Search found 20 matches
- 06 Jun 2017, 04:53
- Forum: Ajuda
- Topic: dynamic fields "amarrados".
- Replies: 3
- Views: 39682
Re: dynamic fields "amarrados".
é possivel com as acl's! implementado e funcionando.. falous man!
- 30 May 2017, 03:43
- Forum: Ajuda
- Topic: dynamic fields "amarrados".
- Replies: 3
- Views: 39682
dynamic fields "amarrados".
Pessoal, é possivel "amarrar" um dynamic field que acione outro? Exemplo, tenho cadastrado no otrs o dynamic field Estado e nele tem as siglas de cada estado, e gostaria de que quando ele fosse selecionado, habilitasse outro dynamic field, com as cidades daquele estado!
- 26 May 2017, 17:27
- Forum: General
- Topic: High CPU consumption.
- Replies: 1
- Views: 1743
High CPU consumption.
Hello, I have a base with something close to 6k of attendants, when I need to add attributes of owner and note in detereminado group (client) it stays for hours updating. The bank is OK after tuning (I set it with MySQLTuner-perl and more :D), now the problem seems to be in Apache, it consumes almos...
- 09 May 2017, 20:06
- Forum: General
- Topic: Add dynamic field.
- Replies: 1
- Views: 1496
Add dynamic field.
I created a dynamic field, and I would like to add it in the menu line, as shown below. Today they appear in the menu "free fields"
- 03 May 2017, 21:50
- Forum: General
- Topic: ERROR MailAccountFetch-53
- Replies: 6
- Views: 4048
Re: ERROR MailAccountFetch-53
Yes, I've seen that I have a large email inbox, but I can not remove it. I would just like to disable this notification.
"Another question" Can I increase tolerance for larger emails like this?
Thanks for listening!!
"Another question" Can I increase tolerance for larger emails like this?
Thanks for listening!!
- 03 May 2017, 21:01
- Forum: General
- Topic: ERROR MailAccountFetch-53
- Replies: 6
- Views: 4048
Re: ERROR MailAccountFetch-53
Sorry, but I did not understand. If I disable "Daemon::SchedulerCronTaskManager::Task ### MailAccountFetch" will I stop receiving the emails / tickets as well?
- 03 May 2017, 20:30
- Forum: General
- Topic: ERROR MailAccountFetch-53
- Replies: 6
- Views: 4048
ERROR MailAccountFetch-53
Is it possible to disable email notification, as per example? Every 10 minutes, I get an email with this error. Example; ---------------------------------------------------EXAMPLE------------------------------------------------------------ ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFe...
- 03 May 2017, 20:21
- Forum: General
- Topic: Edit already registered.
- Replies: 2
- Views: 1741
Re: Edit already registered.
ok, tks!
- 03 May 2017, 19:20
- Forum: General
- Topic: Edit already registered.
- Replies: 2
- Views: 1741
Edit already registered.
is it possible to edit the body of a ticket already registered?
- 23 Mar 2017, 04:40
- Forum: General
- Topic: Can not send message.
- Replies: 0
- Views: 1383
Can not send message.
Hello everyone, everything good? I'm having a problem sending my reply emails and my satisfaction survey, I use the smtp from zoho, and sometimes it returns me the following error, ""Can not send message: 553Ok Send date ending with <CRLF>. < CRLF>"" http://ap.imagensbrasil.org/i...
- 18 Nov 2016, 02:53
- Forum: General
- Topic: enable the function to add the SLA.
- Replies: 4
- Views: 2430
Re: enable the function to add the SLA.
Hi, thanks for your reply, the moment the ticket is open I would like to redirect to a new owner and just at that point set an SLA.
(EDIT) maybe DynamicField??
(EDIT) maybe DynamicField??
- 16 Nov 2016, 16:02
- Forum: General
- Topic: enable the function to add the SLA.
- Replies: 4
- Views: 2430
Re: enable the function to add the SLA.
no body!?
- 27 Oct 2016, 16:12
- Forum: General
- Topic: enable the function to add the SLA.
- Replies: 4
- Views: 2430
enable the function to add the SLA.
I would like to enable the function to add the SLA at the time to change the owner of the Ticket, as can do to have that option?
- 27 Oct 2016, 16:06
- Forum: Geral
- Topic: Usuário com permissões.
- Replies: 3
- Views: 38578
Re: Usuário com permissões.
isso mesmo mano! existe esse painel?
- 25 Oct 2016, 15:50
- Forum: Ajuda
- Topic: Erro na Instalação do OTRS
- Replies: 2
- Views: 37175
Re: Erro na Instalação do OTRS
Olá, esse segundo link que enviou está quebrado.
O primeiro que mostra as pendencias.. que provavelmente você não instalou.. na frente inclusive mostra o comando para instalar eles!
O primeiro que mostra as pendencias.. que provavelmente você não instalou.. na frente inclusive mostra o comando para instalar eles!
- 25 Oct 2016, 15:46
- Forum: Geral
- Topic: Usuário com permissões.
- Replies: 3
- Views: 38578
Usuário com permissões.
Bom dia, gostaria de saber se é possível fazer com que o usuário "Atendente" não tenha acesso ao "Painel Padrão" do otrs, não sei se fui claro.. :? ! Mas é o seguinte, quando criei acessos para os atendentes, eles acessam o meu servidor, direto pelo endereço, site.com/otrs, assim...
- 24 Aug 2016, 14:28
- Forum: Help
- Topic: help on create webservice on otrs5
- Replies: 0
- Views: 1155
help on create webservice on otrs5
Good day personal, I wonder if anyone could help me create or configure the webservice within the otrs 5, so that I have the information of the queues and services that are created or changed.
- 03 May 2016, 18:42
- Forum: Help
- Topic: how to edit color!?
- Replies: 1
- Views: 1177
how to edit color!?
how I could change the colors of my otrs 5 ? which file should I edit for this?
- 27 Apr 2016, 10:57
- Forum: Help
- Topic: how to create user with script?
- Replies: 1
- Views: 4611
how to create user with script?
Good Morning,
Could someone help me understand the command parameter "Admin::CustomerUser:Add Add " for a user to be created within the otrs via command line ! ? ( In linux )
Could someone help me understand the command parameter "Admin::CustomerUser:Add Add " for a user to be created within the otrs via command line ! ? ( In linux )
- 15 Apr 2016, 04:05
- Forum: Tutoriais
- Topic: [Duvida] Zabbix + OTRS
- Replies: 3
- Views: 77473
Re: [Duvida] Zabbix + OTRS
Fala Brunão.. boa noite!
Não sei se já resolveu seu problema.. mas estou com a mesma questão, estou com um laboratório em teste, se pudermos trocar uma ideia, acho que podemos chegar numa conclusão!
Caso já tenha encontrado a sua.. e puder dividir, manda ai!
Abraços!
Não sei se já resolveu seu problema.. mas estou com a mesma questão, estou com um laboratório em teste, se pudermos trocar uma ideia, acho que podemos chegar numa conclusão!
Caso já tenha encontrado a sua.. e puder dividir, manda ai!
Abraços!