Znuny and ((OTRS)) Community Edition

hello OTRS-Community, what do I have to do to change the available fields in "Ticket Bulk Action" ? We'd like to remove some of the fields, like "Merge", "Link together" and "Link to Parent". At the same time the fields "Due Date" and a free text fie...

Hello all, In our OTRS each agent is member of several queues and could open new tickets in them (most tickets are opened automatically per mail). However when opening them manually the correct queue has to be selected and only two of them are allowed. Currently each agent sees all the queues where ...

hi OTRS-Forum, I've got a problem with the queue-view. For one column I can not use the filter and I can't sort up/down for this column. It is working for the other columns, but not for the "owner" column. OTRS-Filter not working.JPG Generally we've recently started getting problems with t...

hello OTRS-community, Since the beinning of this year we have an increased number of tickets and hence a too high number of notifications. Due to this it was requested that some notifications are siwtche off. Is there an easy way to switch them off. I'd rather not change the contents of the notifica...

Thanks for your answer. It is as I have thought it will be.

We have defined several dynamics fields for our ticketing. The fields include drop-downs, comments, date/time, text. One user would like to import data from an excel-tabel into these fields instead of populating each field manually. The excel table would contain the ticket-nummer and the fields to b...

I've been searching quite awhile in this forum and at other places about the possibility to import data, because I've received a question/request to see if it's possible that the "normal" user can import data directly into the dynamic fields of the tickets. The user got the idea from the s...

Hello all, I've had users complaining that their fulltext-search for an expression delivers incomplete results; i.e. not all tickets containing the expression were found. While investigating this problem I recognized that the tickets, which were not found contained the expression in the title only, ...