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by hugutux
06 Jun 2017, 04:53
Forum: Ajuda
Topic: dynamic fields "amarrados".
Replies: 3
Views: 341

Re: dynamic fields "amarrados".

é possivel com as acl's! implementado e funcionando.. falous man!
by hugutux
30 May 2017, 03:43
Forum: Ajuda
Topic: dynamic fields "amarrados".
Replies: 3
Views: 341

dynamic fields "amarrados".

Pessoal, é possivel "amarrar" um dynamic field que acione outro? Exemplo, tenho cadastrado no otrs o dynamic field Estado e nele tem as siglas de cada estado, e gostaria de que quando ele fosse selecionado, habilitasse outro dynamic field, com as cidades daquele estado!
by hugutux
26 May 2017, 17:27
Forum: General
Topic: High CPU consumption.
Replies: 1
Views: 411

High CPU consumption.

Hello, I have a base with something close to 6k of attendants, when I need to add attributes of owner and note in detereminado group (client) it stays for hours updating. The bank is OK after tuning (I set it with MySQLTuner-perl and more :D), now the problem seems to be in Apache, it consumes almos...
by hugutux
09 May 2017, 20:06
Forum: General
Topic: Add dynamic field.
Replies: 1
Views: 267

Add dynamic field.

I created a dynamic field, and I would like to add it in the menu line, as shown below. Today they appear in the menu "free fields"
Image
by hugutux
03 May 2017, 21:50
Forum: General
Topic: ERROR MailAccountFetch-53
Replies: 6
Views: 566

Re: ERROR MailAccountFetch-53

Yes, I've seen that I have a large email inbox, but I can not remove it. I would just like to disable this notification.
"Another question" Can I increase tolerance for larger emails like this?


Thanks for listening!! :)
by hugutux
03 May 2017, 21:01
Forum: General
Topic: ERROR MailAccountFetch-53
Replies: 6
Views: 566

Re: ERROR MailAccountFetch-53

Sorry, but I did not understand. If I disable "Daemon::SchedulerCronTaskManager::Task ### MailAccountFetch" will I stop receiving the emails / tickets as well?
by hugutux
03 May 2017, 20:30
Forum: General
Topic: ERROR MailAccountFetch-53
Replies: 6
Views: 566

ERROR MailAccountFetch-53

Is it possible to disable email notification, as per example? Every 10 minutes, I get an email with this error. Example; ---------------------------------------------------EXAMPLE------------------------------------------------------------ ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFe...
by hugutux
03 May 2017, 20:21
Forum: General
Topic: Edit already registered.
Replies: 2
Views: 359

Re: Edit already registered.

ok, tks!
by hugutux
03 May 2017, 19:20
Forum: General
Topic: Edit already registered.
Replies: 2
Views: 359

Edit already registered.

is it possible to edit the body of a ticket already registered?
by hugutux
23 Mar 2017, 04:40
Forum: General
Topic: Can not send message.
Replies: 0
Views: 251

Can not send message.

Hello everyone, everything good? I'm having a problem sending my reply emails and my satisfaction survey, I use the smtp from zoho, and sometimes it returns me the following error, ""Can not send message: 553Ok Send date ending with <CRLF>. < CRLF>"" http://ap.imagensbrasil.org/i...
by hugutux
18 Nov 2016, 02:53
Forum: General
Topic: enable the function to add the SLA.
Replies: 4
Views: 566

Re: enable the function to add the SLA.

Hi, thanks for your reply, the moment the ticket is open I would like to redirect to a new owner and just at that point set an SLA.
(EDIT) maybe DynamicField??

mud1.jpg


mud2.jpg
by hugutux
16 Nov 2016, 16:02
Forum: General
Topic: enable the function to add the SLA.
Replies: 4
Views: 566

Re: enable the function to add the SLA.

no body!?
by hugutux
27 Oct 2016, 16:12
Forum: General
Topic: enable the function to add the SLA.
Replies: 4
Views: 566

enable the function to add the SLA.

I would like to enable the function to add the SLA at the time to change the owner of the Ticket, as can do to have that option?
by hugutux
27 Oct 2016, 16:06
Forum: Geral
Topic: Usuário com permissões.
Replies: 3
Views: 626

Re: Usuário com permissões.

isso mesmo mano! existe esse painel?
by hugutux
25 Oct 2016, 15:50
Forum: Ajuda
Topic: Erro na Instalação do OTRS
Replies: 2
Views: 589

Re: Erro na Instalação do OTRS

Olá, esse segundo link que enviou está quebrado.
O primeiro que mostra as pendencias.. que provavelmente você não instalou.. na frente inclusive mostra o comando para instalar eles!
by hugutux
25 Oct 2016, 15:46
Forum: Geral
Topic: Usuário com permissões.
Replies: 3
Views: 626

Usuário com permissões.

Bom dia, gostaria de saber se é possível fazer com que o usuário "Atendente" não tenha acesso ao "Painel Padrão" do otrs, não sei se fui claro.. :? ! Mas é o seguinte, quando criei acessos para os atendentes, eles acessam o meu servidor, direto pelo endereço, site.com/otrs, assim...
by hugutux
24 Aug 2016, 14:28
Forum: Help
Topic: help on create webservice on otrs5
Replies: 0
Views: 202

help on create webservice on otrs5

Good day personal, I wonder if anyone could help me create or configure the webservice within the otrs 5, so that I have the information of the queues and services that are created or changed.
by hugutux
03 May 2016, 18:42
Forum: Help
Topic: how to edit color!?
Replies: 1
Views: 198

how to edit color!?

how I could change the colors of my otrs 5 ? which file should I edit for this?
by hugutux
27 Apr 2016, 10:57
Forum: Help
Topic: how to create user with script?
Replies: 1
Views: 504

how to create user with script?

Good Morning,
Could someone help me understand the command parameter "Admin::CustomerUser:Add Add " for a user to be created within the otrs via command line ! ? ( In linux :))
by hugutux
15 Apr 2016, 04:05
Forum: Tutoriais
Topic: [Duvida] Zabbix + OTRS
Replies: 3
Views: 1072

Re: [Duvida] Zabbix + OTRS

Fala Brunão.. boa noite!
Não sei se já resolveu seu problema.. mas estou com a mesma questão, estou com um laboratório em teste, se pudermos trocar uma ideia, acho que podemos chegar numa conclusão!
Caso já tenha encontrado a sua.. e puder dividir, manda ai!
Abraços!

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