Znuny and ((OTRS)) Community Edition

Hey Otters, Today I restored my database on another machine, but it doesnt seem to give a list of all the customers. BUT!... When I type in the name of a customer in the searchfield, it WILL give an output and display the customer. I don't really know how to solve this, sooooo that why I am posting ...

Dear OTRS'ers, For my installation of OTRS I would like to set up a back-up plan in case of something going wrong, BUT... When I try to use the method OTRS is giving in their manual, the creating of a back-up does work, but the restore doesn't. When I try to restore, it gives me the error of not hav...

Started with a fresh new installation and this time I can't get it to work... Added the lines that are given above, but when I add them and repeat the grep command, it gives me the following output: grep: /etc/my.cnf: No such file or directory Although, I did change the my.cnf file: # # The MySQL da...

Dear Otrs helpers, In my logbook I get the error OTRS-CGI-67 with serveral error messages. This is the most given one (I get this about every 3 to 5 seconds): Module Kernel/Output/HTML/NotificationAgentTicketEscalation.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /...

Nevermind, it's working now! Needed to place it in the right line for it to work! Thanks a lot reneeb!

reneeb wrote:Did you add

Code: Select all

$Self->{CustomerUser}->{CustomerCompanySupport} = 0;

to your Kernel/Config.pm

I tried, but that didn't do anything.

You either have to first create a company (a customer) and then users for that company, or disable the "read only" property in the sysconfig for this field. Well, as you say to create a company, I can't do that because I have to assign a CustomerID to it. The read only option I tried, but...

Dear OTRS-helpers, I installed a new version of OTRS (5.0.15, total fresh installation, not an upgrade) and I can not create any customers because of the fact that my Customer ID is blocked and grey. For that reason I can not assign tickets to customers (if I had them). Is there a solution for this?...

Fixed it already, don't really know how tho xD

Hmmm, I have the same problem, but it still gives the error when I add it to the config file... Where do I need to put the line, because I already tried it under [mysqld], but with no result...

I already fixed it

Dear OTRS Community, With a new, from source, OTRS 5.0.15 installation, I can't seem to get the web installer up and running. It says, when I fill in the IP for localhost, that it can't find the file (/otrs/installer.pl) or that it has no rights to connect to it. I used Debian for the installation, ...

Hi everybody, For a volunteer I am working on an OTRS system with somebody else. It's gonna be for a company where I volunteer at. We are wondering if it is possible to give the agents a email notification when a new ticket is arrived and when a ticket is almost at it's escelated time. If so, can yo...