Znuny and ((OTRS)) Community Edition

é possivel com as acl's! implementado e funcionando.. falous man!

Pessoal, é possivel "amarrar" um dynamic field que acione outro? Exemplo, tenho cadastrado no otrs o dynamic field Estado e nele tem as siglas de cada estado, e gostaria de que quando ele fosse selecionado, habilitasse outro dynamic field, com as cidades daquele estado!

Hello, I have a base with something close to 6k of attendants, when I need to add attributes of owner and note in detereminado group (client) it stays for hours updating. The bank is OK after tuning (I set it with MySQLTuner-perl and more :D), now the problem seems to be in Apache, it consumes almos...

I created a dynamic field, and I would like to add it in the menu line, as shown below. Today they appear in the menu "free fields"

Yes, I've seen that I have a large email inbox, but I can not remove it. I would just like to disable this notification.
"Another question" Can I increase tolerance for larger emails like this?


Thanks for listening!!

Sorry, but I did not understand. If I disable "Daemon::SchedulerCronTaskManager::Task ### MailAccountFetch" will I stop receiving the emails / tickets as well?

Is it possible to disable email notification, as per example? Every 10 minutes, I get an email with this error. Example; ---------------------------------------------------EXAMPLE------------------------------------------------------------ ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFe...

ok, tks!

is it possible to edit the body of a ticket already registered?

Hello everyone, everything good? I'm having a problem sending my reply emails and my satisfaction survey, I use the smtp from zoho, and sometimes it returns me the following error, ""Can not send message: 553Ok Send date ending with <CRLF>. < CRLF>"" http://ap.imagensbrasil.org/i...

Hi, thanks for your reply, the moment the ticket is open I would like to redirect to a new owner and just at that point set an SLA.
(EDIT) maybe DynamicField??

no body!?

I would like to enable the function to add the SLA at the time to change the owner of the Ticket, as can do to have that option?

isso mesmo mano! existe esse painel?

Olá, esse segundo link que enviou está quebrado.
O primeiro que mostra as pendencias.. que provavelmente você não instalou.. na frente inclusive mostra o comando para instalar eles!

Bom dia, gostaria de saber se é possível fazer com que o usuário "Atendente" não tenha acesso ao "Painel Padrão" do otrs, não sei se fui claro.. :? ! Mas é o seguinte, quando criei acessos para os atendentes, eles acessam o meu servidor, direto pelo endereço, site.com/otrs, assim...

Good day personal, I wonder if anyone could help me create or configure the webservice within the otrs 5, so that I have the information of the queues and services that are created or changed.

how I could change the colors of my otrs 5 ? which file should I edit for this?

Good Morning,
Could someone help me understand the command parameter "Admin::CustomerUser:Add Add " for a user to be created within the otrs via command line ! ? ( In linux )

Fala Brunão.. boa noite!
Não sei se já resolveu seu problema.. mas estou com a mesma questão, estou com um laboratório em teste, se pudermos trocar uma ideia, acho que podemos chegar numa conclusão!
Caso já tenha encontrado a sua.. e puder dividir, manda ai!
Abraços!