Znuny and ((OTRS)) Community Edition

Could you recommend any of the paid plugins?

Hi,

Is it possible to display attachment thumbnails in the message preview in OTRS (As in GMail)?

Hi
Do you know any way to add or replace a field in the ticket information widget?
I would like to change or add a field: Escalation time in business hours?
I can not find this in sysconfig.

I don´t think is a problem of perl. Perhaps is a problem with the versión, if you check the 6.0.04 version it resolves some issues related with the update https://community.otrs.com/release-notes-otrs-6-patch-level-4/ so you can try to update the actual version to a new one, and try again. I have u...

Hi, can you show all your steps you did? This would help. Florian 1. Install Ubuntu 18.04 LTS - fresh minimal install 2. Install MariaDB: sudo apt-get install software-properties-common sudo apt-key adv --recv-keys --keyserver hkp://keyserver.ubuntu.com:80 0xF1656F24C74CD1D8 sudo add-apt-repository...

Hi, I am trying to transfer my helpdesk otrs to the new server. It currently works on Ubuntu 14.04, I wanted to move it to Ubuntu 18.04, but there is one error in the Apache2 log: The Agent Dashboard page does not load, while other pages like Administration, Queues, GenericAgent work properly. Every...

Hi, I have a problem with granting rights to users. How to add permissions to view company tikets for only a few customer users? For security reasons and confidentiality of messages, I blocked the option of viewing company ticket for all users in customer user panel. (img) I have heard that this can...

Sorry, I mean mails (tickets) from known customer users (that exist in otrs database)?

Hello!

How to move known users (existing in the database) to a separate queue, and unidentified users to a different queue or block?
How to construct a filter (Postmaster)?

I Edit filter from link. Delete lines from 58-65 and paste: $Param{GetParam}->{'X-OTRS-Queue'} = 'UnrecognizedCustomers' if !%CustomerList; Next registering filter by adding lines to Config.pm $Self->{'PostMaster::PostFilterModule'}->{'010-myFilter'} = { Module => 'Kernel::System::PostMaster::Filter...

Thanks for advice
Could you give me example (for SLA & service)?. I have never used Generic Agent.

Is there possible to add an automatic agent, who will perform the assignment SLA to ticket?

Hi, I have a problem with the escalation of tickets. I added services and SLA, next I assigned customers to service. When a ticket is created. First response time is added from the queue settings, and not from SLA setting. Where I made a mistake? In the history of the creation, ticket doesn't have a...

Hi, I'm trying to change the direct URL from http://help.proferis.com/otrs/customer.pl to something shorter. I want to remove /otrs/customer.pl from URL. I tried to add a rule RewriteRule ^/$ /otrs/index.pl [R] to my vHost configuration (rewrite module is enabled), but there is no effect. Maybe conf...

Hi, I try to add a task to the generic agent, that move new ticket to the queue unrecognized customers. When a customer user sends a e-mail ticket to address helpdesk@mydomain.com by default goes to queue Raw, however, if the customer does not exist in the database agent should him to move up the qu...

Hi, In my client base OTRS I have a lot of users. I want users to see only the specified queue. Enabling Users -> Groups solves the problem, but with a large number of users is a lot of work. Is it possible to assign a queue to the company (not the user)? What could advice me? :? .I heard about ACL ...

Thanks for reply. I added several lines to Config.pm $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::DB'; $Self->{'Customer::AuthModule::DB::Table'} = 'vwOTRSKlienciUzytkownicy'; $Self->{'Customer::AuthModule::DB::CustomerKey'} = 'login'; $Self->{'Customer::AuthModule::DB::CustomerP...

Hi, I have a problem with logging to customer user. I configured database backend using ODBC (FreeTDS) Connection to MSSQL - Works Fine ( Topic: http://forums.otterhub.org/viewtopic.php?f=62&t=33606 ) . I see customer user data in OTRS Admin Panel. I can modify password for each customer user an...

Hi,
Any advice, any idea?
It's possible to do this?

Anyone tried this: http://otrs.github.io/doc/manual/admin/ ... backend-db

I have a problem with resetting password for users. I configured Customer Database Backend (Topic: http://forums.otterhub.org/viewtopic.php?f=62&t=33606 ). In this configuration I want to store Password for Customers in OTRS database (Local MySQL), But the rest of data is stored in Database Back...

Thanks for advice
Now working. I changed parameter CacheTTL also to 3600.

Config.pm in Attachment.
When I delete "Customer Backend" section, than everything works.

Logs: /var/log/apache2/otrs-err.log [Mon Oct 17 18:50:30.329617 2016] [:error] [pid 11846] Undefined subroutine &Kernel::Config::Translatable called at /opt/otrs/Kernel/Config.pm line 111.\n [Mon Oct 17 19:01:39.599539 2016] [perl:error] [pid 10258] [client 192.168.56.1:12884] Attempt to reload ...

Thanks! Solution for problem (Ubuntu 14.04 64bit): apt-get install php5-sybase unixodbc tdsodbc Edit /etc/odbcinst.ini and add driver details [TDS] Description = FreeTDS Driver Driver = /usr/lib/x86_64-linux-gnu/odbc/libtdsodbc.so Setup = /usr/lib/x86_64-linux-gnu/odbc/libtdsS.so Edit /etc/odbc.ini ...

Hi, I'm trying to add to OTRS 5 customer database located on a MS SQL Sever. Should I install additional modules or ODBC Driver? I checked modules by command: ./otrs.CheckModules.pl. Module DBD::ODBC is installed, is that enough? o Apache::DBI......................ok (v1.12) o Apache2::Reload..........