Search found 31 matches
- 19 Oct 2017, 23:02
- Forum: General
- Topic: 500 Internal Server Error At CI Creation
- Replies: 5
- Views: 14470
Re: 500 Internal Server Error At CI Creation
Hi I Thanks for your patience. I found this: ERROR: OTRS-CGI-08 Perl: 5.16.3 OS: linux Time: Wed Oct 18 10:46:25 2017 Message: General catalog lookup of'' failed! RemoteAddress: 10.20.253.22 RequestURI: /otrs/index.pl Traceback (1407): Module: Kernel::System::ITSMConfigItem::XML::Type::GeneralCatalo...
- 19 Oct 2017, 21:31
- Forum: General
- Topic: 500 Internal Server Error At CI Creation
- Replies: 5
- Views: 14470
Re: 500 Internal Server Error At CI Creation
I found this on server: These logs were created when i tried to use import. Oct 18 10:46:25 VBPDCDBSOT01 OTRS-CGI-08[1407]: [Error][Kernel::System::ITSMConfigItem::XML::Type::GeneralCatalog::ImportValuePrepare][Line:243]: General catalog looku$ Oct 18 10:46:25 VBPDCDBSOT01 OTRS-CGI-08[1407]: [Error]...
- 19 Oct 2017, 18:48
- Forum: General
- Topic: 500 Internal Server Error At CI Creation
- Replies: 5
- Views: 14470
500 Internal Server Error At CI Creation
Hi evryone. I´m using de CMDB en OTRS 5.0.22. The problem is: when I create a Config item I get the error: 500 Internal Server Error, but if I check the overview of the CI´s the Ci is correctly uploaded. This is the same if I use the import funtion, but only 1 CI is uploaded by time, I mean, if I ha...
- 20 Sep 2017, 19:00
- Forum: General
- Topic: Add a Dropdown Field in the CI creation
- Replies: 1
- Views: 8641
Add a Dropdown Field in the CI creation
Hi everyone. I wanna know, how to add a new Dropdown field in the creation of a new CI.* (CIcreation) Also, I added some example of how the text fileds are created** (Code), I can´t use the examples of Dropdowns that already exist, because these use the General Catalog Items. And I need completely n...
- 14 Sep 2017, 17:50
- Forum: General
- Topic: Add the reply to a Workorder.
- Replies: 1
- Views: 8335
Add the reply to a Workorder.
Hi everyone. I wanna know, if there is a way to add the reply of a workorder notification, into the report of that workorder? the same way that the reply of a ticket notifiaction it´s added into de ticket. With this, we want to avoid the creation of tickets and add the reply into the workorder. Best...
- 10 Aug 2017, 19:27
- Forum: Help
- Topic: Adding New State Types
- Replies: 14
- Views: 11776
Re: Adding New State Types
Thank you it really works!!ComBin wrote:I fix it for myself so:Code: Select all
bin/otrs.DeleteCache.pl
- 24 May 2017, 20:50
- Forum: General
- Topic: OTRS ERROR
- Replies: 1
- Views: 34071
Re: OTRS ERROR
Durante que acción te marca ese error? Que estabas haciendo?
- 25 Apr 2017, 23:01
- Forum: General
- Topic: Duplicación de emails
- Replies: 1
- Views: 1354
Re: Duplicación de emails
Tal vez si posteas esto en la sección de idioma español, alguien te pueda ayudar.
viewforum.php?f=51
Saludos.
viewforum.php?f=51
Saludos.
- 13 Feb 2017, 19:38
- Forum: General
- Topic: show ticket owner for open tickets in overview page
- Replies: 3
- Views: 1610
Re: show ticket owner for open tickets in overview page
Don´t worry, at the begining we all have these kind of questions. OK about your problem: The owner must be shown by default in the Status view. But if you don´t have it try this: 1. Admin 2. Sys Config. 3. Search ticket. 4. Find Frontend::Agent::Ticket::ViewStatus 5. There you will see Ticket::Front...
- 24 Jan 2017, 20:25
- Forum: General
- Topic: Install OTRS with a database that already exist.
- Replies: 6
- Views: 3226
Re: Install OTRS with a database that already exist.
OK. Thank You for your time I really appreciate it.
- 24 Jan 2017, 20:22
- Forum: General
- Topic: show ticket owner for open tickets in overview page
- Replies: 3
- Views: 1610
Re: show ticket owner for open tickets in overview page
Do u mean something like this??
- 24 Jan 2017, 20:05
- Forum: General
- Topic: Install OTRS with a database that already exist.
- Replies: 6
- Views: 3226
Re: Install OTRS with a database that already exist.
Hoo OK, and thanks for your answer, we can try that.
and just to be sure:
The Idea is use the DB of another OTRS and install a second one with a newer version using the same DB.
It´s possible?
and just to be sure:
The Idea is use the DB of another OTRS and install a second one with a newer version using the same DB.
It´s possible?
- 23 Jan 2017, 19:06
- Forum: General
- Topic: Install OTRS with a database that already exist.
- Replies: 6
- Views: 3226
Install OTRS with a database that already exist.
Hi everyone!!
I would like to know if there is possible, to install a OTRS with a database that already exist?
If it´s possible, how can I do it??
Thanks for your time!!
I would like to know if there is possible, to install a OTRS with a database that already exist?
If it´s possible, how can I do it??
Thanks for your time!!
- 23 Jan 2017, 18:59
- Forum: General
- Topic: Can we change date and time notation in Dynamicfield?
- Replies: 6
- Views: 3022
Re: Can we change date and time notation in Dynamicfield?
Hi there!
Hmm, exactly which dynamic do you need this change??
Hmm, exactly which dynamic do you need this change??
- 06 Jan 2017, 00:30
- Forum: General
- Topic: Creacion masiva de usuarios cliente.
- Replies: 2
- Views: 16097
Re: Creacion masiva de usuarios cliente.
Es mucho mas facil si haces una incerción masiva mediante MySQL. Si ya tienen los datos, haz una concatenación en excel y usa el sig query. Insert into customer_user (first_name, last_name, login, email, customer_id,valid_id, create_time, create_by, change_time, change_by) value ('Allison Lxixsgxhx'...
- 05 Jan 2017, 23:35
- Forum: General
- Topic: Añadir campo en Ticket information
- Replies: 5
- Views: 15908
Re: Añadir campo en Ticket information
Si t refieres al formulario de creación de ticket, ya tiene varias opciones. Y puedes cambiar el tipo de ticket en la opción de Ticket Update, después del que el ticket haya sido creado. Espero te ayude esta respuesta, si no es asi, podrías ser mas especifico o alguna imagen por favor. Al pendiente....
- 14 Dec 2016, 02:01
- Forum: General
- Topic: Limit number of tickets
- Replies: 8
- Views: 3791
Re: Limit number of tickets
Hi Alexus. Thanks for the info.
I feel better with that. XD
Thank You all for the help.
I feel better with that. XD
Thank You all for the help.
- 13 Dec 2016, 22:52
- Forum: General
- Topic: Customer ID grayed out when trying to add customer?
- Replies: 7
- Views: 5066
Re: Customer ID grayed out when trying to add customer?
You can add options for that, in Customers. Add the user´s company, and that option will be available to select.
Or, if you want induvidual CustomerID, you can do it on mysql.
Or, if you want induvidual CustomerID, you can do it on mysql.
- 09 Dec 2016, 20:17
- Forum: General
- Topic: Limit number of tickets
- Replies: 8
- Views: 3791
Re: Limit number of tickets
Hey jojo thanks for the info, So I can be sure that I could have 100k tickets, and all of them would be on my database??
Sorry for ask, I just wanna be sure XD.
Thank You.
Sorry for ask, I just wanna be sure XD.
Thank You.
- 09 Dec 2016, 19:40
- Forum: General
- Topic: There is a maximum number of tickets??
- Replies: 1
- Views: 1311
There is a maximum number of tickets??
Hi Everyone.
I just wanna know, if there is a maximum number of tickets that can be recorded on the database??
I´ve read some some information about 50-70k is the limit, but i´m not completely sure about this info.
Ihope you can help me.
Thank You.
I just wanna know, if there is a maximum number of tickets that can be recorded on the database??
I´ve read some some information about 50-70k is the limit, but i´m not completely sure about this info.
Ihope you can help me.
Thank You.
- 29 Nov 2016, 22:19
- Forum: General
- Topic: Limit number of tickets
- Replies: 8
- Views: 3791
Re: Limit number of tickets
Hi, I would like to know if there is a Limit number of tickets in the database,
I found info that sais the limit its 50K or 60K its true??
Thak You.
I found info that sais the limit its 50K or 60K its true??
Thak You.
- 29 Nov 2016, 21:50
- Forum: General
- Topic: OTRS Number of Customers Allowed
- Replies: 2
- Views: 1252
Re: OTRS Number of Customers Allowed
Actually it´s true that depends on the hardware, I´m sure, because i´m working in a OTRS with more than 8700 customers. And it works perfectly.
- 30 Sep 2016, 22:05
- Forum: ¿Cómo lo hago?
- Topic: Consulta sobre Pantalla Principal
- Replies: 3
- Views: 40145
Re: Consulta sobre Pantalla Principal
Puedes usar el WinSCP para entrar al servidor donde instalaste el OTRS, ya que t permite tener una interfaz de las carpetas y así es mas fácil la copia de la imagen.
- 15 Sep 2016, 00:48
- Forum: Help
- Topic: Problem in the Status view section of Ticket menu
- Replies: 4
- Views: 1711
Re: Problem in the Status view section of Ticket menu
Hey Wurzel thanks for your tip.
That happen without any change, we try to not touch production.
And can u tell me in which part of SysConf I can see this.
Thank You
That happen without any change, we try to not touch production.
And can u tell me in which part of SysConf I can see this.
Thank You
- 02 Sep 2016, 22:05
- Forum: Ayuda
- Topic: Copia de base de datos con MirrorDB
- Replies: 2
- Views: 3793
Re: Copia de base de datos con MirrorDB
Hola que ta gracias por tu respuesta.
Soy nuevo en otrs XD ... como funciona el dumb? y como se realiza?
De antemano gracias.
Soy nuevo en otrs XD ... como funciona el dumb? y como se realiza?
De antemano gracias.
- 02 Sep 2016, 22:03
- Forum: Help
- Topic: Problem in the Status view section of Ticket menu
- Replies: 4
- Views: 1711
Problem in the Status view section of Ticket menu
Hello partners. How are you?
I got a problem in the Status view section of Ticket menu, the items to change page and resize the display ticket stopped working.
Besides that instead of appearing an L (large) a second S appears.
If anyone knows how it colud be solve, I´ll greatly appreciate it.
I got a problem in the Status view section of Ticket menu, the items to change page and resize the display ticket stopped working.
Besides that instead of appearing an L (large) a second S appears.
If anyone knows how it colud be solve, I´ll greatly appreciate it.
- 02 Sep 2016, 21:51
- Forum: Ayuda
- Topic: Dejo de funcionar los filtros de paginas en el status view del ticket
- Replies: 0
- Views: 2921
Dejo de funcionar los filtros de paginas en el status view del ticket
Hola compañeros. Que tal? Me surgio un problema en la seccion de Status view del menu Ticket, los elementos para cambiar de pagina y cambiar el tamaño de la visualizacion del ticket dejaron de funcionar. Ademas que de en vez de aparecer una L (large) aparece una segunda S. Si alguien sabe como se pu...
- 29 Aug 2016, 22:42
- Forum: Ayuda
- Topic: Copia de base de datos con MirrorDB
- Replies: 2
- Views: 3793
Copia de base de datos con MirrorDB
Hola que tal?
Quisiera tener una copia de seguridad de los datos de mi OTRS, y encontré el elemento de MirrorDB, en la sección de Framework (Config Settings in Framework -> Core::MirrorDB).
Megustaría si funciona?, como funciona?, y como lo puedo usar?.
De ante mano gracias.
Quisiera tener una copia de seguridad de los datos de mi OTRS, y encontré el elemento de MirrorDB, en la sección de Framework (Config Settings in Framework -> Core::MirrorDB).
Megustaría si funciona?, como funciona?, y como lo puedo usar?.
De ante mano gracias.
- 23 Aug 2016, 00:19
- Forum: General
- Topic: Como crear ACL´s
- Replies: 2
- Views: 10840
Como crear ACL´s
Hola que tal?
Soy principiante en OTRS y quisiera saber como se crean lo ACL´s, no entiendo muy bien la estructura ni como llenar los campos.
De antemano muchas Gracias.
Saludos.
Soy principiante en OTRS y quisiera saber como se crean lo ACL´s, no entiendo muy bien la estructura ni como llenar los campos.
De antemano muchas Gracias.
Saludos.
- 12 Aug 2016, 18:22
- Forum: ¿Cómo lo hago?
- Topic: Consulta sobre Pantalla Principal
- Replies: 3
- Views: 40145
Re: Consulta sobre Pantalla Principal
Si es Posible. Primero debes de tener la imagen en la misma carpeta que la del logo del otrs. (Desde raíz sigue la sig ruta = <root>/opt/otrs/var/httpd/htdocs/skins/Agents/default/img para el otrs de los agentes o = <root>/opt/otrs/var/httpd/htdocs/skins/Customer/default/img para el dashboard de los...
- 12 Aug 2016, 18:14
- Forum: ¿Cómo lo hago?
- Topic: Insertar el registro de tickets en 2 tablas al mismo tiempo.
- Replies: 0
- Views: 36343
Insertar el registro de tickets en 2 tablas al mismo tiempo.
Hola. Quisiera saber si existe la posibilidad de que el registro de tickets se guarde en 2 tabas tablas a la vez. Es decir si se crea un ticket este se dé de alta en la tabla normal, y al mismo tiempo en una segunda. Esto para tener un respaldo lo más actualizado posible. Si es posible, me gustaría ...