Znuny and ((OTRS)) Community Edition

Hello all,
Is there a way to change the size and the font when printing OTRS tickets?

Thank YOU
Ralf Wiegand

Hello all,

Changing default Ticket Type from "unclassified" to "Service/Request".
Where can I change this default?
Thanks You
Ralf

Hello all, I still need an answer to this. Can anybody give me an idea on where to look to fix this issue?
Thank You
Ralf

Hello ... yes all have different priority numbers. I can't display more then 11 sub items.
Any idea?

Thank You
Ralf

Hello all, I was asked to add additional sub-menu items under the main menu "Tickets". Questions: At the moment I am only getting 12 items under the main menu "Tickets, what is the maximum amount off sub menu items you can have and where can I change the default setting to do so? Than...

hello all, I was asked to add a additional upper menu item to the ticket system. I would like add a menu item call "Tasks" right next to the menu "Tickets". How can I do this?

Thank You.

ralf Wiegand

Hello Group -
I am trying to add to dynamic fields to an Frontend::Module###AgentTicketEmail ticket. How can I do this?
Thank you in advance.
Ralf Wiegand

Hello Group - I need to create a outbound email ticket. This means a agent wants to select an option of the Tickets menu (Send out an Incident Ticket). This will create a new outbound ticket with a preset email address and subject, as well as Text and Queue. At the moment you have to create a ticket...

Hello Group - We are having a large number of customer service agents using our OTRS system. Here is the question: How can I change the default behavior when a agent assigned a new Owner for a ticket. At the moment the ticket will stay as "NEW", but I would like to have it show to be "...

Maint::Ticket::UnlockAll - Unlock all tickets by force.


It looks like this would be an option. I am not sure if this is the correct way to do this. What would be the correct syntax?

Thx, Ralf

Hello group - in an older version we had a script "otrs.UnlockTickets.pl" to unlock all tickets. In version 5.x how can I unlock all tickets?
Thank You

Ralf Wiegand

Hello all -
I would like to just delete all tickets out of the misc queue. Is there an easier way then doing them one by one?
Thank You

Ralf Wiegand

Hello group, How do I control the behavier of ticket locking?
Thank You

Hello group -
We have a customer service group using the OTRS Ticket system and they are asking to attach multiple documents at once to a ticket. At the moment they can only do one at the time. is there away to change this?

Thank You for your help.
Ralf Wiegand

Not sure if I am getting this correct...getting Can't locate object method "PermissionUserRoleGet" via package "Kernel::System::Group" at getusers.pl line 72. #!/usr/bin/perl use strict; use warnings; use utf8; use lib '/opt/otrs/'; use lib '/opt/otrs/Kernel/cpan-lib'; use lib '/...

This works great under OTRS 5.x, I also have two OTRS ticket systems using OTRS 3.x and I am getting the following messages: (where getusers.pl is the script name I am using...) Can't locate Kernel/System/ObjectManager.pm in @INC (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ ...

Hello all,
In the wake of our PCI DSS audit, we have to provide a monthly generated userlisting from all OTRS User, vaild or invaild and there roles. Does anybody have an idea on how to do this using a simple bash shell script?

Thank You for your help.

Ralf Wiegand

Wolfgangf wrote:Have the explaination already: Email to big

max. Email size can be configured via Admin area

I am using version 5.x - where can I configure this parameter to fetch emails greater then 30MB?

Thank You

hello all -
After agents click on "New Phone Ticket", the the pop shows as title "Create New Phone Ticket". How can I change this?
Thank You, your help is appreciated.

Ralf Wiegand

Hello all,
I have added customers to our ticket system and have them access there tickets via .../otrs/customer.pl
How do I change "Example Company" to our Logo?

Thank You
Ralf Wiegand

Hello all,
I would like to add a logo (jpg,png) to Queue Settings --> Signature --> my signature

Is there a way to do this. Cut and Paste did not work.

Thank You for your help.
Ralf Wiegand

Action=AgentTicketPhone;Subaction=StoreNew;Subject=CREATING A NEW TICKET;Dest=12%7%7CQ_Logistik;NextStateID=4;TypeID=9;Body=%3Cstrong%3E%3Cspan+style%3D%22color%3A+rgb%28255%2C+0%2C+0%29%3B%22%3EHotline ID+Information Ref+USER ID;ExpandCustomerName=2;Priority=1 Hello group: How do I get it so the TE...

Hello Group - I have been ask to setup additional selectable Items under the Menu Tab "Tickets". The idea is to click on "Customer Service Tickets" as example and the agent will be moved to the actual Ticket queue for Customer Services. How can I do this? Thank YOU for your help ...

Thank You for your response - Can you share a link on how to do so? Or any how-to? This would be greatly appriciated.
Thank You
Ralf Wiegand

Hello all - I have been using OTRS 5.x for quite sometime and it is really hard on your eyes after several hours. It doesn't matter if it is orange or light blue, your eyes will will stress. We have also users who require a higher contrast color setup. Is there a way to change the light orange/light...

From: OTRS Notifications [mailto:otrs@somedomain.com] Gesendet: Donnerstag, 5. Januar 2017 10:00 An: root@mail.somedoamin.com Regarding: OTRS Scheduler Daemon Cron: MailAccountFetch Error: Unable to register the process in the database. Is another instance still running? You can use --force-pid to o...

./otrs.Console.pl Admin::ITSM::Change::Delete
this will delete all,

Q: but is there a way to delete them by a date range?

tx - Ralf

ITSM Change - This way we are starting out without having all the test ITSM Changes in the new ORTS 5 server.
TX - Ralf

Hello Group -
I am starting to phase in a new change request/ticket OTRS 5 system. I would like to delete all the test ITSM Change Requests from start to end date. What is the best approach to accomplish this?

Thank You
Ralf

is it:
Frontend::Module###AgentITSMChangeAddFromTemplate

and


Frontend::Module###AgentITSMChangeAdd

in the section:
Edit Config Settings in ITSM Change Management -> Frontend::Agent::ModuleRegistration ???

THANK YOU very much for your help. It worked just great. I also have to do this with all ITSM Changes (new and new from template). Can you point me to the correct location to do the same as with the Ticket menu?

Your help is greatly appreciated.
Ralf

Hello Group - We are phasing out an old Ticket system and starting from scratch with a complete new OTRS 5 install. The old ORTS 3 system has to stay online and will only be serving as archive repository. How can I disable all new Change-Request and Ticket creation within the OTRS 3.x install? Thank...