140854#p140854

Best
by zzz
10 Nov 2017, 14:05
Forum: OTRS Developers
Topic: How to Download all Attachment
Replies: 6
Views: 365

Re: How to Download all Attachment

Hello gecelann,

you can use this package for single tickets: https://github.com/znuny/Znuny4OTRS-Dow ... ttachments

Alternatively, you could move to ArticleStorageFS and copy every file with a specific extension into a new folder.

Best
by zzz
07 Nov 2017, 16:17
Forum: General
Topic: OTRS mail formatting not working properly
Replies: 3
Views: 6469

Re: OTRS mail formatting not working properly

Oh right, that was an old doc, sorry. See "For CKEditor versions older than 4.6 the following options were available, too:" @ https://ckeditor.com/cke4/addon/pastefromword According to this page https://sdk.ckeditor.com/samples/pastefromexcel.html the plugin is available in the newest vers...
by zzz
07 Nov 2017, 10:47
Forum: General
Topic: OTRS mail formatting not working properly
Replies: 3
Views: 6469

Re: OTRS mail formatting not working properly

Hello sameer615,

enable Frontend::RichText::EnhancedMode for table support.
However it might be possible that you'll need to adjust the CKEditor code (untested)
https://docs-old.ckeditor.com/ckeditor_ ... FontStyles

Regards
by zzz
26 Oct 2017, 12:09
Forum: Help
Topic: [SOLVED] Can't get custom skin to work
Replies: 8
Views: 487

Re: Can't get custom skin to work

Hello lido,

does your structure look like this?
/path_to_otrs/var/httpd/htdocs/skins/Agent/lidotours/css/Core.Header.css

The value of 'InternalName' must be identical to the folder name.

Could you also post XML/CustomSkin.xml?
by zzz
26 Oct 2017, 11:31
Forum: Help
Topic: [SOLVED] Can't get custom skin to work
Replies: 8
Views: 487

Re: Can't get custom skin to work

Hello lido, the version 6 is in beta, therefore the doc is still incomplete. ... version="2.0"... is the tag for OTRS 6. The config file you've posted is 'Kernel/Config/Files/CustomSkin.xml' and correct. You also need to create 'Kernel/Config/Files/XML/CustomSkin.xml' with a slightly diffe...
by zzz
26 Oct 2017, 07:50
Forum: Help
Topic: [SOLVED] Can't get custom skin to work
Replies: 8
Views: 487

Re: Can't get custom skin to work

Hello lido,

you also have to create this config file: Kernel/Config/Files/XML/CustomSkin.xml.

You can use this pattern https://github.com/OTRS/otrs/blob/rel-6 ... 166-L12177

Good luck
by zzz
19 Oct 2017, 13:03
Forum: Help
Topic: Full text search - not all results visible
Replies: 6
Views: 457

Re: Full text search - not all results visible

I'm not aware of such an - existing - Add-on.
by zzz
19 Oct 2017, 12:16
Forum: Help
Topic: Full text search - not all results visible
Replies: 6
Views: 457

Re: Full text search - not all results visible

Hello gawkla,

as already mentioned, the full-text search only looks at the body and the ticket number.
It's not really a bug, just a different UX sight and I'd agree that it should go through titles.

You'll need an extention to enable this feature.
by zzz
17 Oct 2017, 15:31
Forum: Hilfe
Topic: Chronjob für Adminrechte
Replies: 2
Views: 177

Re: Chronjob für Adminrechte

Hallo, wie bereits erwähnt, kannst du das mit SQL-Abfragen machen. In der Tabelle otrs.users, kannst Du valid_id auf 3 (standardmäßig ist das invalid-temporarily) setzen. Vor Arbeitsbeginn dann wieder auf 1. Zu beachten ist, dass der Status erst mit Beginn einer neuen Session gültig ist. Du müsstest...
by zzz
16 Oct 2017, 08:15
Forum: General
Topic: Restore
Replies: 7
Views: 12032

Re: Restore

Hey Ronald,

yes, that's absolutely fine.

Good luck
by zzz
21 Sep 2017, 12:32
Forum: Help
Topic: strange Queue View layout
Replies: 6
Views: 313

Re: strange Queue View layout

Hey,

no, it's no risk at all.
CacheCleanup only deletes the cache of the the CSS/JS loader.
by zzz
21 Sep 2017, 07:57
Forum: Help
Topic: strange Queue View layout
Replies: 6
Views: 313

Re: strange Queue View layout

Hey,

use bin/otrs.Console.pl Maint::Loader::CacheCleanup
by zzz
18 Sep 2017, 15:39
Forum: Hilfe
Topic: OTRS 6 Beta - verbindung zur Active Directory /LDAP
Replies: 8
Views: 411

Re: OTRS 6 Beta - verbindung zur Active Directory /LDAP

Hey annaburgart,

schau Dir den Code mal an:

Unmatched right curly bracket at /opt/otrs/Kernel/Config.pm line 416, at end of line


Gruß
by zzz
15 Sep 2017, 15:54
Forum: Help
Topic: OTRS 5
Replies: 4
Views: 317

Re: OTRS 5

Hey adabud86, cloud.otrs.com is for OTRS Business Solution and package verification checks and sending data to the OTRS AG. ftp.otrs.org is a repository from the OTRS AG to get free add-ons and updates on them. No clue what pav.otrs.com is for nowadays. Might be an internal redirection for the packa...
by zzz
15 Sep 2017, 07:51
Forum: Help
Topic: Do not send emails when answering a ticket
Replies: 9
Views: 577

Re: Do not send emails when answering a ticket

Hello fcarvajal,

updates from 5.0.xx to 5.0.xx can be done in one step.

For more information, see: http://doc.otrs.com/doc/manual/admin/5. ... ading.html

Best regards
by zzz
08 Sep 2017, 10:16
Forum: Hilfe
Topic: Cronjob für automatische Statistiken
Replies: 6
Views: 337

Re: Cronjob für automatische Statistiken

Hallo ekoder, ich würde Dir empfehlen, die Zeitgesteuerten Aufgaben in die SysConfig zu schreiben. Daemon::SchedulerCronTaskManager::Task Beispiel: $Self->{'Daemon::SchedulerCronTaskManager::Task'}->{'Statistik10025'} = { 'Function' => 'Execute', 'MaximumParallelInstances' => '1', 'Module' => 'Kerne...
by zzz
04 Sep 2017, 13:05
Forum: Help
Topic: Generic Interface value mapping
Replies: 1
Views: 189

Re: Generic Interface value mapping

Hey Coop,

an alternative idea would be to redefine the $Pw in /Kernel/System/CustomerAuth/DB.pm by cutting out the last part with regex as you've mentioned it already.

Good Luck

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